SonyStyle had this really good deal over the holiday, unfortunately, their customer service/shipping policy blows. They had a 52" 240Hz 1080p LCD (KDL52XBR9), 5 Channel Dolby surround home theater system, and a stand-alone blu-ray player all bundled for around $1900.
I had the customer sevice rep on the phone, I had the whole order nearly complete, and I asked her if she would please set my order to ship after 12/28. Then that's where things went down hill. She said that there was absoutely no way to change the shipping date _later_. Yes, that's right, _later_; not earlier mind you.
My wife and I were out of town for the whole week of Christmas and Sony insisted that they had expedited shipping, so they could only deliver it by 12/24. I didn't have any other family member that I could have shipped it to. In retrospect, I guess I should have tried to ship it to my mom's house, but she's always out and about, so I couldn't trust her to be there (it's kind of rude anyway to ask someone to sit at home all day and wait for your TV while you're having fun on vacation).
I even tried calling while I was on vacation and even on the 23rd, they still were unable to give me a date of 12/28. The sale supposedly lasted till the 26th, so I was told to call on the 26th. I did, and low and behold, they told me that the home theater system in that bundle was permanently out of stock, and they could not substitute any other model and give me the same price.
I'm still in shock that they would throw away $1900 because they couldn't accommodate their customer's needs.