Limited Run Games Thread - We only promise our NES games will work, not your console

Squarehard

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Josef said:
Why wouldn't Switch games follow the same pricing that LRG uses of $10 over the digital price with a minimum of $24.99? Doomstink had previously stated in this thread that Switch games basically cost the same as Vita games to manufacture. There seem to be a lot of $20 and under Switch indie titles so there is no reason they shouldn't be priced $24.99 to $29.99 as physical releases.
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Well, RCR standard version was $29.99 for the NS, and I believe that's what was charged for past physical versions, so you may be right. I'm just used to seeing "N" games marked up for God only knows what reason. So until we see $24.99 attached to something with the NS label on it, I'll plan on paying more, and be happy if offered for less.

 
Zaku77 said:
I somehow missed the Dear Esther situation. What's wrong with the cover? And wtf was this not automatically fixed for people?

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dear esther had a spine numbering issue on the cover. you could get a replacement cover sent out in your next order if you had contacted them. I dont know if those are still available tho. I got mine, but left the game sealed anyway.

 
If I was in charge of LRG (feel free to hire me doomstick I can always do side work remotely) I would increase the price on the Switch games to help offset the overall increased across the board costs to manufacture because of the ESRB ratings. Some moron on Twitter was asking them to get games PEGI rated.


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Zaku77 said:
I somehow missed the Dear Esther situation. What's wrong with the cover? And wtf was this not automatically fixed for people?

Sent from my SM-G950U using Tapatalk
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Sony left a single digit off the LRG spine number. That's literally it. We've spent thousands already correcting a minor error that we had no part in creating. Most companies would just leave an issue like this to rot since it is so minor.

There have been things that we've caused by our own fault in the past, but this is not one of them. I checked the approved files that went to print and the full spine number was there. Sony believes the number was lost in the foil stamping process.

Unfortunately, there is a point where we have to stop sending these out. It's been more than six months since we sold the game and I instructed CS to stop cover replacements back in early September (the six month point). It was having a major impact on support times and needed to be cut loose.
 
It has been more than six months that I have been waiting for my fixed Dear Esther covers.  The head of the company said many months ago that they'd be sending out replacement covers and I took him at his word. 

 
Nothing371 said:
It has been more than six months that I have been waiting for my fixed Dear Esther covers. The head of the company said many months ago that they'd be sending out replacement covers and I took him at his word.
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I am the head of the company. We had been sending them out by request from March through September. Open a support ticket and I'll discuss some possibilities with CS on Monday. Don't freak out if they respond with a no as they might respond before I can talk to them.
 
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Not trying to be a dick, but I think it was pretty clear he was calling you out. ;P

And in his case, he was definitely trying to be a dick, which was the point.

6f0.gif


 
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Doomstink said:
I am the head of the company. We had been sending them out by request from March through September. Open a support ticket and I'll discuss some possibilities with CS on Monday. Don't freak out if they respond with a no as they might respond before I can talk to them.
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sounds good, thank you.

Squarehard said:
Not trying to be a dick, but I think it was pretty clear he was calling you out. ;P

And in his case, he was definitely trying to be a dick, which was the point.
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I'm not trying to be a dick at all. I'm dead serious.

 
I know people don't see every post on here, but multiple users here, multiple times, told people to request their replacement Dear Esther covers from LRG.
 
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they shouldve announced it on their twitter or email about requesting the Dear Esther cover. i was waiting for them to ship it. these things should be automatically shipped out for ppl who ordered the game without requesting it. i found out that you need to do it manually from here.  or maybe i did miss the tweet / email.

 
trunks982 said:
they shouldve announced it on their twitter or email about requesting the Dear Esther cover. i was waiting for them to ship it. these things should be automatically shipped out for ppl who ordered the game without requesting it. i found out that you need to do it manually from here. or maybe i did miss the tweet / email.
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They should have just sent out an email, not sure why they didn't just do that.
 
reko8 said:
Wasn't Salt & Sanctuary rumored to be released around this time of the year? I wonder what the hold up on that is since it has been out since March on the Vita.
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It's been delayed as it wasn't built properly for physical cart. Basically the game has to be rebuilt. It's coming but any rumors of an ETA are inaccurate. It's one of those "it'll be ready when it's ready" situations.


Anyone know if Severed has been mentioned for a physical release at some point?
 
Miker525 said:
It's been delayed as it wasn't built properly for physical cart. Basically the game has to be rebuilt. It's coming but any rumors of an ETA are inaccurate. It's one of those "it'll be ready when it's ready" situations.


