That is kinda why I am regretting not ordering the last couple of LRG games that Best Buy will be carrying. In the past, I won't even bother getting an employee to look unless I have "proof" that it's in stock at the store. Having to go up and explain to them that Tyrok said River City Girls is REALLY there is going to be painful. I wish they would just let me walk behind the counter.
My closest Best Buy is the worst as far as putting games on the shelf goes. I have to ask them to find a game 95% of the time. Switch games have two stages - when they arrive, they get put up at the front in no particular order. After some indeterminate amount of time, they will move them to a locked case by where the "older" Switch games reside on the floor. What is actually on the floor is in no order. The other Best Buys in my areas put games out in alphabetical order (there is one that ran out of shelf space, so if you want a game that starts with anything above an "S", it's in the back) and are pretty good at getting stuff out on the floor. Maybe not on the day they came out, but soon enough.
There are some good employees at the store, but there have been a couple who are not great. One time, I asked a cashier for a new release that should be over in the cage next to the registers. She went, quickly came back, and said they don't have it. I went over to one of the good employees (who is now gone - this store had the two best BB employees I've ever encountered and they left at the same time) who works customer service, he left the customer service area, walked right past the cashier, went over to the cage, and immediately grabbed the game and rang me up.
There is another who has more than once just told me they don't have something without even looking. Twice I've immediately ordered it for store pick-up right after he told me, went to do something else in the area, and had it ready for pickup within 15 minutes. A third time other people found it after he declared it wasn't there.
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