So an ebayer wants to return an item.

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So i got an ebayer that wants to return an ipod touch 3g i sold him. the item was sent on 8-23 and i did give him a 7 day return policy. but just today he said the item was at the post office waiting for him to pick up but he wants to return it. I truly think thats BS since its been 3 weeks since i sent it. so what can i do? if he files a complaint on paypal is he just gonna automatically win since hes the buyer and ebay generally favors him? i sold it for about 250 bucks but now the prices have plummeted since the 4g came out, which was why i sold it at the time that i did.
 
Was the policy 7 days from shipment? 7 days from receipt? Was there a statement in the policy covering how long something has to be held at the post office in circumstances such as this? If not, it's like you've got a problem with concentration.
 
[quote name='Chuplayer']Was the policy 7 days from shipment? 7 days from receipt? Was there a statement in the policy covering how long something has to be held at the post office in circumstances such as this? If not, it's like you've got a problem with concentration.[/QUOTE]
no, just generic 7 days. im sure its because he probably wants an ipod 4. i really don't appreciate people just returning something just because he doesn't like it. if there was a problem it would be different. just wondering which side would ebay go with. i couldn't find any article on ebay regarding this.
 
If you stated in your description no returns, or the length of time to return it, I'd like to say they'd find it in your favor, but this is ebay where the seller's a 2nd class citizen...

Did you get shipping confirmation? I found if you have that number handy, ebay will side with the seller.
 
[quote name='shosh']So i got an ebayer that wants to return an ipod touch 3g i sold him. the item was sent on 8-23 and i did give him a 7 day return policy. but just today he said the item was at the post office waiting for him to pick up but he wants to return it. I truly think thats BS since its been 3 weeks since i sent it. so what can i do? if he files a complaint on paypal is he just gonna automatically win since hes the buyer and ebay generally favors him? i sold it for about 250 bucks but now the prices have plummeted since the 4g came out, which was why i sold it at the time that i did.[/QUOTE]

don't let him return it, he could have switched etc. A idiot once bought a book and after 2 weeks wanted to return it after he read it, i was like f*** you. I got 1 bad rating from the idiot by it didn't really hurt me.
 
I've been having a blast buying off of Ebay lately, but it seems like a TERRIBLE place if you are going to sell things. Was it always so one-sided against sellers on there?
 
Can try to fight but ebay wont give a shit. Ive been outright ripped off and had my money stolen a couple times on there from buyers. Like I sold a item I stated in the title and description it was broken and good only for parts. Guy won it, filed a complaint with ebay without telling me and they took the money from my paypal account and gave it back. The guy didnt even return the item to me.

But if it were me I wouldnt refund him myself, if Im gonna get screwed on ebay its not going to be without some resistance on my end.

Im overly cautious now. I end all my auction early so no one sneaks in at the last minute and I sell to people with feedback I approve. Although its hard to tell anymore since sellers cant leave negative feedback for buyers at all.

I really fucking hate ebays policies anymore. Ive given alot of stuff to goodwill past year or so that wasnt worth the potential to get screwed on ebay with.

[quote name='kburns10']I've been having a blast buying off of Ebay lately, but it seems like a TERRIBLE place if you are going to sell things. Was it always so one-sided against sellers on there?[/QUOTE]

No. Complaints used to be handled fairly through a mediator where both parties could submit multiple comments on a private form to the mediator to give their side and sellers could leave negative feedback for buyers. It used to be somewhat fair but now sellers cant leave negatives, only positives and anytime a complaint is filed ebay almost always automatically sides with the buyer rather quickly. They dont even try to facilitate something neutral, they just flat out refund the money with no notice to the seller till after the money is gone from their account.
 
[quote name='kburns10']I've been having a blast buying off of Ebay lately, but it seems like a TERRIBLE place if you are going to sell things. Was it always so one-sided against sellers on there?[/QUOTE]

For the most part yes. Thats why I enjoy doing most of my selling on forums or through trade sites like Goozex. The bad sellers ruin it for the good ones. You have to be very specific in your listing and make sure your i's are dotted and t's crossed.
 
