[quote name='thecoryjihad']I sell on both Amazon and eBay and eBay hasn't been pro seller in years. I am still baffled that they took away the seller's ability to give a buyer negative feedback. I can get slammed all day long(not that I have, I'm very proud of my 100% positive on both sites thus far), but I can't give anything negative back? That's ridiculous. I had to change my policies and disclaimers because mine used to state that all customers shipped at their own risk and can purchase insurance if they want to protect their items. One person didn't purchase insurance and the Postal Service decided to play the World Cup with the package and of course, it broke. They threatened me with negative feedback if I didn't refund every penny. I contacted eBay about this and they said that it's up to the buyer if they want to leave negative feedback or not. So I refunded the money and lost out on my money. eBay's customer service for sellers is bullshit.
I haven't experience anything bad on Amazon yet, but I've only been selling there for three months, so I imagine it's bound to happen.[/QUOTE]
It's going to happen, sorry to break it to you. I've received two negatives this year, thus far. In years prior, I never even had a neutral until this year.
One was from a woman who ordered a disc-only item, clearly stated as Acceptable and noted as disc only, "as a gift," and was not happy when she received it, blasting me for shipping it without being complete. I tried contacting her about the problem and she just seems to be one of those permanently piss-off people. She didn't even want her money back...
The other was from a guy that placed an order and requested it be cancelled 20 minutes later. I cancelled the order when I got home a few hours later, never even printing out the order slip. Two days later he negs me stating, and I quote:
I asked for my order to be canceled shortly after ordering. I received an automated reply that my request would be processed in 48 hrs. I never heard from them again except to learn thatthe package had been delivered by Yahoo. Annoying
I emailed the customer twice and never received a response. Amazon said that since it doesn't violate their small list feedback no-no's, they won't delete it, despite it being clear that the order was cancelled per the customers request.
Sadly, it's the way things go on there. You are going to get the crazies, as well as the assholes. It's the price you pay for dealing with the general public.