Squarehard
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Rest of stuff can be found here,
http://pages.ebay.com/coverage/index.html
I have a sneaking suspicion this is just going to make things worse now for sellers ~_~
Paypal Buyer Protection? Ha! Make it eBay Buyer Protection!
- Thread starter Squarehard
- Start date
Rest of stuff can be found here,
http://pages.ebay.com/coverage/index.html
I have a sneaking suspicion this is just going to make things worse now for sellers ~_~
E
eastshore4
Guest
I don't really see any potential problems, the only thing that I'm curious about is if ebay's customer service will be better than paypal's.
I
Indigo_Streetlight
Guest
I wonder what's to stop somebody from sending back an empty cardboard box with a delivery confirmation number and getting a refund. Or somebody could just say that a Like New game wasn't as described and switch it out with their scratched to hell disc.
Squarehard
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[quote name='Callandor']Well, this explains why eBay forced me to specify a credit card to use for buyer refunds when I posted a game for sale last month.[/QUOTE]
They were sizing you up and getting you ready for this day
They were sizing you up and getting you ready for this day
[quote name='Indigo_Streetlight']I wonder what's to stop somebody from sending back an empty cardboard box with a delivery confirmation number and getting a refund. Or somebody could just say that a Like New game wasn't as described and switch it out with their scratched to hell disc.[/QUOTE]
That's why I don't sell on Ebay anymore, way too easy to take advantage of sellers. Like you sai, what's to keep somebody from sending back an empty box to a seller and telling ebay the item was sent back, hey you've got the DC number. If the seller says it was empty, it's your word against theirs at that point.
That's why I don't sell on Ebay anymore, way too easy to take advantage of sellers. Like you sai, what's to keep somebody from sending back an empty box to a seller and telling ebay the item was sent back, hey you've got the DC number. If the seller says it was empty, it's your word against theirs at that point.
It works both ways. Some clown I bought a game from tried to scam me. First, he didn't even ship the game out (although he said he did) until I filed a claim two weeks later (it was supposedly sent via Priority Mail, so that was more than enough time for it to get there). Then when I finally get the package, instead of the game I ordered, it was an old, used answering machine. I immediately called PayPal, and they told me that there was nothing they could do, since the claims process only applies to shipping, not "complaints about the attributes or quality of goods received."
All the guy could do was suggest that I file a chargeback.
All the guy could do was suggest that I file a chargeback.
[quote name='lmz00']It works both ways. Some clown I bought a game from tried to scam me. First, he didn't even ship the game out (although he said he did) until I filed a claim two weeks later (it was supposedly sent via Priority Mail, so that was more than enough time for it to get there). Then when I finally get the package, instead of the game I ordered, it was an old, used answering machine. I immediately called PayPal, and they told me that there was nothing they could do, since the claims process only applies to shipping, not "complaints about the attributes or quality of goods received."
All the guy could do was suggest that I file a chargeback.[/QUOTE]
When that happened to me I posted on ebay and paypals forum detailing how a seller can scam someone using this method. Within 2 hours I had an email from paypal/ebay asking me to remove post and offering me as a one time courtesy a full refund. This was 4 or 5 years ago. Glad to see they fixed that loophole.....
All the guy could do was suggest that I file a chargeback.[/QUOTE]
When that happened to me I posted on ebay and paypals forum detailing how a seller can scam someone using this method. Within 2 hours I had an email from paypal/ebay asking me to remove post and offering me as a one time courtesy a full refund. This was 4 or 5 years ago. Glad to see they fixed that loophole.....
[quote name='Indigo_Streetlight']I wonder what's to stop somebody from sending back an empty cardboard box with a delivery confirmation number and getting a refund. Or somebody could just say that a Like New game wasn't as described and switch it out with their scratched to hell disc.[/QUOTE] Some prick tried that on me. I since we were in the same state I threaten him with legal action, he backed off. The old switch-a-roo this was not a game BTW. Higher end item.
[quote name='lmz00']It works both ways. Some clown I bought a game from tried to scam me. First, he didn't even ship the game out (although he said he did) until I filed a claim two weeks later (it was supposedly sent via Priority Mail, so that was more than enough time for it to get there). Then when I finally get the package, instead of the game I ordered, it was an old, used answering machine. I immediately called PayPal, and they told me that there was nothing they could do, since the claims process only applies to shipping, not "complaints about the attributes or quality of goods received."
All the guy could do was suggest that I file a chargeback.[/QUOTE] Was this through ebay? Cause ebay licks buyer's ass. 3 returns this month of "item not as described" in which the buyers lied. Well at least they haven't ripped me off yet. Buyer remorse is a bitch and ebay allows too much of it.
