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Hello,
Rocco from Gamerthor here.
You are getting this email because you were recently refunded for your purchase at our store.
A deal for several games appeared on our store because of a human price error. The cost of acquiring the games' keys from the publisher had not changed for us but the price error made several games priced excessively low for the end-user.
First of all, the refund should take up to a few working days to settle. The payment provider mentions 2-10 business days, but from our experience it's usually within a few.
Secondly, I would like to apologise for the time you may have wasted trying to get the deal from our website. Since we are a very new store and a small business, we did not prepare for the influx of users that we received, which made our website very hard to access.
We chose to return your money to your account since the key has not been displayed, and we were able to return it to the publisher.
Again, I am terribly sorry if you've wasted a considerable amount of your time getting this deal yesterday.
In case you decide to give us another go, I'm happy to provide you with a 15% discount code (JANUARY5) here, in case you find a game you like in the future on our store.
Then again, it's safe to say that the website should be in a better state if you'll be ordering from us again; unless we have another price error, in which case we'd probably be forced to just go under and close the website, honestly.
As we take pride in our positive customer service feedback, I am terribly sorry for such a terrible experience."