I have always gotten orders from them in a box. But I never ordered 1 item from them at once (always order a game and something else as well to save on shipping or order more than 1 game), so maybe they would ship 1 game in an envelope. Also, they are a little slow on processing orders. It usually takes them at least 3 days to ship an order (business days) compared to EB who ships most orders out the same day or the next day