I ordered some shipping materials from a seller on EBay. I only got 1/8th of what I ordered. The seller was kicked off of EBay about a week after I bought the items and I had no record of the sale in my EBay history and got an e-mail from EBay's Loss Prevention Department stating what had happened and it was suggested I opened a Paypal dispute.
The seller never responded so I escalated the dispute to a claim. I get an e-mail today saying:
"After careful review, we have determined that the seller is at fault but
regret to inform you that we were unable to recover any funds from the
seller's account. As stated in the PayPal User Agreement, recovery of funds
associated with a Buyer Complaint cannot be guaranteed.
We appreciate your business and apologize for any inconvenience this
situation may have caused. Please know that we will make our best effort to
recover the funds in question if they become available in the seller's
account in the future and will take appropriate action against the seller.
Such action may include issuing a warning, a temporary restriction, or
terminating the account. Keep in mind that PayPal uses a number of factors
to determine when to take action, including member complaints. Due to
privacy laws, we cannot discuss the details of any action taken. We hope
you understand our policy and that it assures you that you are safe using
PayPal. "
So I get no money back from Paypal.
It was under $20 total so no use going through EBay's complaint area because of the $25 fee.
I guess it should have been a red flag that the seller had private feedback (but was 98.x% positive).
I didn't pay with a credit card since it was a small amount and I don't think I would have risked a chargeback anyway since I heard that can terminate your Paypal account and I can't have that happen.
The seller never responded so I escalated the dispute to a claim. I get an e-mail today saying:
"After careful review, we have determined that the seller is at fault but
regret to inform you that we were unable to recover any funds from the
seller's account. As stated in the PayPal User Agreement, recovery of funds
associated with a Buyer Complaint cannot be guaranteed.
We appreciate your business and apologize for any inconvenience this
situation may have caused. Please know that we will make our best effort to
recover the funds in question if they become available in the seller's
account in the future and will take appropriate action against the seller.
Such action may include issuing a warning, a temporary restriction, or
terminating the account. Keep in mind that PayPal uses a number of factors
to determine when to take action, including member complaints. Due to
privacy laws, we cannot discuss the details of any action taken. We hope
you understand our policy and that it assures you that you are safe using
PayPal. "
So I get no money back from Paypal.
It was under $20 total so no use going through EBay's complaint area because of the $25 fee.
I guess it should have been a red flag that the seller had private feedback (but was 98.x% positive).
I didn't pay with a credit card since it was a small amount and I don't think I would have risked a chargeback anyway since I heard that can terminate your Paypal account and I can't have that happen.