All the guy could do was suggest that I file a chargeback.[/QUOTE] Was this through ebay? Cause ebay licks buyer's ass. 3 returns this month of "item not as described" in which the buyers lied. Well at least they haven't ripped me off yet. Buyer remorse is a bitch and ebay allows too much of it.
[quote name='slidecage']i got a broken DS system and ebay responded saying the seller never said it worked and went with the buyer...
I just told them to go #$#$# themself and did a chargeback[/QUOTE] Dude all you had to do was say a part is missing . I sold a projector. Lady said a cable was missing,which was bs. Ebay ruled in her favor immediately . At least the woman was honest enough to send everything back.
I just told them to go #$#$# themself and did a chargeback[/QUOTE] Dude all you had to do was say a part is missing . I sold a projector. Lady said a cable was missing,which was bs. Ebay ruled in her favor immediately . At least the woman was honest enough to send everything back.
[quote name='TiKi2']Dude all you had to do was say a part is missing . I sold a projector. Lady said a cable was missing,which was bs. Ebay ruled in her favor immediately . At least the woman was honest enough to send everything back.[/QUOTE]
not anymore my cousin got a white DSI with 5 games for like 125 and it was missing the charger.... ebay wrote back ... seller never listed a charger and sided with the seller... now they got a charger off amazon for like 7 bucks but ebay still sided with the seller
that is why i dont really buy off ebay anymore
not anymore my cousin got a white DSI with 5 games for like 125 and it was missing the charger.... ebay wrote back ... seller never listed a charger and sided with the seller... now they got a charger off amazon for like 7 bucks but ebay still sided with the seller
that is why i dont really buy off ebay anymore
[quote name='slidecage']not anymore my cousin got a white DSI with 5 games for like 125 and it was missing the charger.... ebay wrote back ... seller never listed a charger and sided with the seller... now they got a charger off amazon for like 7 bucks but ebay still sided with the seller
that is why i dont really buy off ebay anymore[/QUOTE]
Thanx for the info . I'm going to be less descriptive in my auctions now, so I have less problems. I get very specific and point out all the details in my auctions so I don't have any problems but that seems to be backfiring on me.
that is why i dont really buy off ebay anymore[/QUOTE]
Thanx for the info . I'm going to be less descriptive in my auctions now, so I have less problems. I get very specific and point out all the details in my auctions so I don't have any problems but that seems to be backfiring on me.
[quote name='TiKi2']Was this through ebay? Cause ebay licks buyer's ass. 3 returns this month of "item not as described" in which the buyers lied. Well at least they haven't ripped me off yet. Buyer remorse is a bitch and ebay allows too much of it.[/QUOTE]
Nope, just PayPal.
But, as a sealed game/console collector who's had to deal with some dishonest sellers, eBay's protection has come in handy.
Nope, just PayPal.
But, as a sealed game/console collector who's had to deal with some dishonest sellers, eBay's protection has come in handy.
laundrymatt
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As an honest seller, it's horrible, and totally buyer-biased. Long story short, I sold something; accurate description, pictures. Guy gets item and says this isn't what you said it was (it clearly was). I was very nice, offered him a refund straight away, but I also reminded him to read and look at the auction listing before he bought something next time. Well, he didn't take too kindly to that, refused the refund and opened a case. Within 30 minutes he had his money back, never shipped items back, nothing I could really do. Ebay responded to every reply this guy had instantly, and everytime I said something I got the standard "48-72 hours for a response" response. It was basically a nightmare. It ended OK though, because I contacted my lawyer, who then contacted eBay. eBay themselves ended up giving the guy a refund, I kept payment. So, from a buyers standpoint, you could get anything you want and get refunded for it.
Squarehard
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[quote name='laundrymatt']As an honest seller, it's horrible, and totally buyer-biased. Long story short, I sold something; accurate description, pictures. Guy gets item and says this isn't what you said it was (it clearly was). I was very nice, offered him a refund straight away, but I also reminded him to read and look at the auction listing before he bought something next time. Well, he didn't take too kindly to that, refused the refund and opened a case. Within 30 minutes he had his money back, never shipped items back, nothing I could really do. Ebay responded to every reply this guy had instantly, and everytime I said something I got the standard "48-72 hours for a response" response. It was basically a nightmare. It ended OK though, because I contacted my lawyer, who then contacted eBay. eBay themselves ended up giving the guy a refund, I kept payment. So, from a buyers standpoint, you could get anything you want and get refunded for it.[/QUOTE]
Man, you really didn't want to give that guy his money back did you? lol
I would be ashamed to get my lawyer involved over an eBay case, but then again it depends on the amount.