Anyone know if Severed has been mentioned for a physical release at some point?
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Unlikely from LRG since the developer worked with another company for their physical release.

 
Well, I see two issues here. 

1. Most probably didn't even know about the issue(myself included and I'm here most days), as printing mishaps happen all the time, even for big publishers. Offering a replacement wasn't mandatory, just a goodwill gesture.

2. If someone did notice the problem, and contacted them about it, those persons where told at the time replacements where coming.

Now it seems some form of communication got lost in the shuffle after that, as I don't know that they produced enough to cover all copies produced. So in that situation, sending out a mass email would not be good, as some are going to miss out. But on the other hand, there should have been a master list of those who contacted support about it, and once received, those buyers should have gotten it ASAP!

This isn't the first time someone here was told something, only to not have it followed thru as it was supposed to on LRG side of the equation. This is where trimming the fat on tickets being created is key. Of course they are slammed with request for who knows what, and if information is provided in one place concerning matters like this, you keep staff dealing with what's important, instead of what is not.

I don't care for social media in general, but we live in an information age, where news that needs to be had is a keyboard away. Why it or other options aren't used to actually "inform" paying customers, boggles my mind. "Communication", or lack there of is the main issues I see here in regards to 90% of customer problems. I would imagine most of what LRG deals with in regards to tickets, is about proper "information", and customers not knowing it. If your not using the tools available to you for these purposes, we will continue to see these long ass derailments on a regular basis.

 
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Over 1,000 replacement covers were sent out. The communication got out there. Again, this wasn't an issue caused by us and we've spent thousands in postage and wages correcting it. We would have had a net loss on Dear Esther overall if we had decided to send out replacement covers by default. That's how thin some of the margins here end up at. It's worth noting that not everyone cares about the missing "3" from the spine (seriously, it's that minor - this isn't an egregious printing error - it's a single missing number on the spine in size 7 font) so in many cases the expense wouldn't have been worth it and may have even left people confused.

Anyone who contacted us through Freshdesk before we had the covers DID receive a followup communication noting we had the covers. Anyone who ever directly contacted support regarding the spine number should have gotten a cover. I'm sorry but I didn't have an effective way to remember to followup with people who contacted me through forums, Twitter, or email. Inquiries logged on Freshdesk were categorized and followed up with.

We informed people on Twitter and Facebook about the covers and discussed it at length on all forums. We even sent out an email - though Mailchimp only had ~500 purchasers opted in for marketing communications here. It's not easy to communicate this stuff to people and we have to drop replacements at some point. It's been a reasonable amount of time, and the issue with the spine number is so minor in the grand scheme of things. It literally only matters to people who have a full LRG set to make sure the spine display is entirely correct. Even then, it isn't a huge deal. I only bothered with the replacement because I knew it would bother me on my shelf and I wanted others to have a potential resolution. If I had known it would cause this issue to not die even seven months after the sale, I would have just let it be.
 
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I get that you guys didn't cause it, so there is a degree of not my fault going on, and that's righteous. The thing is, though, that you sell limited, single print games. People can't just go buy another one from a corrected second batch. That's why cutting off the replacement and not sending an email to everyone that bought one just seems not okay. I actual missed this because I wasn't on CAG very much when this happened, so I'm just hearing about it for the first time now.

People throw you guys way too much flak, but it's somewhat deserved in this one instance.

Sent from my SM-G950U using Tapatalk
 
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Is your copy open? Because you’d have to open it to replace the cover. If you had noticed it yourself before reading about it here you would have likely sought out an answer. Much like I did about the bar codes on ys and asdevine. Since you didn’t seek an answer from something after 6 months it feels reasonable to assume you were bothered by a minor discrepancy you didn’t notice until it was pointed out to you. Now you wanna make a biggest deal about missing out on something you didn’t know what wrong? That seems a little pedantic. I didn’t notice it at first. Wasn’t u til I saw it on Twitter a month or so later. I wouldn’t have gotten mad at them. It’s a printing error.

Let it go because it’s starting to sound like people are actively looking for things to bitch about LRG for. I gotta wonder how much energy you put into hating every single company that makes a mistake. It wasn’t malicious. They tried to do right. You missed out after 6+ months.
 
Open a support ticket, request a cover. I'll come up with a way to keep offering these for the time being.

Sending these out by default was not an option due to the time and expense required. Bearing in mind that many people who bought Dear Esther didn't buy it for collectability (they bought it for the game) and couldn't care less about the LRG spine number - it just wasn't practical. The missing number only affects people collecting a full LRG set and even then it's only really practical for people opening the game.

