mugenmidget
CAGiversary!
- Feedback
- 2 (100%)
Hey everyone, I thought maybe I could share an awkward experience I've had selling with Amazon.com. I decided to check my feedback today and saw the following 3 out of 5 neutral feedback left by a buyer who not only received the item in question but according to USPS tracking received it without much of a hitch (shipped on May 24th which was three days before the 27th shipping estimate, arrived on June 1st):
"didn not respond to my emails emailed him 2 times would be nice if he comunicated with the buyers"
I cannot find any e-mails from this person for the life of me. They could have been genuinely lost because Amazon.com isn't very reliable in its alerts (nothing sent to my e-mail for feedback, sometimes items selling don't even get e-mail alerts even if they're sold out completely), but I can only wonder if there were any e-mails sent at all. And more importantly, what were the e-mails about seeing as how it looks like nothing went wrong with the transaction?
Just writing this already makes me feel like I'm thinking way too hard on this, but if anyone is still with me and willing to throw in their two cents or share a similar experience, what should my next course of action be?
Should I:
-Ignore it, especially seeing as how my feedback is not shot to hell and these things are prone to happen?
-Respond only to the posted feedback in an attempt to let future buyers know of my confusion with this customer (no other benefit to this option, and I usually view this as a desperate seller trying to salvage their slimy reputation)?
-Contact the person in question and try to find out what went wrong and make amends (this seems ideal but it might needlessly complicate and frustrate)?
-Escalate it in some other fashion (seems like a waste of time but I'm open to hearing people's suggestions)?
Honestly I think I probably should contact them, it would be easier on me to just ignore this but if they really did make an attempt to communicate with me about something and it fell through then I should at least be respectable and try to get in touch with them now (albeit far too late). Even if I don't get my feedback bumped up I could at least understand what happened.
Not that big of a deal, all things considered, but it's such a weird middle ground that I feel like I need to ask for some sage CAG advice before doing anything. Even if I ignore it this time I'll appreciate knowing the alternatives just in case this happens more frequently. Thanks in advance for any and all discussion on this, it's always appreciated.
"didn not respond to my emails emailed him 2 times would be nice if he comunicated with the buyers"
I cannot find any e-mails from this person for the life of me. They could have been genuinely lost because Amazon.com isn't very reliable in its alerts (nothing sent to my e-mail for feedback, sometimes items selling don't even get e-mail alerts even if they're sold out completely), but I can only wonder if there were any e-mails sent at all. And more importantly, what were the e-mails about seeing as how it looks like nothing went wrong with the transaction?
Just writing this already makes me feel like I'm thinking way too hard on this, but if anyone is still with me and willing to throw in their two cents or share a similar experience, what should my next course of action be?
Should I:
-Ignore it, especially seeing as how my feedback is not shot to hell and these things are prone to happen?
-Respond only to the posted feedback in an attempt to let future buyers know of my confusion with this customer (no other benefit to this option, and I usually view this as a desperate seller trying to salvage their slimy reputation)?
-Contact the person in question and try to find out what went wrong and make amends (this seems ideal but it might needlessly complicate and frustrate)?
-Escalate it in some other fashion (seems like a waste of time but I'm open to hearing people's suggestions)?
Honestly I think I probably should contact them, it would be easier on me to just ignore this but if they really did make an attempt to communicate with me about something and it fell through then I should at least be respectable and try to get in touch with them now (albeit far too late). Even if I don't get my feedback bumped up I could at least understand what happened.
Not that big of a deal, all things considered, but it's such a weird middle ground that I feel like I need to ask for some sage CAG advice before doing anything. Even if I ignore it this time I'll appreciate knowing the alternatives just in case this happens more frequently. Thanks in advance for any and all discussion on this, it's always appreciated.