How much was it for?
Man, you really didn't want to give that guy his money back did you? lol
I would be ashamed to get my lawyer involved over an eBay case, but then again it depends on the amount.
How much was it for?
[quote name='eastshore4']I don't really see any potential problems, the only thing that I'm curious about is if ebay's customer service will be better than paypal's.[/QUOTE]
:lol: Good God no! I don't even want to go over some of the ridiculous conversations i've had with ebay customer service. Hell the last guy couldn't even get through his head I was the seller and not the buyer during a call even though I repeated it constantly.
[quote name='laundrymatt']As an honest seller, it's horrible, and totally buyer-biased. Long story short, I sold something; accurate description, pictures. Guy gets item and says this isn't what you said it was (it clearly was). I was very nice, offered him a refund straight away, but I also reminded him to read and look at the auction listing before he bought something next time. Well, he didn't take too kindly to that, refused the refund and opened a case. Within 30 minutes he had his money back, never shipped items back, nothing I could really do. Ebay responded to every reply this guy had instantly, and everytime I said something I got the standard "48-72 hours for a response" response. It was basically a nightmare. It ended OK though, because I contacted my lawyer, who then contacted eBay. eBay themselves ended up giving the guy a refund, I kept payment. So, from a buyers standpoint, you could get anything you want and get refunded for it.[/QUOTE]
Alright I don't understand some parts of this, how did he get his money back without shipping anything even an empty box back to you? Did he say item never showed or something or was this years ago under a different paypal policy? Did you offer a full or partial refund to to him, just isn't clear why he would turn down a full refund to in turn get another full refund.
:lol: Good God no! I don't even want to go over some of the ridiculous conversations i've had with ebay customer service. Hell the last guy couldn't even get through his head I was the seller and not the buyer during a call even though I repeated it constantly.
[quote name='laundrymatt']As an honest seller, it's horrible, and totally buyer-biased. Long story short, I sold something; accurate description, pictures. Guy gets item and says this isn't what you said it was (it clearly was). I was very nice, offered him a refund straight away, but I also reminded him to read and look at the auction listing before he bought something next time. Well, he didn't take too kindly to that, refused the refund and opened a case. Within 30 minutes he had his money back, never shipped items back, nothing I could really do. Ebay responded to every reply this guy had instantly, and everytime I said something I got the standard "48-72 hours for a response" response. It was basically a nightmare. It ended OK though, because I contacted my lawyer, who then contacted eBay. eBay themselves ended up giving the guy a refund, I kept payment. So, from a buyers standpoint, you could get anything you want and get refunded for it.[/QUOTE]
Alright I don't understand some parts of this, how did he get his money back without shipping anything even an empty box back to you? Did he say item never showed or something or was this years ago under a different paypal policy? Did you offer a full or partial refund to to him, just isn't clear why he would turn down a full refund to in turn get another full refund.
http://contact.ebay.com/ws/eBayISAPI.dll?ContactUsNextGen Click call us and go through the motions
Edit: Guess that doesn't work right, alright click contact us, I used I think someone has used my account. Click on that and the option to call us comes up which just goes to a general phone menu, should be able to contact someone from there
Edit: Guess that doesn't work right, alright click contact us, I used I think someone has used my account. Click on that and the option to call us comes up which just goes to a general phone menu, should be able to contact someone from there
DarkRider23
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eBay buyer protection is sucking ass right now. I escalated some claim on Oct 2nd and have yet to hear from anyone. It's starting to get annoying because I sent back the damn games on Sept 21st and they got there the 24th. I should have my $150 refund by now.
Darkness Muta
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I just had a big dispute with a foreign seller that shipped me 11 reproductions of supposed original comic book artwork out of my 16 item wins and had to use the Ebay Resolution Center. He was the original artist and had sent out less detailed reproductions then what he had pictured.
Contacting Ebay was a pain as one of the items was already over the 45 day limit (did not realize this was a rule) by the time I received my large lot of items so they basically were no help on that. I think I had to wait on hold for a good 40 minutes before I reached the outsourced call center and I wasted another hour with the agent as she had trouble understanding some of my questions and kept putting me on hold as the Ebay website said I could still file a claim on that one item. Since she was not very helpful and would not transfer me to someone that might be able to understand my questions, I asked for a contact number or email address to file a complaint about the customer service and she hung up on me.
