I've always hated the customer reviews on the EBgames.com site. I would say that a good 80% of the reviews are incoherent ramblings and idiotic statements that help no one with their buying decision. Also, I thought that they (EB) actually GO OVER what is submitted for the site. Obviously, they don't, as there are quite a few posts with swearing and irrelevant statements.
I also dislike the way people are allowed to have comments posted on games that are far from their relase date (like a month or two), and the posts mainly consist of "this is going to rule!".
So, never really take the customer reviews to heart, unless the review is actually relevant and useful in describing and analyzing the game. I rarely ever use the customer reviews as "good advice", and I'm sure a lot of other people feel that way.