Playasia Customer Service is trolling me

H

huntersq

CAG Veteran
I bought an unactivated $50 PSN redemption code from Playasia and it didn't work because they forgot to activate it with Sony. I bought the code solely on the fact that I wanted to use it for their limited time discount on One Piece, but because of their screwup it was too late which made my purchase meaningless to begin with.

After several rounds of emails of telling them that they sent me an inactive code, the problem isn't solved and no refund was given. I asked to speak to the manager and the guy asked what my inquiry is about. I told him it's obvious and I want to speak to the manager, and again the guy sent me the same one sentice email, asking me "what the inquiry is about".

I feel like I'm being trolled here. Is there anyone who knows some higher ups in Playasia?
 
The Customer Service guy just replied with the same one sentence response. Seriously this "Jay" is trolling me here. Is there anyone who can help?
 
Did you send them a screencap of your unsuccessful attempts to activate the code? It's possible they think you're a scammer trying to get free stuff. (We know you're not, but online retailers encounter that all the time.) Screencap would prove to them what you're saying is true.

Does PlayAsia ship using an insured, trackable shipping method? If they don't, and if nothing else works, just order $50 worth of stuff from them and claim it never arrived, call it even.
 
[quote name='whitereflection']Can you not just contact your credit card company? Seems easier to deal with than proving your PSN card wasn't activated.[/QUOTE]

This is the best advice.

If Playasia isn't going to do anything about it, contact your cc company. Just explain that you purchased a gift card(it's basically what a PSN card is), but the company it came from didn't activate it and refuses to do anything about. Stuff like this is usually easy for cc companies to reverse the charges for.
 
Thanks for the advice, I'll do that.

This is the first time that I ran into this problem with Playasia, can't believe how bad their store has become.
 
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