I seriously can not express how minor the correction is. If we had shipped a game with the wrong title on the cover or had somehow accidentally slipped pornography or objectionable content on to the cover - yeah, we'd ship out replacements to everyone by default because the issue affects everyone at an equal level. When we're talking about an issue that only really matters to A) people buying strictly on the LRG basis and B) those collecting a full-set for display sequentially - it's not on a level where the most extreme corrective measures are necessary. I hope that's understandable.

If you or anyone else needs a replacement, just open a support ticket now. I'll sort it out. You might get a "no" before I have a chance to talk to CS but don't worry. I'll leave the window for this open for a bit.
 
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Doomstink said:
Just to make sure the correct information is out there, in the situation you're referencing, the person got a better condition copy back. They were upset that they didn't get their specific copy back - not that they got a worse condition copy.

We do generally try to ship unique covers to people who buy two copies but we can't guarantee it. We don't get an equal split from Sony. We also can't do it if you order multiple copies across different orders because we can't keep track of which cover went in which order. We can only do it if all copies are in a single order.

I don't understand how you weren't able to get the Dear Esther cover - did you request it through Freshdesk and get a response from Sarah or did you send an email and never see a response? We don't do CS through email - it was too hard to track open and resolved issues via email. As for Freshdesk - we sent out over 1,000 covers - I'm not sure how we missed your request three times. I'd be happy to look into it. We've stopped replacing covers at this point but if you have open support tickets that were never responded to, we can grandfather the request and get one to you.
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I ordered two copies each of Ys and Wonder Boy in the same order. Are you able to offer an exchange for the opposite cover or is that something you don't do?

I opened a Freshdesk ticket regarding the Dear Esther cover. I received a response from Sarah telling me it would me it would be sent out. A few weeks went by and I didn't get anything. So, I reopened the same ticket. Sarah told me it would be included in my next order. I waited for a few orders to arrive and never got the cover. I then reopened the ticket a third time and this time Sarah promised to mail me the cover on its own. Quite some time has passed and I still don't have it.

Should I reopen my old ticket or create a new one to get the cover? I will wait until Monday to give you time to discuss it with your CS people.

I hope I'm not getting Sarah in trouble in posting this. I also hope I'm not being a troublemaker either. I have been a loyal customer of LRG and have purchased every release since Breach and Clear.

 
Doomstink said:
Anyone who contacted us through Freshdesk before we had the covers DID receive a followup communication noting we had the covers. Anyone who ever directly contacted support regarding the spine number should have gotten a cover. I'm sorry but I didn't have an effective way to remember to followup with people who contacted me through forums, Twitter, or email. Inquiries logged on Freshdesk were categorized and followed up with.
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I actually contacted about the cover way back when it happened, and never got one :( I opened a support ticket too. I got a response saying one would be mailed out and then the ticket was closed with [Need to Mail] added to it. So I just assumed it was coming. I didn't think much of how long it was taking, kinda figured they weren't in hand or something lol.

Looks like I need to reopen a support ticket too then.

 
Zaku77 said:
I get that you guys didn't cause it, so there is a degree of not my fault going on, and that's righteous. The thing is, though, that you sell limited, single print games. People can't just go buy another one from a corrected second batch. That's why cutting off the replacement and not sending an email to everyone that bought one just seems not okay. I actual missed this because I wasn't on CAG very much when this happened, so I'm just hearing about it for the first time now.

People throw you guys way too much flak, but it's somewhat deserved in this one instance.

Sent from my SM-G950U using Tapatalk
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They are quick to point out all these things that are not their fault when really they are even if indirectly. Because it otherwise wouldn't be an issue with any other retail game outside of the "ZOMG RARE SOLD OUT!!!!1!" business model they support. \o/. They chose the model, to the bane of collectors every Friday. It's LRGs to own.

I didn't care since this is the first and only print, it's forever. A piece of paper on the side doesn't change it. Part of the history or back story or whatever you want to call it. There will never be a sealed copy without the misprint so this is official. And if you see one without you know it's a reseal. Collectors usually go nuts over things like misprints.

As for the flack LRG gets they need to own it, it's a situation they created in the first place. Nobody asked for them to irresponsibly screw over who knows how many collectors with their fake scarcity and unrelenting release schedule. They've caused more harm to the collector scene than good.

 
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Miker525 said:
It's been delayed as it wasn't built properly for physical cart. Basically the game has to be rebuilt. It's coming but any rumors of an ETA are inaccurate. It's one of those "it'll be ready when it's ready" situations.