That's crazy! I just got my Sega Genesis from my grandma's house so I've been using Ebay to build that collection up. I'll be sure to stay away from selling any of my games on there. And to the OP, I hope you can get everything resolved! I don't see how this is your fault at all. Sounds like a buyer trying to take advantage of you. Seems like if you are a high rated seller, Ebay would want to work with you and side with you since you have the experience on your side.
 
If you stated a 7 days return policy, then he can't do jack. There goes your evidence if eBay or Paypal wants to hear your side of the story. But then again, I've never encountered this problem before. Buyers fault.
 
What does the tracking info say? I imagine most buyers would assume their 7-day return window starts when they get the item (becuase it would really suck to lose your chance to return a defective item to slow mail.) I imagine, though, that if you sent it 8-23 it's been available for pickup for 7 days. In that case: it's not defective, and it's not your fault he never picked it up, so I'd say no.

Regardless of what you do, expect him to file with Ebay, and expect to lose your money. Doesn't sound like something they'd give you much opportunity with.
 
Best solution for now on....state specifically that the buyer has (5) working days after delivery confirmation to return an item.

That way if it's delivered on Monday, they have until that next Monday to slap a FedEX/UPS label on and ship it back.

Just saying 7 days is so vague that it's crazy. I know I would argue that 7 days = 9 days because rarely can anything be done on the weekends. And that 7 days /= 7 days, meaning it might take 4 days to get to me so I only had 3 days to work with.


eBay is a place I don't even shop anymore unless I need some cheap chinese crap. No purpose to go on there! It's just craigslist with bidding now.
 
I personally always put no refunds in there somewhere. Also, take the money out of your paypal account and then unlink it from your bank account so they can't easily withdraw the funds back. I'm sure the guy is just trying to return it since the new version is coming out and prices are dropping.
 
[quote name='shosh']So do the sellers never win anymore?

And my return policy doesn't cover buyers remorse.[/QUOTE]

Sellers rarely win anymore. Like everyone's said, eBay doesn't even give you much of a chance to defend yourself, they just take your money and give it to the buyer almost immediately. They don't give a shit about sellers, which I find dumb since we're the ones who keep the site going. It's the main reason I hardly sell on the site anymore.

Anyways, just on principle I wouldn't give the guy a refund/return. If you stated in your listing that he has seven days to return the item and his post office actually received the item more than seven days ago, you should be covered. It's not your fault the guy took his sweet ass time picking up the item.
 
[quote name='sgand']At the end of all my auctions, I put "Sorry, no returns/refunds."[/QUOTE]
im a bit wary of doing that, since it might imply an item may be broken. theres too many jerkasses on ebay that sell items "untested" and say sold "as-is"

i don't want to be roped into that group.
 
Sellers don't win unless the buyer is a deadbeat AND you kept records of every conversation to use against him in the dispute's back-and-forth phase.

This entire scenario is because a new iPod was announced, both him not wanting a now-obsolete product, and you pissed that you have to potentially resell a now-obsolete product. But what is for sure is that PayPal won't give a shit about the ambitions of Steve Jobs when it comes to a dispute. You're probably going to have to take it in the ass on this one, especially if it's a new iPod and he is selling it unopened. The kid took advantage of your return policy and for the sake of your star rating (assuming you have a good one), take the loss.
 
[quote name='crunchb3rry']Sellers don't win unless the buyer is a deadbeat AND you kept records of every conversation to use against him in the dispute's back-and-forth phase.

This entire scenario is because a new iPod was announced, both him not wanting a now-obsolete product, and you pissed that you have to potentially resell a now-obsolete product. But what is for sure is that PayPal won't give a shit about the ambitions of Steve Jobs when it comes to a dispute. You're probably going to have to take it in the ass on this one, especially if it's a new iPod and he is selling it unopened. The kid took advantage of your return policy and for the sake of your star rating (assuming you have a good one), take the loss.[/QUOTE]

just tell him to f*** off. Also if the guy opens a dispute, tell ebay ur return policy, give them the tracking, all conversations (somehow trick the guy to saying something that can help u) just chat/call customer service directly, that will usually win the case if ur convincing and take ur money out of paypal.
 
