[quote name='klew']From what I've read, complaining to MS sometimes helps. More often than not, however, you need to pursue other options. See the Federal Trade Commission website (
http://www.ftc.gov/bcp/conline/pubs/general/consprob.htm) for ideas. When I had an issue with AT&T that they wouldn't resolve, I went to the Better Business Bureau, state attorney general's office and finally the Federal Communications Commission before AT&T did the right thing.
Know your rights and exercise them. Direct your anger and frustration in a productive manner and you'll get results. It might seem like it takes more effort than it's worth, but that's what some corporations count on! But believe me, they don't want attention drawn to a problem, so if you make your voice heard far and wide they're much more likely to do what's right. Also, if enough consumers pursue it, certain agencies or organizations might investigate.
Regarding an extended warranty, consumer watchdog groups warn against this investment as it's typically a scam by retailers and manufacturers to make more money off your purchase. That said, Consumer Reports suggests it's OK to get one but only if it's less than 15% of the product cost. My wife didn't get one when she bought the 360 for me and is against getting one now for the above reasons. So hopefully we won't regret it.
With regard to Gears, I've played through it on my 360 that I've had since October (and in the verticle position) with no problems. For others, it might just be a random compatibility issue where some software won't function properly with some individual consoles. Whatever the reason, I too think it's a minority affected and encourage you to get one of the great next-gen titles.[/QUOTE]
I'm hoping MS will listen to my complaints. I've heard that they'll knock the repair fee down to $120 or so, and then down to $69 if you complain enough. I've e-mailed 2 of their support addresses, called them twice, and filed a report with the BBB. MS e-mailed me and said to call the customer service line with complaints. I did that and they basically said I was out of luck. I haven't heard anything from the BBB yet, but I only filed the report last week and MS has 30 days to respond, so I'll keep everyone updated.