So I got screwed with EB's PRP over my DS. I need advice.

Chuplayer

Chuplayer

CAGiversary!
First things first, I screwed up. I know I did. Multiple times, even. You'll find out where, and I'll point out where, too. I just want to make everybody aware that I know I screwed up, and I don't need anybody's nagging about it. I just want advice. Thanks.

So, My DS had a dead pixel. I lived with it for a year because it really wasn't that big of a deal. I had my product replacement plan (PRP), and I figured I'd get a new one next year.

SCREW-UP 1: The PRP. I know I didn't really need it and all I had to do was call Nintendo and they'd send me a new DS. Whatever. Just let it go, people.

Today was the 11 month mark on my PRP, so I took my DS and my PRP form in for a new DS. They couldn't determine the dead pixel because it wouldn't show up on the DS's dashboard screens. (Okay, so it was a stuck pixel.) I told them that it was really only visible during dark screens. They couldn't be arsed to pop in a game and have a look, but they took it back anyway. They then brought me my new DS.

SCREW-UP 2: The new DS was opened in the back room. I know this because the woman came out with the box in one hand and the system in another. It had the pinkish paper around the system inside the bag leading me to believe it was a new system, but it's entirely possible that it was simply planted there to fool me. Anyway, the main theme here is that it was opened, and I took it as new anyway. I assumed it was their company policy, which it very well may be, but regardless, I screwed up.

So, I got my "new" DS, my renewed PRP, and I left.

SCREW-UP 3: I didn't test it right there in the store before leaving. This would've helped me out BIG TIME.

SCREW-UP 4: The PRP. Again. I'm a masochist.

I get home, and I find my "new" DS is shitty. It looked clean, and it didn't have any fingerprints or dirt on it, so I figured it was new. I turned it on, and I found three big problems.

1) Upper right corner of the top screen is dim.
2) Stuck/lazy blue pixel in the middle of the top screen.
3) Stuck red pixel slightly down and to the left of the blue pixel in the top screen.

Granted, I could've only noticed the second one at home, but I definitely could've detected the other two right there in the store. Hence, screw-up 3.

So, that's where I stand. I probably got screwed with a used replacement DS rather than the new one that I should've gotten. It's worse than my old DS, and it sucks ass. So, what am I to do? I could...

1) Try taking it back there and getting them to replace it without sacrificing my PRP.
2) Try bitching to corporate
3) Try cashing in my new PRP and demanding I get a sealed new system in my second system's place.
4) Try getting Nintendo to replace this replaced system and getting my money back on the PRP while I still can.

The problems with 1 and 3 is that I really don't trust that EB anymore to give me my deservedly NEW system sealed in box. They could try disguising a used system by cleverly resealing the box. I wouldn't put it past them. 2 has its own problems, and 4 is a good idea provided Nintendo would replace the system after it was already exchanged. I don't know if they'll give me any problems about it, being a replaced system and all. That way I'm practically guaranteed to get a new system, and I'll be able to get my money back on my PRP. I'd like to do 4, but I don't know if it'll work.

So, thanks in advance, guys.
 
How about calling them and letting them know whats going on? Im willing to bet they will tell you to just bring it in and exchange it.
 
[quote name='rodeojones903']How about calling them and letting them know whats going on? Im willing to bet they will tell you to just bring it in and exchange it.[/QUOTE]

Calling who? The store I got it from? Maybe, but I really don't trust them anymore. I'd hate to get yet another crapped out system and have them raise a stink about how I'm just taking advantage of them and all that crap.
 
I'm afraid that Nintendo may not touch that DS with a 10 foot pole. I believe your receipt has to match the Serial Number of the system you send into Nintendo for warranty replacement. If this truly is a "used" system, it may be older than the Nintendo manufacturer warranty period. You may be screwed that way.

I would go back to the store. PRPs are simple. You buy new, you get new. You buy used, you get used. Even if you had a perfectly working DS and wanted to take it back for a new one after 11 months, EB has to comply. You don't have to give reasons, you don't have to "prove" anything, you just take it in, hand it over with the PRP, and get a new one. I should know, I managed 2 EBs over the course of 2.5 years.