Anyone know if Severed has been mentioned for a physical release at some point?
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At this point you should probably ask Vblank that question.

 
csbaker-az said:
They are quick to point out all these things that are not their fault when really they are even if indirectly. Because it otherwise wouldn't be an issue with any other retail game outside of the "ZOMG RARE SOLD OUT!!!!1!" business model they support. \o/. They chose the model, to the bane of collectors every Friday. It's LRGs to own.

I didn't care since this is the first and only print, it's forever. A piece of paper on the side doesn't change it. Part of the history or back story or whatever you want to call it. There will never be a sealed copy without the misprint so this is official. And if you see one without you know it's a reseal. Collectors usually go nuts over things like misprints.

As for the flack LRG gets they need to own it, it's a situation they created in the first place. Nobody asked for them to irresponsibly screw over who knows how many collectors with their fake scarcity and unrelenting release schedule. They've caused more harm to the collector scene than good.
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There are very few people overall that have an obsession with buying every single game that LRG releases. I understand that you have that problem, but for the vast majority of LRG customers it isn't a problem at all. I personally have skipped many titles when they were games I wasn't interested in. I own a lot if Vita physical games, but again I don't buy games that aren't appealing to me. I don't think there is anything wrong with LRG's release schedule, personally I feel that the more physical releases, the better. I can pick up just the games I want, in the genres I enjoy. No big deal.
 
I just got my FMV Friday order yesterday and everything looks fantastic! :D

Was the Steam code for the PC Version of Night Trap supposed to be included in the box?
I never received an e-mail with the Steam code (as stated on the Night Trap PC version page on LRG's site) so I thought the code might be included when the physical games shipped.

Should I go ahead and open a Support ticket?

 
Gameboy415 said:
I just got my FMV Friday order yesterday and everything looks fantastic! :D

Was the Steam code for the PC Version of Night Trap supposed to be included in the box?
I never received an e-mail with the Steam code (as stated on the Night Trap PC version page on LRG's site) so I thought the code might be included when the physical games shipped.

Should I go ahead and open a Support ticket?
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Were your 2 PS4 games in the protective cases the FMV description mentioned? Neither of mine were and I wondered if I imagined it

As for the PC code for Night Trap, it was sent via email in mid August. I just happened to notice a tweet that all keys had been sent when I realized I didn't receive one. I opened a ticket back in August and 10 days later received a steam key.

If you didn't get it back then, open a ticket.

 
AtlusParker said:
Per the Kickstarter post: 3x different cover variants each with a print run of 2064 copies.
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I should have clarified - meant more along the lines of price/dates. I know they said by the end of the year and that the Switch version will be $20.64, but the more finite the details the better. Interested to see how the rest of the year shakes out after the ESRB shakeup.

 
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theemadgamer said:
Were your 2 PS4 games in the protective cases the FMV description mentioned? Neither of mine were and I wondered if I imagined it

As for the PC code for Night Trap, it was sent via email in mid August. I just happened to notice a tweet that all keys had been sent when I realized I didn't receive one. I opened a ticket back in August and 10 days later received a steam key.

If you didn't get it back then, open a ticket.
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Everything I received was securely packed in bubble-wrap inside of a large white box - I don't recall hearing about any protective cases being included (although you can purchase them separately on the LRG site - maybe that's what you're thinking of?).

Thanks for the info about the digital copy!
I had to open a Support Ticket to get my Lawbreakers Steam/PS4 codes a while back but I completely forgot (at the time) that I was supposed to get a Night Trap Steam code as well!

 
Night Trap Steam keys were emailed out but were prone to being caught by spam filters. I don't know how we can avoid that. :\

We can provide you with the key you were sent, though. Support has a full list.
 
Doomstink said:
Night Trap Steam keys were emailed out but were prone to being caught by spam filters. I don't know how we can avoid that. :\

We can provide you with the key you were sent, though. Support has a full list.
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are those keys only for ppl who ordered the PC version? i asked because when i ordered Shadow Warrior 2 PS4, i got the steam key.

 
English version of VA-11 HALL-A around the same time as Japanese version, and there will be a CE.

https://twitter.com/LimitedRunGames/status/922313748903325696

https://twitter.com/LimitedRunGames/status/922317800210882561

 
62t said:
English version of VA-11 HALL-A around the same time as Japanese version, and there will be a CE.

https://twitter.com/LimitedRunGames/status/922313748903325696

https://twitter.com/LimitedRunGames/status/922317800210882561
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ucRwRto.png


 
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I hope they boxart for VA11 HA11A is this one

9ecd80a27edae3834be75fa49882dfcd20e1ff46.jpeg


This one appears to be the boxart JPN is using now.

GAME-0018789.jpg

 
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