I then went ahead and opened up 10 cases for the other items and shipped them back for my refund and as soon as the items were delivered I got a 10 case closed emails saying that the money was refunded to my Paypal which I though was great until I actually checked my Paypal. Turns out only 5 of the refunds made it to Paypal and the other 5 were some how lost. So I called Paypal (wait on hold 5 minutes) about my missing refunds and they cannot figure out what is going so they transfer me to Ebay (wait on hold 10 minutes) and the first Ebay rep had to transfer me to some other department about resolutions and refunds (wait another few minutes) till I finally got someone who could actually help.
This new rep said this sort of thing sometimes happens with the way their refunding system is set up (so make sure to verify you actually get your Paypal money back) and has to escalate these missing refunds to some other department but I should be seeing the money in a few days. Long as the money does show up I will be happy but I am not really looking forward to having to contact Ebay again if it does not as I know I will be wasting another 30+ minutes on hold.
Contacting Ebay was a pain as one of the items was already over the 45 day limit (did not realize this was a rule) by the time I received my large lot of items so they basically were no help on that. I think I had to wait on hold for a good 40 minutes before I reached the outsourced call center and I wasted another hour with the agent as she had trouble understanding some of my questions and kept putting me on hold as the Ebay website said I could still file a claim on that one item. Since she was not very helpful and would not transfer me to someone that might be able to understand my questions, I asked for a contact number or email address to file a complaint about the customer service and she hung up on me.
I then went ahead and opened up 10 cases for the other items and shipped them back for my refund and as soon as the items were delivered I got a 10 case closed emails saying that the money was refunded to my Paypal which I though was great until I actually checked my Paypal. Turns out only 5 of the refunds made it to Paypal and the other 5 were some how lost. So I called Paypal (wait on hold 5 minutes) about my missing refunds and they cannot figure out what is going so they transfer me to Ebay (wait on hold 10 minutes) and the first Ebay rep had to transfer me to some other department about resolutions and refunds (wait another few minutes) till I finally got someone who could actually help.
This new rep said this sort of thing sometimes happens with the way their refunding system is set up (so make sure to verify you actually get your Paypal money back) and has to escalate these missing refunds to some other department but I should be seeing the money in a few days. Long as the money does show up I will be happy but I am not really looking forward to having to contact Ebay again if it does not as I know I will be wasting another 30+ minutes on hold.
DarkRider23
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Yup... I'm still waiting for my damn money or for anyone to contact me. This is quite ridiculous. When someone files a claim against me, they usually get their money back within 1-2 weeks because PayPal is a piece of shit. I file a claim and 3 weeks later, I got nothing. *sigh*
[quote name='lmz00']It works both ways. Some clown I bought a game from tried to scam me. First, he didn't even ship the game out (although he said he did) until I filed a claim two weeks later (it was supposedly sent via Priority Mail, so that was more than enough time for it to get there). Then when I finally get the package, instead of the game I ordered, it was an old, used answering machine. I immediately called PayPal, and they told me that there was nothing they could do, since the claims process only applies to shipping, not "complaints about the attributes or quality of goods received."
All the guy could do was suggest that I file a chargeback.[/QUOTE]
Look what showed up in my email just minutes ago!
As of 11/01/10, your customers who pay with PayPal are protected for items they receive that are "significantly not as described". This means that you may be liable for the cost including the original shipping charges should they file a claim. However, by offering this protection, PayPal helps encourage customers to shop on your site.
We recommend that you make sure that photos and written descriptions on your site are as accurate as possible, to help avoid these types of claims.
The change to our buyer protection policy will take effect from November 1st, 2010 and won’t apply to transactions made before this date.
All the guy could do was suggest that I file a chargeback.[/QUOTE]
Look what showed up in my email just minutes ago!
As of 11/01/10, your customers who pay with PayPal are protected for items they receive that are "significantly not as described". This means that you may be liable for the cost including the original shipping charges should they file a claim. However, by offering this protection, PayPal helps encourage customers to shop on your site.
We recommend that you make sure that photos and written descriptions on your site are as accurate as possible, to help avoid these types of claims.
The change to our buyer protection policy will take effect from November 1st, 2010 and won’t apply to transactions made before this date.
Squarehard
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[quote name='dv8mad']Look what showed up in my email just minutes ago!
As of 11/01/10, your customers who pay with PayPal are protected for items they receive that are "significantly not as described". This means that you may be liable for the cost including the original shipping charges should they file a claim. However, by offering this protection, PayPal helps encourage customers to shop on your site.
We recommend that you make sure that photos and written descriptions on your site are as accurate as possible, to help avoid these types of claims.
The change to our buyer protection policy will take effect from November 1st, 2010 and won’t apply to transactions made before this date. [/QUOTE]
Whatever happened to that guy that tried to scam you out of $4 dv8?