If the store won't help, call the DM. He doesn't want to hear customer complaints and if you make your case he'll force the store to follow the correct procedure of giving you a new system. Again, I know this. A DM would rather a store fix their own goddam mistake then get him involved - but once he's involved he's going to help you and berate them.

Don't be so worried. You made a slight mistake in not taking the system back immediately - but only because you lost the ability to have it switched for "free" within the first 14 days. At this point you have to "USE" your one time PRP and would have to rebuy it if you want another year of coverage.

Other than that you're not at fault for anything.
 
dude, nintendo customer service is top-notch, give them a call, they will gladly replace yours with a new (or fully working refurb that looks new) ds... heck, they might even give you a prepaid shipping label to send the unit back to them for free, i think you just might need your receipt is all...
 
[quote name='Chuplayer']Calling who? The store I got it from? Maybe, but I really don't trust them anymore. I'd hate to get yet another crapped out system and have them raise a stink about how I'm just taking advantage of them and all that crap.[/QUOTE]


Yeah, the store. I should have been more clear. Worst thing that can happen is they say no, which I highly doubt they will as long as you are still within the return policy. If you can't get it exchanged locally, call nintendo.
 
[quote name='psiufoxx2']I'm afraid that Nintendo may not touch that DS with a 10 foot pole. I believe your receipt has to match the Serial Number of the system you send into Nintendo for warranty replacement. If this truly is a "used" system, it may be older than the Nintendo manufacturer warranty period. You may be screwed that way.[/quote]

The receipt says the replacement system is new. I believe that they gave me a used system as new, but the receipt still says new. That's the official word. My main concern with Nintendo is whether or not they'll consider the replacement system under warranty.

I would go back to the store. PRPs are simple. You buy new, you get new. You buy used, you get used. Even if you had a perfectly working DS and wanted to take it back for a new one after 11 months, EB has to comply. You don't have to give reasons, you don't have to "prove" anything, you just take it in, hand it over with the PRP, and get a new one. I should know, I managed 2 EBs over the course of 2.5 years.

If the store won't help, call the DM. He doesn't want to hear customer complaints and if you make your case he'll force the store to follow the correct procedure of giving you a new system. Again, I know this. A DM would rather a store fix their own goddam mistake then get him involved - but once he's involved he's going to help you and berate them.

Don't be so worried. You made a slight mistake in not taking the system back immediately - but only because you lost the ability to have it switched for "free" within the first 14 days. At this point you have to "USE" your one time PRP and would have to rebuy it if you want another year of coverage.

Other than that you're not at fault for anything.
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How about the whole 14 days thing? Since it wasn't sealed, the 14 days thing never really started in the first place. Still, there's no way to prove that. And calling the DM isn't a bad idea, but if the store keeps denying (and considering the shadiness of today's deal, they very well might), the DM might not keep trusting me and consider me a scammer. There are bad customers out there, you know. No manager keeps running around in the same circle with the same scammer forever. And I still doubt I'd get a new system even if I did use my PRP. I know I should, but I'd bet money on the possibility that they'll play an even more elaborate game of bait and switch the second time around.

I know I've been dealt a bad hand, but there's got to be a way to come out on top of this.
 
3 or 4. Call Nintendo customer support and tell them your situation and see what they may advise you first. Use EB as your last resort becuase they are supposed to honor their agreement and I'm sure if you create enough of a hassle they will give you your rightfully new DS.
 
Wow... that's quite a conspiracy theory, that they purposely tried to screw you and only you by giving you a used DS. I'm pretty sure they didn't, because they wouldn't want to deal with the headache that ensues when you come back and bitch them out over the DS.... why would they want to make their job worse?

