I got to BB at about 3:00 am, going for the 42" plasma. Got it ok - they handed out tickets, then had the ticket holders go around to the loading dock in the back of the store & line up there until 5:00. I was 2nd in that line, so when they started ringing people through I got through that line very quickly & they let me in the back door to finish my shopping.
My wife was with me, and the other 2 main items we wanted was a monitor for her & a receiver to go w/ the new tv. I sent her after the monitor and I headed for the receiver. Got to the aisle, and only saw one - and it was an open-box return. So I grab it, then go find someone working there. Keep in mind the stoor hadn't flooded yet. I ask the guy if they have any new ones, and he goes right back to the place I got the opened one from (don't you hate when they do that?) and says no, it would be here if they did. I ask him if this one carries all the same warranties, etc. and he says yes, so I bite. It has an extra $25 gift cert sticker on it, but I would have preferred the new unit - oh well.
So I set it up yesterday, and after connecting everything I realize that the remote is missing. I check the box, and the opened item sticker on it has a place they can check if parts are missing - but it's not checked. So I go back to BB. I explain this to some preppy-looking guy, and his "solution" was to try to sell me a universal remote. I tell him I don't think so, that I didn't lose the remote so it's not my place to pay for a replacement. He then says some BS about that's why it's an open item, and I explain to him how I wanted a new one & they didn't have any. He then walks to a different aisle, and way up high there's a stack of 4 or 5 of them. I then explain to him that his own employee didn't have a clue about those units, and that that's what I WOULD have bought if someone had shown them to me.
Honestly, I was irritated with the guy & gave up too easily. I'm debating on whether it's worth it to go back & fight with the guy or not.