DeepDiscount.com has always been a bit lacking, but their customer service has completely gone down the drain.
I placed an order on May 19, received a confirmation email and the order displays in my account history. Since then I hadn't heard a thing, so I contacted customer service. The reply I got back said that my order hadn't properly been entered on their end, so I would need to place it again. I hadn't been charged, so I had no issue with that.
Unfortunately the sale prices were no longer active, so I contacted customer service again asking for them to be honored. Here is the response that I received:
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We have been advised that the reason your order did not download was because the account is set to deny future orders due to your account history. We apologize for any inconvenience.
You may also give our customer service department a call at 800-264-5076. Representatives are available:
Monday through Friday 8am - 7pm CT
Saturday 9am - 5pm CT
Again, thank you for writing DeepDiscount.com. We appreciate your business.
Regards,
DeepDiscount.com Sales Support *LG*
[email protected]
http://www.deepdiscount.com
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I have never had any sort of issue with DeepDiscount.com until recently, when PayPal transactions would still be charged upon cancellation of an order without a refund being processed. This caused three separate incidents where PayPal claims had to be filed, all three of which were decided in my favor. DeepDiscount's complete lack of customer service is the only reason that I can think of for my account being denied.