Ok, well heres a rant about my experience with the circuit city 24/24 gurantee.
Ive been looking for a laptop cooler for my new 17 inch HP, i found one in the sunday ads at CC and decided it was a good deal.
At 3:23 i placed my order and received my confirmation email.
I arrived at the store around 3:45, giving them 3 extra minutes to get my stuff ready.
At 3:53 i finally get to the front of the counter and have the lady ring up my confirmation number., she then asks me to step aside and wait for my order to come out.
Well i wait next to the desk while she helps several other customers, in about 10 minutes a stock guy finally brings out my order. So from the time i place my order to get it in hand was 40 minutes, that seems like that woulld warrant the $24 GC
i ask the guy how the gurantee works and he says he doesnt know, then i ask him to get a manager and he comes back and tells me i need to wait inline again and talk to the Customer service ladies, i ask him politely to go back and send the manager out. I wait for her to come out another 10 mins and when she finally does she says they will give me the gift card but i have to wait inline again (probably hoping i wont), so i wait inline for another 15 minutes to have the lady tell me that the system is down and they cant issue any gift cards, she writes a note on the bottem of my receipt and tells me to come back another day and get the gift card, so i leave around 2 hours after i placed my order, with nothing to speak of but wasted gas and time..
anyway im going to go back tomorow and try to get it out of them,
have you guys had similar experiences with the 24/24?
Ive been looking for a laptop cooler for my new 17 inch HP, i found one in the sunday ads at CC and decided it was a good deal.
At 3:23 i placed my order and received my confirmation email.
I arrived at the store around 3:45, giving them 3 extra minutes to get my stuff ready.
At 3:53 i finally get to the front of the counter and have the lady ring up my confirmation number., she then asks me to step aside and wait for my order to come out.
Well i wait next to the desk while she helps several other customers, in about 10 minutes a stock guy finally brings out my order. So from the time i place my order to get it in hand was 40 minutes, that seems like that woulld warrant the $24 GC
i ask the guy how the gurantee works and he says he doesnt know, then i ask him to get a manager and he comes back and tells me i need to wait inline again and talk to the Customer service ladies, i ask him politely to go back and send the manager out. I wait for her to come out another 10 mins and when she finally does she says they will give me the gift card but i have to wait inline again (probably hoping i wont), so i wait inline for another 15 minutes to have the lady tell me that the system is down and they cant issue any gift cards, she writes a note on the bottem of my receipt and tells me to come back another day and get the gift card, so i leave around 2 hours after i placed my order, with nothing to speak of but wasted gas and time..
anyway im going to go back tomorow and try to get it out of them,
have you guys had similar experiences with the 24/24?