If EB's PRP is anything like Best Buy's, it should be their policy to JUST give you the system. I know when I take in my PSP to Best Buy and use my PRP, they aren't going to give me a brand new system with the memory stick, cleaning cloth, etc... it will just be system for system. If you think you're going to get a new system in the box with all the accessories, dream on. Chances are they put your DS into the box and ship it back as damaged and get credit for it. Sure, maybe if you do this again, to get them to open it in front of you.

Stuck pixels happen on BRAND NEW systems... hell, my DS had three when I first got it. The dimness of the screen in the upper right could be a manufacter's error.

I say just take it back to the store, because I think you're blowing things way out of proportion.
 
I know at the store I worked at, if you bought a PRP/GPG on anything but brought it back within the 14 days you would have anyway if you hadn't bought the PRP, we didn't make you use the PRP for the exchange. I don't know if this is general company policy or just the way we did things though.
 
Also, EB will give back to you what you bring in to them. If you just brought the system in without a box, that's why you didn't get the system back brand new in the box. If you had brought them the system all boxed up with the charger and everything, then they should have just given you a new unopened one.
 
[quote name='Level Jumper']If you had brought them the system all boxed up with the charger and everything, then they should have just given you a new unopened one.[/QUOTE]

Except for the Metroid Prime demo, that's exactly what I did. And they still gave me the system only. Grrr...
 
I'm certain that the terms state that they excahnge systems at their discretion and it doesn't actually say anything about the system being new. Correct me if I'm wrong. Read over the entire agreement just to make sure.

Bottom line though, if the system is defective, it's defective. Take it back.
 
The reason they opened it up should have been so that you can't try to return it (as a scammer would) whether at EB or any other store. They should have opened it up in front of you. And if you don't want to deal with EB (aka forget about your PRP) just deal with Nintendo. As long as they scanned the system in the register when you exchanged it, the serial number gets sent to Nintendo to let them know it was just sold.
 
[quote name='WebScud']Bottom line though, if the system is defective, it's defective. Take it back.[/QUOTE]

Yeah, the more I think about it, the less I think have to worry about. Even if I do take it back to the store, I should still be able to get the new system without using my current PRP. When you get down to it, the logistics of the situation state they replaced my defective/damaged merchandise with defective/damaged merchandise. Even if there's a provision in the agreement that says that's okay, that's still got to be some sort of illegal, and that's why I doubt the "we can replace it with something defective" defense is in there in the first place.
 
[quote name='Ziv']The reason they opened it up should have been so that you can't try to return it (as a scammer would) whether at EB or any other store. They should have opened it up in front of you. And if you don't want to deal with EB (aka forget about your PRP) just deal with Nintendo. As long as they scanned the system in the register when you exchanged it, the serial number gets sent to Nintendo to let them know it was just sold.[/QUOTE]

If that last part's true, then I think I'm in the green with Nintendo. Also, I'll get a refund on my PRP before I send the system back to Nintendo, which means I still get my money back.
 
[quote name='Chuplayer']If that last part's true, then I think I'm in the green with Nintendo. Also, I'll get a refund on my PRP before I send the system back to Nintendo, which means I still get my money back.[/QUOTE]


I would just exchange it for another one at EB and keep your PRP on it. That way when the Lite comes out, you can cash in your current DS for a lite. :D
 
Mistake #1- not bringing back your first DS right away, but it's too late to fix that now. So, just fix mistake #2- not testing system in store. Go back for your exchange, bring along a game or two, and ask if you can do a quick screen check in-store since your last 2 systems had issues.

You've got your reciept, you've got your PRP, and if it's still within 14 days from your last exchange, chances are they'll remember you anyway. You shouldn't have an issue getting another system.
 
You don't need the reciept for your DS if you call Nintendo, I don't know what kind of system they have but they know when you bought your system. When I called one time they told me when I bought my Gamecube via computer and serial number I guess(nothing about a reciept ever came up) call them and that way you could find out if it truly is a new system...
 
And if it isn't a new system complain to the manager at EB's if the warranty suggest you get a new one then thats what they should've gave you other then that they are going against their own policy and that looks bad for that store...

