I've been using ebay for 20+ years as both a buyer and seller and had my fair share of packages not get to me or end up completely broken, etc, but I've always had 100% good feedback.
Just in the past 2 months, I've sold various games on ebay and have had 3 people complain that the games didn't work although I tested them all myself before shipping and ebay has always sided with them, leaving me screwed over.
In July, I sold a pretty expensive gaming collector's item for about $400+ and 2 months later which is today, I get an email from paypal and not ebay saying that the buyer says "item not as described". I dunno why he didn't send the complaint 2 months ago after he got the item, but I find it strange he sent the complaint through paypal and not ebay.
He says that the item was all bent and banged up, so I reply asking for pictures for proof and why he didn't file the complaint 2 months ago since he only lives 20 minutes from me and literally got the package a day after I sent it. I packaged the item normally with the standard bubble wrap and correct size box like I do with every package and the majority of people I've sold to haven't complained. As much as I would think my post office banged up the package, how do I know he didn't take a sledgehammer and bang up the item himself in 2 months?
Now my paypal account is in negative balance and I can't use it right now. This is the 4th time I've been scammed in the 20+ years I've been on ebay. Like, have the scammers been increasing just recently?
I replied to the complaint asking why he didn't tell me when he got the product 2 months ago and for picture proof. Since I lost the past 3 complaints, I don't know if I will be able to win this one, but now I can't use my paypal account for the time being.
I have until Oct 11 for him to resolve things on his side by withdrawing his complaint or just not responding to me at all.
Has anyone else dealt with people like this on ebay and got any advice for me?
Thanks.
Just in the past 2 months, I've sold various games on ebay and have had 3 people complain that the games didn't work although I tested them all myself before shipping and ebay has always sided with them, leaving me screwed over.
In July, I sold a pretty expensive gaming collector's item for about $400+ and 2 months later which is today, I get an email from paypal and not ebay saying that the buyer says "item not as described". I dunno why he didn't send the complaint 2 months ago after he got the item, but I find it strange he sent the complaint through paypal and not ebay.
He says that the item was all bent and banged up, so I reply asking for pictures for proof and why he didn't file the complaint 2 months ago since he only lives 20 minutes from me and literally got the package a day after I sent it. I packaged the item normally with the standard bubble wrap and correct size box like I do with every package and the majority of people I've sold to haven't complained. As much as I would think my post office banged up the package, how do I know he didn't take a sledgehammer and bang up the item himself in 2 months?
Now my paypal account is in negative balance and I can't use it right now. This is the 4th time I've been scammed in the 20+ years I've been on ebay. Like, have the scammers been increasing just recently?
I replied to the complaint asking why he didn't tell me when he got the product 2 months ago and for picture proof. Since I lost the past 3 complaints, I don't know if I will be able to win this one, but now I can't use my paypal account for the time being.
I have until Oct 11 for him to resolve things on his side by withdrawing his complaint or just not responding to me at all.
Has anyone else dealt with people like this on ebay and got any advice for me?
Thanks.