Question for people in the Ohio/Michigan area.

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Me and my fiancee were members of Charter One bank as was my mother......recently though my mom got charged $100s of dollars in stupid fees they refused to wave. And me and my fiancee also got caught once. When my mom went and bitched at the bank people whom have always been good to her one of the tellers kinda pulled her aside. The teller said that she too had $200 in fees because even she has been caught in bank policy. She said that most banks are being bought out by Credit Card companies who are changing rules to make unsuspecting consumers/bank users caught in major fees because they don't know the policy changes.

My mom has switched to a credit union as did the teller I mentioned.......me and my fiancee though have to use ATMs and our debit card alot though since we are between the two states frequently and many credit unions just dont have that kind of reach. So we are wondering if anyone here can tell us banks they are still getting good service with. I have tried talking to family friends, and it seems sure enough a number of people are experiencing similar things and we just are not finding a bank we can trust right now!

Thanks!
 
I have an account with National City (used to be Provident around here), and I have been pleased with their service. My friend has Bank One and has no complaints.

My only advice is to stay away from Fifth Third at all costs... I have heard nothing but horror stories.
 
I've had 5/3 and they've been the best bank I've been with. I still prefer my local credit union-- They have some deal where we can use any ATMs from... Bank One, I think it is, and we don't get any service fee, so check around with local credit unions to see how far they can reach-- You may be suprised.

I've got family who had a few minor problems with bank one/chase and switched to National City and she's not regretted it once.

I would suggest avoiding Key, I personally had a fair share of problems with them as well.
 
About a year ago my wife and I had the same kind of problem with charter one. We now use huntington bank and so far I have no complaints at all!!
 
Thanks everyone! My mom switched to her credit union and thats kinda what I want to do. My fiancee is a bit nervous since we use ATMs and are out of state alot though. Ill look into Nation City bank since both of you reccomended it.
 
I would definately agree with staying away from fifth third. National city is pretty good as well I know I had a fee there a few years back and they waved it for me. Right now I have U.S. bank and they offer free overdraft protection and only charge you a interest fee if you use it. I thought that was nice as any bank I have ever seen normally charges $3-$4 a month for it.
 
... I have Charter One ...

I haven't been charged any mysterious fees yet, do you have any idea why they did get charged? Do they have any Credit Cards? I don't have any, yet anyway.
 
First off, what fee? It sounds like you got hit with overdraft fees. That has nothing to do with being "owned by credit card companies." There have always been overdraft fees, it just now may be easier to mistakenly overdraw since everyone uses debit cards now and doesn't seem to know how to track their own money. If by "Policy changes" you mean the time it takes for deposited funds to settle and by what rules an overdraft counts for (IE: pending vs cleared) then maybe those rules have changed......but it isn't a hard concept: Don't spend money you don't have and don't spend money you have just deposited until it clears. In fact, if anything, the time it takes funds to clear has shortened compared to what it used to be.

Most banks also offer overdraft protection for an extra fee per month or will automagically take money from your savings to cover it. Talk to the banker.

That said, Huntington Bank is a great smaller bank with lots of big bank services. I have nothing but love for them, unfortunately their reach into Michigan (where IM moving) isn't all that great....but it may be good enough for you (especially if you use debit more than ATM)

I believe HB's policy is to allow overdraft fee forgiveness once every couple of years....as long as it looks like an honest mistake and you aren't a chronic overdrawer.
 
[quote name='zebbers']First off, what fee? It sounds like you got hit with overdraft fees. That has nothing to do with being "owned by credit card companies." There have always been overdraft fees, it just now may be easier to mistakenly overdraw since everyone uses debit cards now and doesn't seem to know how to track their own money. If by "Policy changes" you mean the time it takes for deposited funds to settle and by what rules an overdraft counts for (IE: pending vs cleared) then maybe those rules have changed......but it isn't a hard concept: Don't spend money you don't have and don't spend money you have just deposited until it clears. In fact, if anything, the time it takes funds to clear has shortened compared to what it used to be.

Most banks also offer overdraft protection for an extra fee per month or will automagically take money from your savings to cover it. Talk to the banker.

That said, Huntington Bank is a great smaller bank with lots of big bank services. I have nothing but love for them, unfortunately their reach into Michigan (where IM moving) isn't all that great....but it may be good enough for you (especially if you use debit more than ATM)

I believe HB's policy is to allow overdraft fee forgiveness once every couple of years....as long as it looks like an honest mistake and you aren't a chronic overdrawer.[/QUOTE]

The fees that my mom get hit with were overdraft fees. However, they were stupid ones because of changed policies. It used to be that when you put money in your acount it went in almost instantly and they also waited to make certain withdraws or taxes if they knew your money was going in. Now their policy is that they wait a day to put your money into your acount which can be really bad. My mother knowing there wasnt enough for a bill that would be taken out the next day went and deposited her check, they didnt put her check through for 2 days and as a result she got a $75 charge. That $75 charge lead to a second $75 charge whenever my mother was then short on a second bill. At this point my moms check was gone because of two stupid $75 fees so she got hit with a third.