Because you can call some Consumer Relation and get them in some sort of trouble
 
RoufussI'm pretty sure they didn't said:
the systems dont come with anything else anymore (maybe i missed the point, but its true)

[quote name='DuelLadyS']Mistake #1- not bringing back your first DS right away, but it's too late to fix that now.
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quite true, you could have fixed this problem long ago.

[quote name='rodeojones903']I really think you are making this a bigger deal than it has to be OP.[/QUOTE]

its true you are. the thing is, nintendo would have replaced the unit long ago. but you sat waiting to scam eb 11 months into your 12 month agrement. you could have fixed this long ago, but didnt. eb did their part they gave you a "new" system. which whether or not you believe is new, it probably is, because you can fix the inventory much easier that way, so it is most likely new. bottom line, i think you screwed yourself over this time. even if you do, or have, got it fixed, consider yourself lucky, eb doesnt have to do shit at this point.
 
[quote name='iheartmetal']you sat waiting to scam eb 11 months into your 12 month agrement.[/QUOTE]

I'd hardly consider legitimately using my PRP scamming.

And that "Nintendo knows the serial number" thing sounds very promising. If they're open Saturdays, I'll have to give them a call today.

Thanks, guys.
 
Why don't you ask them to bring out the box before they open and you'll open it in front of them to ensure that its working fine if you're worried about them giving you a used system? Then you would cover yourself on that part, what are they gunna tell you, no we open it in the back? Also make sure you bring a game in to test it on the spot, then you're assured a quality DS, if you feel the quality isn't what you want, you tell them that you dont want this one because of x,y, and z and they give you another one. This isn't as big of a deal as you're making it out to be, but I understand you're walking on the side of caution.
 
1. Take it back and ask for a sealed one, I would never do that to anyone, so apparently you got some asshats at your EB
 
[quote name='Chuplayer']I'd hardly consider legitimately using my PRP scamming.

[/QUOTE]
im sorry but a dead pixel is not a legitimate reason.
 
[quote name='iheartmetal']im sorry but a dead pixel is not a legitimate reason.[/QUOTE]

Why not? He bought an item, and it has a defect, the screen isnt supposed to have dead pixel, whether its one or 50.
 
[quote name='brainstorm']Why not? He bought an item, and it has a defect, the screen isnt supposed to have dead pixel, whether its one or 50.[/QUOTE]

Pixel problems are common and that's why 99.9% of every warrenty on this entire planet require at least nine dead pixels to make a claim.
 
[quote name='Ziv']The reason they opened it up should have been so that you can't try to return it (as a scammer would) whether at EB or any other store. They should have opened it up in front of you. And if you don't want to deal with EB (aka forget about your PRP) just deal with Nintendo. As long as they scanned the system in the register when you exchanged it, the serial number gets sent to Nintendo to let them know it was just sold.[/QUOTE]

Not only is the second part of this about the serial number true, but more importantly, the first part is true as well. They should by policy (common everywhere) open up an exchanged item so you don't go returning it again/somewhere else.

Why are you bothered about another DS with dead pixels?? You lived with one having a dead pixel for Freakin 11 MONTHS. :lol:

Going straight to nintendo just because you're paranoid would be silly because it doesn't utilize a PRP you paid for, nintendo won't honor that, but EB will. If you still think PRPs are a mistake for you, skip it this time around (but again, looks like if you don't procrastinate, you'll still get one for your third system.)
 
[quote name='ltaz103']Not only is the second part of this about the serial number true, but more importantly, the first part is true as well. They should by policy (common everywhere) open up an exchanged item so you don't go returning it again/somewhere else.[/quote]

Well, it's still asshattery.

Why are you bothered about another DS with dead pixels?? You lived with one having a dead pixel for Freakin 11 MONTHS. :lol:
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Actually, I didn't notice it until a month or two later. It might have simply developed, or I just didn't see it. But it was there.

