I got a surprisingly swift reply this time when i pushed back noting that hey, everyone else gets the shipping queue response, what about actually shipping the vinyl put before I move in a few weeks so i dont have to deal with headaches of extending mail forwarding or having a relative pick it up at the old place:
“ Greetings, Connor!
I do apologize for any frustration! Customer Support is not able to see where exactly in the queue a specific order is to give more specific information or a precise estimate. However, since your order has been confirmed as in the current shipping queue, it is on the fastest track out to you at this time. We greatly appreciate your patience as we work through the current queue as quickly as possible.
Not to worry though! If it should happen that your order should be in transit while you are moving, our shipping labels do include forwarding service. This means that if you set up mail forwarding at your local post office, the shipment will be redirected to the new address so it can still be delivered to you with your other mail. If for some reason you do not receive your shipment despite having mail forwarding set up, please let us know and our Claims Department will be more than happy to assist you at that time.
Please let us know if we can be of further assistance.
Otherwise, be well and have a wonderful week!”
…so they’re basically not gonna ship it out by the third week of september which would make it approx TEN WEEKS of in-hand waiting.
Fun. Mr “fired for harassment” COO would probably be still shouting at me that I was doing something wrong or just have to dm him to get help or yadda yadda yadda if he was still lurking these boards, but this stupidly long in-hand delay stuff was happening to others here even when he was around the boards and i’m fairly certain nothing he did made it better or worse.
Did Xenogears ever get their items? They’ve been waiting longer than me iirc… Like, this is the shit i mean when i say 10000x i wanna move on and otherwise do not care but when my final pending item is in such a laughable state and exposes me more to the rough way they treat their shipping/support folk… It just blows my mind. I shouldn’t have to make a public stink to get my shit sent to me. It’s a big record! Send it out! It can’t be lost for that long can it? Meanwhile the shredder revenge CEs went out super fast to my friends who got that…