[quote name='thehoweller']They still haven't? Ridiculous. NCSoft honestly didn't used to be this bad. Yes, they've made a LOT of bad decisions (in my mind), but they always seemed Customer Service oriented.
Most of their negative changes were meant to child-enable their game.[/QUOTE]
If you've played any of NCSoft's previous titles, you would know that they don't have a robust customer support staff. Or at least that has been my experience.
When I first purchased Lineage 2 I was unlucky enough to pick up a copy some one already stole the CD key for. I couldn't return it, so it took about two weeks to get that whole ordeal sorted out. A while back they also, for some reason, decided to drop all of the passwords for either their L2 accounts or the master accounts, and I couldn't get my account back for at least a week when I was trying to resubscribe after being away for a few years.
Most of their games don't have many ingame support representatives either, I believe. Not very customer friendly when you have an issue, but their games are fun at least.