Update: This is long, so I'll just paste what I wrote to EBgames.com to summarize.
I recently went to my local EBgames store, and went to purchase a new game. So I picked the game I wanted, and brought it to the counter. Instead of recieving a sealed copy of the game, I got the display case with the "new" game inside. I asked the employee if this was a new game, and he said yes.
Now, how can this be a new game if there is no sealed packaging? I didn't want a dirty display game case and a game that is "new" by their standards. I am active in many gaming forums and I've read of this practice used many times. I know of many other people who are unhappy with this and thus don't shop at EB/Gamestop. I understand that of the new games that come in, 1 has to be used to display, but I don't understand why that game isn't sold as used and not new. A NEW game should be sealed, not opened and sitting on the wall.
When I went to ask for a sealed copy or my money back the same day, I basically got a "it's a new game, nothing wrong with it, sorry". Eventually after arguement I got them to agree on a refund but it was a pain in the neck, and they ended up calling another EBgames in the area and told me that I can go there to get the sealed copy.
That is out of my way and I should have recieved the sealed one in the first place. I understand that it may never have been played (though it had fingerprints on it), but a new game should always be sealed. It'd be like going to buy a car and them telling you the manager drove it a few days to work, but it's still new.
I am not happy at all on my experience and I don't think I will be shopping at EBgames anytime in the future.