Just a heads up that if you do take the money out of paypal and they decide to refund the buyer and give your account a negative balance they will send you to a collections company. It sucks.

Sorry about your luck OP.
 
Ouch that sucks.. I hate selling things over the internet but sometimes it's the only way of doing things.. I guess you just have to hope that the 7 day return had expired by the time he complained. Next time you sell something I highly recommend you did what the others said and put no returns. Sometimes being an ass is the best way to deter the asses.
 
Let this be a lesson to not accept returns in the future. You might get less bids but at least you'll have less instances of this happening.
 
Um...didn't eBay enact a rule a while back that all auctions had to have a return policy? And I even thought I read recently that you can't do "as-is" auctions anymore. Obviously, if they don't catch you, you can type whatever you want in the description, but I could have sworn that was part of their new "buyer friendly" policy now.
 
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[quote name='n8rockerasu']Um...didn't eBay enact a rule a while back that all auctions had to have a return policy? And I even thought I read recently that you can't do "as-is" auctions anymore. Obviously, if they don't catch you, you can type whatever you want in the description, but I could have sworn that was part of their new "buyer friendly" policy now.[/QUOTE]

If that's true, I'm done with ebay as a seller. There's way too much potential for abuse there. Their dick policies are going way too far. I thought in my last auction they had a box you could tick whether you accept returns.
 
I was speaking to a friend yesterday who was telling me how he would buy an item on eBay, do a little trick thing so that when he received the item it didn't count as him receiving it.. So he was able to keep the item and get a refund on paypal.. I don't know exactly how he does it so don't ask, but it really sucks that there are people out there that do this sort of thing.
 
[quote name='2DMention']If that's true, I'm done with ebay as a seller. There's way too much potential for abuse there. Their dick policies are going way too far. I thought in my last auction they had a box you could tick whether you accept returns.[/QUOTE]

Well, it looks like I was wrong about that. But for whatever reason, even though I used to have "no returns accepted" as my default setting, it somehow got changed to "7 days". And I swear I remember seeing some kind of message saying "You HAVE to offer a return policy". Maybe it was for a certain item or something...I don't know.

As for the "as-is" thing, I could have sworn this was true too because I remember getting an error message one time when putting it in a title...something about "as-is" or "untested" auctions not being allowed anymore. But if that ever happened, it sure didn't last long.
 
man this really sucks for you. You offer a 7 day return (in good faith)which i offer no returns and i got a bad feeling.
I hope you fight this stick to your guns and dont give in. The Contract states only 7 days. I feel you should WIN. But i know how Ebay is. Good luck. Hope it works out for you as you are in the right.
 
[quote name='n8rockerasu']Um...didn't eBay enact a rule a while back that all auctions had to have a return policy? And I even thought I read recently that you can't do "as-is" auctions anymore. Obviously, if they don't catch you, you can type whatever you want in the description, but I could have sworn that was part of their new "buyer friendly" policy now.[/QUOTE]

I think this is correct, except your return policy can be that there are no returns. I think ebays only policy is that when you create a listing, you have to select one of the choices. One of the choices is no returns accepted. Before the return policy could be left unspecified.

Anyway, yeah I sell stuff all the time and never accept returns.
 
It doesn't matter if you don't accept returns, i'm surprised so many people are thinking that is a shield. Buyer does a dispute and wins paypal will just give them your address and tell them to use tracking to return it. Ebay has just gotten ridiculously one sided
 
[quote name='ShockandAww']I think this is correct, except your return policy can be that there are no returns. I think ebays only policy is that when you create a listing, you have to select one of the choices. One of the choices is no returns accepted. Before the return policy could be left unspecified.[/QUOTE]

Yeah, that's probably it. You used to be able to just ignore it and that would suffice as "no returns accepted". I knew something changed about it. Just couldn't remember what it was. Thanks!
 
[quote name='coolsteel']It doesn't matter if you don't accept returns, i'm surprised so many people are thinking that is a shield. Buyer does a dispute and wins paypal will just give them your address and tell them to use tracking to return it. Ebay has just gotten ridiculously one sided[/QUOTE]

It gets even better when they return you an empty box and paypal gives them a refund.:D
 
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