Shipping is a numbers game, and while I sell on Ebay, and do pretty good qty per month, no way LRG could package like I do. As stated in the past, the numbers of damages are very small, and an overall cost of their business model. If I dealt with more items, I may adopt this as well, it just comes down to losses, and whats acceptable, and what isn't.
I personally can't afford to deal with insurance, or damaged items in general, as I'm not making much to begin with. I figured this would be the outcome of asking to pay for the card protector, that's why I offered my original comments, as it would have been better to just add the .50 to the shipping charge, and include the case for free, and no one would have been the wiser. As no one could really say how much cost is involved with shipping the binder to begin with. Yes, it's a "free" item, but unless this is someones first day here, these comments should surprise no one!
This is why major retailers don't care about packaging, as for every one person here who complains when something arrives damaged, there are probably 25-50 customers who don't care. So it's worth it for those places to take the loss and move on. LRG is operating in the same fashion. I understand not adding a box or other things to shipping, as they cost a decent amount, and forcing it on the customer, may or may not be a good idea. But to have a .50 protector offered, it would have made more sense to charge for it, no one would have known, then then LRG would be getting praise for including it for free, with the free card. It wouldn't really be free, but it wouldn't matter, as no one would know that.