It WAS partially bad planning on my mothers part, and my mom is horrible at planning her spending. However, it was also stupid policy on the banks part. Charter One and other banks are being bought out by credit card companies who are changing policies without notifying clients. Many people will be fine, but poor people and middle class who have always planned bill payment around their deposit getting in on certain days will now be compltly fucked over.

Me and my fiancee are very good about being careful with our money, and we havnt been hit by any fee's. But with such idiotic policies and us only making $1,000 or so a month and having to put most of that into bills...its only a matter of time before something is overlooked or a policy is made we dont hear about and are caught in huge fees.
 
I personally pulled all our monmey out of Citizens due to them not allowing us to put storage on one of our cars. The teller and her manager blatantly insulted us and said why do you want storage on that its not like its a corvette etc...

They said that they do not allow storage at all on vehicles in the winter any longer as people drive them etc.. When I pulled out their phamplet that cleary states storage was available they then said its only available in certain cases and our case wanst a case..

We own 7 cars and they were just stubborn idiots. We had always had a credit union and only tried Citizens due to their better interest rates at the time. Ironically when we refinanced at the credit union they beat Citizens rate when they couldnt originally.

I personally wont touch Citizens again in my life.
 
However, it was also stupid policy on the banks part. Charter One and other banks are being bought out by credit card companies who are changing policies without notifying clients. Many people will be fine, but poor people and middle class who have always planned bill payment around their deposit getting in on certain days will now be compltly ed over.

How is it stupid policy? You are telling me the check was deposited and the funds weren't available for 2 days? Sounds reasonable to me. Checks do need to clear you know, they aren't cash. If you needed the money available ASAP and you know the check will clear...there may be loopholes...with Huntington - if you deposit a check at the ATM the first 400$ is cleared and available that very second....

I call false on the changing of policy without notifying clients. Banking is one of the most heavily regulated industries and you better believe no bank is going to risk that. It is more likely that the notification was discarded and unread. Charter One was bought by Citizens in late 2004 and the new policy was effective March 18, 2005. They send you a nice little booklet each year AFAIK regarding the current regulations.

As far as this being anti poor and middle class...bullshit. I'm a poor college student and I manage to pay bills just fine. Automatic bill pay ISNT FOR THE POOR. If you are living paycheck to paycheck, like me, you SHOULDNT do that. You should only do that if you have sufficient funds to pay regardless of what else happens during that month. You should pay your bills by hand, I do all mine online, when you KNOW the money is there. I repeat AUTOBILLPAY isnt for those living paycheck to paycheck. Also, there are phone lines for nearly every bank 24/7 to cancel a scheduled billpay.

Also, what some people have had a hard time coping with is the shortened clearing time with personal checks due to check 21...IE: you used to be able to mail a bill and you knew it wouldn't clear until delivery time + a few days. This may be more what you are referring to with those planning bill payments, as those checks now clear in a day or two. This is called float. The float on checks has shortened. That is a good thing. Adjust to it and move on. You can't complain that the check you deposit at the bank takes too long to clear, yet want the check you mail for your bills to take longer.

I know I sound like an ass, but you came out firing down charter one and really you (or whoever) need to take the responsibility. That isn't to say you can't find a better bank. Like I said, Huntington deals with overdrafts a lot better than the way you describe but still, if you overdraw it is your fault...no one elses.

My GF had overdrafts last year and she was all up in arms blaming everybody and their mother...and I was just as straight up with her. I said: you have online banking, you need to know how much $$ you have before you try to spend it. That said, her situation was kind of like the one you describe: she had one overdraft and the fee they charged triggered another, and so on. I don't really agree with that compounding of fees and penalties. I talked to the bank and told them that I wanted at least the fees triggered by the initial overdraft taken off and they ended up taking them all off for her. Now she watches more carefully.

So, I agree that if Charter wouldn't let you slide this once then screw them and find a better bank. But if this isn't the first overdraft (I believe Huntingtons (unwritten) policy is to forgive one overdraft situation every year or two) then hey...you need to learn. In the end, it is your fault.
 
It is stupid and the banks fault. If policies change you should notify your clients. For as long as my family has been with this bank we deposit a paycheck and the same day it is in the bank, if for some reason it isnt and there was a charge they held off a day on the charge.

Now without any warning they change it to it taking 2 days. They are purposly doing this to catch people off guard and charge them.

If you want big corporations running things in a horrible way good for you. But personaly I would rather my bank be friendly, helpfull, and make policies to protect me.
 
I bank with Republic Bank and haven't had any problems with them. Although, I don't know about any of their overdraft fees as I've always been a good boy. Republic was a good choice for me when I traveled a lot between metro-Detroit and the Michigan's UP (with branches always within 5 miles of me). They also have a presence in Ohio, but I don't know how extensive.

If a credit union accomodates your lifestyle, they're probably your best bet as they're typically not profit driven. If Republic ever pisses me off, I'll move to a credit union in a heartbeat.

For savings accounts, I go with ING Direct, an internet only bank. Though you can get better rates with other banks. Check out a recent post on
slickdeals for a break down of the best savings account rates. Other than their rate (which is still way better than B&M banks), I have no problem recommending ING.
 
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