Going straight to nintendo just because you're paranoid would be silly because it doesn't utilize a PRP you paid for, nintendo won't honor that, but EB will. If you still think PRPs are a mistake for you, skip it this time around (but again, looks like if you don't procrastinate, you'll still get one for your third system.)
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But going to Nintendo will practically guarantee a good system. Also, I can get my money back on my current PRP before I send it to Nintendo, so I won't lose any money.

I was unable to reach Nintendo yesterday, so I'll have to try again during the week.
 
Go back to the store with the receipt. She should have given you a receipt and you have a 14 day guarantee on the system.

In my district, it's company policy to open up all new items we give to the customer for an ESA (extended service agreement problem). We only give them the part that they give us too; if they don't bring back the box with the charger, manual, etc, we only give them the system. The reason we do this is because a lot of people would try to take the new receipt we give them and do a return to get all of their money back. Now if people would try to stop cheating us...
 
I really don't see what the big deal is here.

Take the damn thing back to the store. Your old DS worked better than the one they replaced it with... if they gave you another DS for one dead pixel, how on earth are they going to deny you an exchange on a unit with three dead pixels and a dim screen? Especially within 14 days of purchase AND having purchased a PRP?

You can go to the store tomorrow and get a new DS that you have verified to function properly, or you can call Nintendo tomorrow, package up your DS, go out of your way to the post office to send it (or wait a week for them to send you a prepaid box), and wait a week and hope the DS they send back to you doesn't have any problems itself.

Is there even a choice to be made there?
 
[quote name='AlanSaysYo']I really don't see what the big deal is here.

Take the damn thing back to the store. Your old DS worked better than the one they replaced it with... if they gave you another DS for one dead pixel, how on earth are they going to deny you an exchange on a unit with three dead pixels and a dim screen? Especially within 14 days of purchase AND having purchased a PRP?

You can go to the store tomorrow and get a new DS that you have verified to function properly, or you can call Nintendo tomorrow, package up your DS, go out of your way to the post office to send it (or wait a week for them to send you a prepaid box), and wait a week and hope the DS they send back to you doesn't have any problems itself.

Is there even a choice to be made there?[/QUOTE]

Getting a new DS from Nintendo is practically guaranteed to be a good system. Also, I'm patient. I don't care about waiting a week or two. I waited 11 months. I can wait a little longer. And so what if they send me a bad system? I'll call them and tell them they sent me a bad system and deal with it from there. I'm sure they'll handle it well. Nintendo has always been good to me.

Also, the more I play this DS, the more I think it's used. The buttons feel all wrong. They just feel used and everything. Also, it feels like they're going too deep into the system when I push them. Maybe somebody who worked there switched the backplates of two systems and got themselves a cheap DS and pawned off the new DS's serial number to a broken used DS. That may account for the bad buttons because a loose backplate may be to blame. I know it sounds like a conspiracy theory, but it's really not hard to do. Well worth whatever money you may save if your intentions are less than good. Getting the special tri-wing bit is cheap and easy, and you really don't have to be that good with electronics to make such a switch. It sounds crazy, but it really is completely feasible. I've opened enough electronics in my time, and you pick up on these things rather quickly.

No, I think I'll stick with Nintendo because they aren't shady like this EB is. Get my PRP money back and get a good system.
 
[quote name='brainstorm']Why not? He bought an item, and it has a defect, the screen isnt supposed to have dead pixel, whether its one or 50.[/QUOTE]

my point was, as webscud said, many if not most places could care less that you have 1 pixel and usually dont exchange anything because its not a defect. countless other companies would say the same thing. and also, he should have taken it back the moment he noticed the pixel, not wait until the 11th month when the prp was near the end of its use.

[quote name='Chuplayer']Getting a new DS from Nintendo is practically guaranteed to be a good system. [/QUOTE]


thats the thing. its not. dead pixels are common on any lcd device. its not like nintendo is hoarding the non dead pixel units. its just as likely that youll have to send 1 or 2 back to nintendo because of dead pixels.
 
