Also, a reason I hate people:
This woman calls at 5:28 when we close at 5:30, and starts talking about how she needs a tax report that we filed for her in 2013 to the state of NY. NBD I say, but that's something I have to put a request in and then it takes "four to seven days" to get the report. She starts flipping a lid, demands a manager and I'm like "Ok, what the heck are you flipping the

out over?" And she's all "I need this report for an audit at the end of the month and you're telling me it's going to take forty-seven days? That's unacceptable, blah blah blah, I'm probably some fat chick in downtown NY with too much wax in my ears and didn't understand what you said so rather than ask you to clarify I'll just flip the

out because that always makes people more willing to do what I want."
Awesome way to end a workweek.