Been with Netflix since May 2001. They had a spate of slow shipping middle-2002, but since then, it's been 1-2 days, and they opened a distro center about 100 miles from me, so I get stuff to and from them pretty quicklyI think they claim that 85% of customers are within 1 shipping day. I have dropped stuff in my mailbox on Saturday, and had Netflix recieve it on Monday.
I have had problems with two disks:
One was shattered. Obviously it happened in the mail, because it was in pieces.
One was slightly cracked.
I did have them send me the absolutely wrong disk one time. Other than that, I've really enjoyed Netflix. And it's a great way to catch TV series you're not sure if you want to buy, but you want to check out, and not worry about late fees [I'm watching Tour of Duty now, and each disk has 4-5 episodes on it, so it takes me a little while to get through them.] And of course the selection beats thepants off of Blockbuster.
Walmart.com does do an online rental service. They are admittedly cheaper. I haven't tried them yet--some of the titles on my Netflix list, WM doesn't have, and I'd prefer to support the underdog/innovator in this case than the huge Glomco of Walmart.