[quote name='iheartmetal']my point was, as webscud said, many if not most places could care less that you have 1 pixel and usually dont exchange anything because its not a defect. countless other companies would say the same thing. and also, he should have taken it back the moment he noticed the pixel, not wait until the 11th month when the prp was near the end of its use.
[/quote]

So what about waiting to the 11th month? And so what about "dead pixels" being not a defect, but a feature? And so what about all those people out there with perfect DS systems?

thats the thing. its not. dead pixels are common on any lcd device. its not like nintendo is hoarding the non dead pixel units. its just as likely that youll have to send 1 or 2 back to nintendo because of dead pixels.
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I doubt it. They'll be repairing my current system. They'll give me a new top screen. What are they going to do? Replace dead pixels with dead pixels? This ain't EB we're talking about here. They'll check out the rest of the system, too That should alleviate the problems of the buttons. That'll also allow me to keep my sweet bottom screen. It's one of those hard screens and not the soft screen that I previously had, and there are no problems with it. Quicker touch response time FTW. On top of that, I'm getting a new Nintendo warranty. If that's not sweet, I don't know what is.

And even if they don't fix the buttons, I'll do it myself. I've fixed enough controllers to know how to fix that stuff.

I'm going back to EB on Wednesday and getting my money back on my PRP. Then I'm never going back to that EB again until I hear they have a big change from their current asshat ways. And I'm not saying all EBs are bad. There's another one I go to that's good, and I will keep going there.

I couldn't be more pleased with today's events. Nintendo is the greatest, hands down.
 
[quote name='rodeojones903']You are crazy man. You act like its EBs fault you got a semi-defective system from nintendo. Your theory is insane.[/QUOTE]

I know it's an elaborate scheme, but it's a real easy one if the people involved are unscrupulous. Whatever. It's over now. Only got to wait for my new system now.
 
Same thing happened to me with my PSP pretty much.

Bought a PSP. It had multiple dead/stuck pixels. I take it back the next day. The guys working there told me EVERY PSP has stuck/dead pixels and they go away. They told me to come back in 2 weeks if the problem persist.

So, I come back in two weeks with no change in my PSP pixel problems, they were still there. They reluctantly and in poor fashion rudely give me a new one. While they are at it, convince me the PRP is the greatest thing since sliced bread. They said if ANYTHING were to happen to my PSP I can bring it in and walk out with a NEW system same day. They used the example that if I dropped it, they would replace it. So, I said it is like insurance and they said yes. So, for $25 I bought it, I regret it, but I did it. I get home, this one is worse, ugh. So, I decided to wait 7 days to see if they would go away as claimed by Sony and EB. No such luck. So, back I went 7 days later and was shot down by the same EB peon who then decides to tell me that the system I brought in had no stuck pixels. I was about to give up, but decided maybe it is just my EB.

I went online, found the next closest EB (40 minutes away) and started driving. This EB said, no problem and asked how many pixels were stuck/dead and told me they would replace it if under a certain amount otherwise I was to send it to Sony. I was over the limit, but the nice lady replaced it anyway. Off I went, get home, turn the sucker on, sure enough, this one has even more stuck/dead pixels then the first 2 combined.

After that, I was so bloody sick of trying to get a decent PSP without 4+ dead/stuck pixels without being harassed by the employees that I just kept this one. I have the PRP and hope I can use it sometime before it expires at an EB. I have put in many hours on my PSP and none of the pixels have woken up as they say. Still has a few dead/stuck pixels (some reds, a green or two, and some blue). We shall see the outcome later this summer, but I might just keep it as I am doing the FreePSP thing and my PSP has 1.5 firmware.
 
How long is EB's PRP good for? If it's only for a year, then what's the point if Nintendo's warranty is the same? Other than the fact that it's more convenient to return/exchange of course.
 
