Hmm... seems like not many people cared about this deal after all, but I just got my RB2 today and it was obviously repackaged and only after de-wrapping nearly every piece of plastic did I realize that the actual game was missing.
So I call Circuit City and the East Indian native, while being very nice and offering to ship me a new set with free 2day air shipping, still decided I would be best served by him charging me for the set again and sending me a prepaid postage label so that I would be refunded when they process that return.
Now, I let it go so I could get what I wanted as soon as possible, but I realize that most people in my position would be quite pissed having to pay for something twice just to get it right once. Also, I just realized that the $12 I was saving from BCB is probably gonna be all messed up via this process... I hate dealing with customer service ><
Edit: Called them back after setting up the replacement order and realizing that I was not going to get the BCB for the second order and I got a man who said he was an Assistant manager and that no managers above him were currently in. He stated that they have no ability do deal with the Bing cash back and I was all set to place a new order myself when I found out that the BCB had decreased to 10%. Since the guy offered me no incentive to place a new order and did not really care at all that I have basically been screwed over, I cancelled everything and will be returning the RB2 set to get all my money back. Sucks, I was kinda excited to have RB in the house again.
Edit 2: Man, is EA's rockband support awesome, they are actually sending me the game disc so I'm going to keep my order as is through Circuit city and hope I still get my BCB but then still probably never deal with them again. The only sad thing is that I have to wait approx. 2 weeks for the game disc to arrive. I can't really complain too much when they so quickly rectified my problem on the phone though.
