I went there the day before launch and they were on the shelf for $10 (only 10 ) as per the sunday ad (min 10 per store). they wouldnt sell me the game and faceplate and let me get the game the next day
so I went to anther store the next day in NJ (where i was working at). they SUCKED. they didnt even have the game unpacked from the boxed yet at 10:30 AM! they were unaware of the deal at the cust svc counter, yet they have ALL the 360 games behind the counter there as I guess NJ is a crime theft area.
The girl was chatting on the phone with a friend and the other person helping me was too new to know what to do. I said let me pay for the game and pick it up when you unbox it. they didnt have the sku so they couldnt figure out how to do it.
She said I was looking upset. I went off and said that she (the more senior rep) seemed to not give a SH*T and I was purchasing a $60 game (not some discount $5 game)! she then started to try and work with me... jeesh sorry to make you do your job!
oh well, they called to the other store who had the game on the shelf but no faceplates left! I said see ... so I left my name and cell on a paper and had them tape it to a faceplate and call me when they finally unpacked the game. I would get it before the store closed!
end of long story, they called 1 hr later and said they had my game and wanted to know when I would get it. I said when do you close, then said I would be in before then
I like the new faceplate, it is gloss coated and surprisingly good quality. I thought the same when I saw pelican (cheap), but its a nice change from WHITE stock face of the system. the only thing is the two WHITE dots on the right side above the USB plugs which are like two holes in the guys face