People act like this is their first time playing games online. All the options are there to do as you please: Mute, ignore, feedback and quit. I mean, these complaints about racism and just bad behavior overall is really puzzling to me. Where do you think you are exactly? You think you're in some magical twilight zone where views of the real world are not relevant on XBL? Racism is the same online as it is off. Ignore, argue or leave and it's not real hard to leave. People shouldn't take it so literal really.
Now, I'm not saying this is what XBl is really like that at all. I rarely get match with people who are so annoying that I get disturbed by it, but it can all be remedied and very quickly. I don't want to play in a community that has racism and bullies, but bottom line is that maybe people just have a lower threshold for anger than I do. I mean, when Live first came out, one of the more appealing things about it to me was talking smack to other people. Lol.
And uh... I couldn't give a care about the casual market. Sure, you can play games of UNO with your friends and other lite games online, but imo Xbox Live isn't really for casual gamers if THIS is where they get put off at and not the competition and leaderboards.