[quote name='encendido5']How long is EB's PRP good for? If it's only for a year, then what's the point if Nintendo's warranty is the same? Other than the fact that it's more convenient to return/exchange of course.[/QUOTE]

Nintendo's is 1 year, as is the standard 1 year DS EB PRP warranty. Except the EB employees claim the warranty covers the system even if you drive over it with an 18 wheeler, although the actual warranty pamphlet says it doesn't cover that sort of damage.

To the PSP guy, if you want to stick it to EB, open up the system and pull out a resistor or something. That'll stop it from working, but the outside will look fine. That should be a good way to mask the whole dead pixel problem, and it'll look like the system just up and stopped working which should be good enough for the PRP to cover. Of course, you'll probably just get another dead pixeled PSP.

BTW, how long is the warranty for PSP systems? If it's 1 year like the DS and other Nintendo systems, then there's really not much of a point of getting it.
 
This is how extened warrenties work:

Nintendo, Sony, and Microsoft systems all come with a one year limited warrenty. What that means is that they give you 90 days parts and larbor coverage and the remaining nine months have parts coverage.

When you buy an extended warrenty it picks up up on day 91 to give you an additional year of part and labor coverage. So in the end you get 15 months of parts an labor coverage.
 
[quote name='Chuplayer']Nintendo's is 1 year, as is the standard 1 year DS EB PRP warranty. Except the EB employees claim the warranty covers the system even if you drive over it with an 18 wheeler, although the actual warranty pamphlet says it doesn't cover that sort of damage.

To the PSP guy, if you want to stick it to EB, open up the system and pull out a resistor or something. That'll stop it from working, but the outside will look fine. That should be a good way to mask the whole dead pixel problem, and it'll look like the system just up and stopped working which should be good enough for the PRP to cover. Of course, you'll probably just get another dead pixeled PSP.

BTW, how long is the warranty for PSP systems? If it's 1 year like the DS and other Nintendo systems, then there's really not much of a point of getting it.[/QUOTE]

It is 1 year. However, I was tempted, and caved in as I mentioned to the PRP plan because I knew Sony does not have the same service Nintendo does.

PRP is NOT an extended warranty.

It over laps with the existing warranty and lasts 1 year. So for example, right now I have 2 warranties on my PSP. Sony and EB. I caved into the EB one because I knew if there was something wrong I would really have a reason to bitch and get a completely NEW factory sealed fresh system, hopefully with all the kinks worked out (over a year after launch one would hope). Sony on the other hand would give me a refurbished system and there was no guarantee and also it is much easier to get a replacement by contacting a manager/district manger then it is trying to contact a higher up on the phone with customer service (at Sony).
 
[quote name='WebScud']
Nintendo, Sony, and Microsoft systems all come with a one year limited warrenty. What that means is that they give you 90 days parts and larbor coverage and the remaining nine months have parts coverage.[/QUOTE]

HOLD IT!! :)

I bought my DS on August 5th and sent it in for repairs on January 17th. That's a good 5 and a half months and I didn't get charged for labor and they even sent me a return label. So I'm pretty sure Nintendo has a full warranty for a year.
 
[quote name='encendido5']HOLD IT!! :)

I bought my DS on August 5th and sent it in for repairs on January 17th. That's a good 5 and a half months and I didn't get charged for labor and they even sent me a return label. So I'm pretty sure Nintendo has a full warranty for a year.[/QUOTE]

http://www.nintendo.com/consumer/manuals/warrantytext_eng.jsp

HARDWARE WARRANTY
Nintendo of America Inc. ("Nintendo") warrants to the original purchaser that the hardware product shall be free from defects in material and workmanship for twelve (12) months from the date of purchase. If a defect covered by this warranty occurs during this warranty period, Nintendo or a NINTENDO AUTHORIZED REPAIR CENTER will repair the defective hardware product or component, free of charge. The original purchaser is entitled to this warranty only if the date of purchase is registered at point of sale or the consumer can demonstrate, to Nintendo's satisfaction, that the product was purchased within the last 12 months.
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You are correct. My apologies. I just assumed Nintendo was that way since 99.9% of all electronics are. 0:) I should have known better. It is Nintendo.
 
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