Do you think customer service should cover customers not knowing how to use shit, or just the products breaking, legitimite hardware issues? This stems from two problems i've been having recently:
A. My internet connection has been going on and off, only at night, which is odd, so I call customer service and they offer three options, Connection problems, E-mail, and installation help. There is no button entering thing, you need to say what you want, and it doesn't register when I say connection problems!! My question, why do they offer the other two? Is it there responsibility to show people how to use
ing e-mail? And installation involves 3 cords being plugged in, unless you use a router!
Note: No, I was not mumbling, I had someone else try to say "Connection Problems" and they couldn't get it either, the system was faulty"
B. I bring my computer, which has a fried power supply that I diagnosed from the troubleshooting on the internet (i don't have much tech. knowledge, i figured it out for this one case!) into the Apple store, through the hoards of idiotsing around with photobooth, then, although I have an appointment, must wait in line while the 'genius' (apple tech supports work at the genius bar) helps a woman who needs help be cause she has too many icons on her desktop and a guy whose iPod wasn't working becasue the hold switch was on (this problem was solved quickly, but it didn't help me, because there is a seperate iPod guy)
Note: You cannot order parts to fix it yourself! Also, you must talk to the guy at the bar, you can't just drop off, they won't trust you saying "blank is broken"
Note 2: This may be due to my inadequacy, I had breifly used it without a surge protector at a relatives house, but this was weeks before the problem arose.
So, my question is, should these people be covered under warranty? Or should the warranty and customer service cater only to legitimite hardware issues which can ONLY be fixed by those techs?
Now that I think of it, I don't know why I posted this in the vs. section, it's not exactly an important issue.
A. My internet connection has been going on and off, only at night, which is odd, so I call customer service and they offer three options, Connection problems, E-mail, and installation help. There is no button entering thing, you need to say what you want, and it doesn't register when I say connection problems!! My question, why do they offer the other two? Is it there responsibility to show people how to use
ing e-mail? And installation involves 3 cords being plugged in, unless you use a router!Note: No, I was not mumbling, I had someone else try to say "Connection Problems" and they couldn't get it either, the system was faulty"
B. I bring my computer, which has a fried power supply that I diagnosed from the troubleshooting on the internet (i don't have much tech. knowledge, i figured it out for this one case!) into the Apple store, through the hoards of idiots
ing around with photobooth, then, although I have an appointment, must wait in line while the 'genius' (apple tech supports work at the genius bar) helps a woman who needs help be cause she has too many icons on her desktop and a guy whose iPod wasn't working becasue the hold switch was on (this problem was solved quickly, but it didn't help me, because there is a seperate iPod guy) Note: You cannot order parts to fix it yourself! Also, you must talk to the guy at the bar, you can't just drop off, they won't trust you saying "blank is broken"
Note 2: This may be due to my inadequacy, I had breifly used it without a surge protector at a relatives house, but this was weeks before the problem arose.
So, my question is, should these people be covered under warranty? Or should the warranty and customer service cater only to legitimite hardware issues which can ONLY be fixed by those techs?
Now that I think of it, I don't know why I posted this in the vs. section, it's not exactly an important issue.
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