thetruelokre
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[If this doesn't belong here, please lemme know and delete this]
I ordered Fallout: New Vegas from the site on 1/21 for their weekly deal price of 19 bucks, a great price but it never arrived. After emailing the site on 2/21 and giving them a full month i was told; "we'll start an investigation, email us back in three weeks if it doesn't show up".
Cut to three weeks later, still no New Vegas. I email them back and i get; "we don't know what happened, it isn't here and it isn't there. We can send out another copy if you want or you can have store credit"
At this point I was fine with everything, when i responded asking if they would be including tracking information so that the replacement shipment wouldn't be lost i was told; "if you want a tracking number, it'll be $2.50"
Am i wrong to expect that when I have had to wait two months for an order that the two dollars and fifty cents should be waived for a quality customer service experience?
Anyone else have similar issues with play-asia lately? I've been ordering from them for years and this is the first time that i've ever had an order "lost"
I ordered Fallout: New Vegas from the site on 1/21 for their weekly deal price of 19 bucks, a great price but it never arrived. After emailing the site on 2/21 and giving them a full month i was told; "we'll start an investigation, email us back in three weeks if it doesn't show up".
Cut to three weeks later, still no New Vegas. I email them back and i get; "we don't know what happened, it isn't here and it isn't there. We can send out another copy if you want or you can have store credit"
At this point I was fine with everything, when i responded asking if they would be including tracking information so that the replacement shipment wouldn't be lost i was told; "if you want a tracking number, it'll be $2.50"
Am i wrong to expect that when I have had to wait two months for an order that the two dollars and fifty cents should be waived for a quality customer service experience?
Anyone else have similar issues with play-asia lately? I've been ordering from them for years and this is the first time that i've ever had an order "lost"