I've been looking for a Wii for 2 months straight. Every day I'd check Wii Tracker, Wii Alerts, etc. I even had texts sent to my phone to alert me. Sadly, every time I got a text, it was at a bad time (work, class, sleep, etc.). So when I finally found one online, I jumped on it. It was a bundle from Costco, it came with the console, Super Mario Galaxy, Wii Play and an extra nunchuk for $350 (with tax and shipping, it came to $400). Out of all the Costco stores in the US, my bundle gets shipped from the furthest one possible (I live in NY, and it's shipped from CA). The order ships on 4/21 and is expected to arrive at 4/25. I didn't mind too much since I've already gone 2 months beforehand without a Wii. So, I go through the week and finally the day comes.
I go online to check the status of my order on UPS.com and it says that it's out for delivery. Although I was excited, I knew I still had to wait a few hours. At 1 PM I had to leave my house to go somewhere. Upon my return, I got lucky because there wasn't a "Sorry we missed you" note, so I know it hadn't arrived yet. I see my neighbor outside and we talk for about 15 minutes. Halfway through, I see a UPS truck just drive by without stopping (False alarm...). After the conversation, I go inside and I watch a news show followed by some not boring shows. After I finished watching TV, I realized that it's already 4:30 PM and I still didn't get my Wii. Curious, I go online to track and it says:
Location/Signee: FRONT DOOR
Status: DELIVERED
Time: 2:56 PM
Wait. WHAT?! Did I get home too late? Did I miss it? Where is it?! I search around my house and I didn't find anything. I call UPS and Costco and while on hold I'm trying to recall what happened at the alleged delivery time at 2:56 PM. Then it hit me. The news show I watched started at 3:00 PM. So all I have to do is go back 4 minutes. I was outside talking to my neighbor. That was when I saw the UPS truck! My Wii was on that UPS truck that did not stop! So, after I got on the line with Costco, I asked if a signature would've been needed for a package like the bundle. They said that it was up to the driver. Up to the driver? It is $400 and over 13 pounds! Anyway, Costco said that they'll open an investigation and I'll get a resolution within 7-10 business days. With UPS, they tried to contact the driver and he had already left work...
Now, here I am, without a Wii, going on a sliver of hope that something will happen. Costco said that 90% of reported items are never found. But, I might get a refund. Nothing like trying for 2 months only to have this happen. Guess I just gotta keep waiting...
I go online to check the status of my order on UPS.com and it says that it's out for delivery. Although I was excited, I knew I still had to wait a few hours. At 1 PM I had to leave my house to go somewhere. Upon my return, I got lucky because there wasn't a "Sorry we missed you" note, so I know it hadn't arrived yet. I see my neighbor outside and we talk for about 15 minutes. Halfway through, I see a UPS truck just drive by without stopping (False alarm...). After the conversation, I go inside and I watch a news show followed by some not boring shows. After I finished watching TV, I realized that it's already 4:30 PM and I still didn't get my Wii. Curious, I go online to track and it says:
Location/Signee: FRONT DOOR
Status: DELIVERED
Time: 2:56 PM
Wait. WHAT?! Did I get home too late? Did I miss it? Where is it?! I search around my house and I didn't find anything. I call UPS and Costco and while on hold I'm trying to recall what happened at the alleged delivery time at 2:56 PM. Then it hit me. The news show I watched started at 3:00 PM. So all I have to do is go back 4 minutes. I was outside talking to my neighbor. That was when I saw the UPS truck! My Wii was on that UPS truck that did not stop! So, after I got on the line with Costco, I asked if a signature would've been needed for a package like the bundle. They said that it was up to the driver. Up to the driver? It is $400 and over 13 pounds! Anyway, Costco said that they'll open an investigation and I'll get a resolution within 7-10 business days. With UPS, they tried to contact the driver and he had already left work...
Now, here I am, without a Wii, going on a sliver of hope that something will happen. Costco said that 90% of reported items are never found. But, I might get a refund. Nothing like trying for 2 months only to have this happen. Guess I just gotta keep waiting...