As of 11/01/10, your customers who pay with PayPal are protected for items they receive that are "significantly not as described". This means that you may be liable for the cost including the original shipping charges should they file a claim. However, by offering this protection, PayPal helps encourage customers to shop on your site.
We recommend that you make sure that photos and written descriptions on your site are as accurate as possible, to help avoid these types of claims.
The change to our buyer protection policy will take effect from November 1st, 2010 and won’t apply to transactions made before this date. [/QUOTE]
Whatever happened to that guy that tried to scam you out of $4 dv8?
[quote name='dv8mad']Look what showed up in my email just minutes ago!
As of 11/01/10, your customers who pay with PayPal are protected for items they receive that are "significantly not as described". This means that you may be liable for the cost including the original shipping charges should they file a claim. However, by offering this protection, PayPal helps encourage customers to shop on your site.
We recommend that you make sure that photos and written descriptions on your site are as accurate as possible, to help avoid these types of claims.
The change to our buyer protection policy will take effect from November 1st, 2010 and won’t apply to transactions made before this date. [/QUOTE]
Yeah, I got that too. The guy I spoke to mentioned that they would be changing their policy, but made it seem like it would be six months from then. At least now I won't have to avoid doing off-eBay transactions.
As of 11/01/10, your customers who pay with PayPal are protected for items they receive that are "significantly not as described". This means that you may be liable for the cost including the original shipping charges should they file a claim. However, by offering this protection, PayPal helps encourage customers to shop on your site.
We recommend that you make sure that photos and written descriptions on your site are as accurate as possible, to help avoid these types of claims.
The change to our buyer protection policy will take effect from November 1st, 2010 and won’t apply to transactions made before this date. [/QUOTE]
Yeah, I got that too. The guy I spoke to mentioned that they would be changing their policy, but made it seem like it would be six months from then. At least now I won't have to avoid doing off-eBay transactions.
Squarehard
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Looks like FoS has fallen victim to the new buyer's protection :*(
Stories like these stop me from selling on ebay! I have a lot of horror stories as a buyer though, I've made 400+ purchases as a buyer on ebay only been almost burned once by a scammer but instantly opened a case the next day. Only once had a problem with a seller sending my item out when they said they would but never did and other than that items not being as described or sending stuff in non-padded envelopes with movie/game cases arriving demolished.
mr_bungle
Banned
I've never had anything happen bad on ebay yet..*knock on wood*
I bought a complete set of The Wire tonight, the guy told me it was legit and his wife bought it from Best Buy, and he said he knew what I was referring to on the knock offs available. I am selling the bootleg I got burned with the first time and I've put in my description that it is a bootleg...hopefully the winner doesn't email me like I did the lady I bought it from and inform me that it's a knockoff...because I listed it that it was. Surely eBay would side with me.
I bought a complete set of The Wire tonight, the guy told me it was legit and his wife bought it from Best Buy, and he said he knew what I was referring to on the knock offs available. I am selling the bootleg I got burned with the first time and I've put in my description that it is a bootleg...hopefully the winner doesn't email me like I did the lady I bought it from and inform me that it's a knockoff...because I listed it that it was. Surely eBay would side with me.
Friend of Sonic
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[quote name='Squarehard']Looks like FoS has fallen victim to the new buyer's protection :*([/QUOTE]
Thanks for the tears, friend.
Is there an anti-ebay site targeted to sellers to convince them not to sell on Ebay? If not, I'd like to create that.
Thanks for the tears, friend.
Is there an anti-ebay site targeted to sellers to convince them not to sell on Ebay? If not, I'd like to create that.
DarkRider23
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Holy shit. Every time I see this thread, it keeps reminding me how I still haven't gotten my $150 back from the stupid buyer protection. I am going to go crazy soon. NorAm and eBay are such a shit company.
This is what eBay is telling me.
ing kidding me eBay. I've been waiting 21 ing days for you to make a decision.
This is what eBay is telling me.
You're
ing kidding me eBay. I've been waiting 21 ing days for you to make a decision.
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Friend of Sonic
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God, could you imagine Google Auctions? It would completely shit all over Ebay because they actually have the name recognition and money to see this through.
Squarehard
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[quote name='Friend of Sonic']God, could you imagine Google Auctions? It would completely shit all over Ebay because they actually have the name recognition and money to see this through.[/QUOTE]
They already have Google Checkout, so I don't see why not ;P
They already have Google Checkout, so I don't see why not ;P
DarkRider23
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It's just a matter of time until Google takes over the world.
bread's done