About a week ago I sold my iPod nano on eBay. It is a 4th generation model that is a year old. I've used it less than an hour each day until the day I sold it and it never gave me problems. I even restored it to factory settings and fully charged the iPod before sending it.
I sold it on the 11th and she received it on the 16th and left me positive feedback. Today she messaged me asking if I had the original receipt because the unit has apparently died. I asked her to give more details in case I could assist her (like resetting it by holding the Menu and Center buttons).
She said it worked fine for a day but on the 2nd day when the battery got low, it died. She said it won't sync or charge and when she took it to the Apple Store, they said it was defective and needs to be replaced. She ended her email with "thanks anyhow," which basically implies that she doesn't expect me to do anything more on my part.
I consider myself a pretty honest guy. If I were in her shoes, I'd be furious that I dropped $100 on an iPod that died the next day and I'd want my money back. She has been a member since 2000 and has perfect feedback. I checked her latest feedback and it looks like she purchased an iPod 4th generation case from another eBay seller (presumably to use with my iPod).
I'm not quite sure how to proceed. Obviously the easiest option is to ignore her and move on but that isn't really appealing. I thought about refunding her 50% but the cynic in me would think that she made the story up to get some money back (since it worked perfectly before I sold it). Another option is for her to send the unit back and I'd refund her everything minus the cost of shipping. But there is no way of knowing if she is the one that broke it.
We both left feedback and sellers can't leave negative feedback anymore so she can't be scared of retaliation feedback. But it is odd that she is so nonchalant about eating $100. She has 150+ feedback as a seller so it is possible that she is being "reasonable" since she knows buyers can be a pain in the butt. What do I do? What would you do?
I sold it on the 11th and she received it on the 16th and left me positive feedback. Today she messaged me asking if I had the original receipt because the unit has apparently died. I asked her to give more details in case I could assist her (like resetting it by holding the Menu and Center buttons).
She said it worked fine for a day but on the 2nd day when the battery got low, it died. She said it won't sync or charge and when she took it to the Apple Store, they said it was defective and needs to be replaced. She ended her email with "thanks anyhow," which basically implies that she doesn't expect me to do anything more on my part.
I consider myself a pretty honest guy. If I were in her shoes, I'd be furious that I dropped $100 on an iPod that died the next day and I'd want my money back. She has been a member since 2000 and has perfect feedback. I checked her latest feedback and it looks like she purchased an iPod 4th generation case from another eBay seller (presumably to use with my iPod).
I'm not quite sure how to proceed. Obviously the easiest option is to ignore her and move on but that isn't really appealing. I thought about refunding her 50% but the cynic in me would think that she made the story up to get some money back (since it worked perfectly before I sold it). Another option is for her to send the unit back and I'd refund her everything minus the cost of shipping. But there is no way of knowing if she is the one that broke it.
We both left feedback and sellers can't leave negative feedback anymore so she can't be scared of retaliation feedback. But it is odd that she is so nonchalant about eating $100. She has 150+ feedback as a seller so it is possible that she is being "reasonable" since she knows buyers can be a pain in the butt. What do I do? What would you do?
