At Gamestop I was just recently sold a "supposedly new" gba game that was MISSING both the registration code and the cardboard paper insert that holds the game. It was a copy of Nintendo's Dr. Mario/Puzzle league so I knew it was supposed to have these things with it. I did not realize that the game was like this until I got home, a complaint using the reciept code was filed on tellgamestop.com and the game was returned yesterday, thankfully I did not have any trouble with the return or I may have exploded.
This is not the sole reason for this though, I was also sold an intentionally broken used game in the same transaction. It was a used copy of pinball of the dead for gba, a game I have been hunting for for some time. I plotted the location of the game using the gamestop store locator, and even went out of my way about 45-60 min to a gamestop that was not in my area to buy it. This was of course only after confirming they had the game in stock by calling them, as the store locator has problems. When I get there I purchase my stuff, they throw it in a bag and send me on my way. The store was EXTREMELY crowded to the point where you cannot even move or breathe in it, so I just took the bag and got out of there. When I get home I find the mario game with pieces missing, and I find a used copy of pinball of the dead that looked like it had been shot through with a BB gun, of course the game did not work, so it was returned as well.
However I do not APPRECIATE gamestop, a company that flaunts themselves as the largest video game retailer in the usa, intentionally selling me broken merchandise. A used game store should at least make an attempt to test each game that comes in, and if a game is in deplorable condition, they SHOULD NOT ACCEPT IT as a trade in. I know they intentionally sell customers broken games as routine too because every time I see a game get traded in, it gets a price tag stuck on it and gets plunked right onto the shelf so it can be sold immediatly. It has even been stated in gamestop's trade guide that they take games that do not work. Obviously they are taking these games that do not work and putting them right on the shelf for customers to unknowingly purchase in broken condition.
They do the same with used systems too, cept I think they test those, well they test them to see if they are working anyways, condition obviously does not matter. The employees could be much more useful if they tested and cleaned the games instead of standing around and playing games all the time. Yes I understand that its a very boring job, and I wouldn't care if they stood around and played games after the work was done, but they should at least use the time to do something constructive such as to test and clean used games so they actually work when you purchase one.
I went shopping at the local fleamarket over the weekend. You know what i saw, I saw TONS of MINT CONDITION games and systems. I am talking mint here, they were really clean, almost every booth was like that. I have seriously never seen mint condition game consoles for sale anywhere, consoles that were actually cleaned up and looked like they came right out of the most dedicated of collectors house. Also many of the vendors were cleaning games in visible view and helping customers, not standing around and playing the games. I spoke with many of the vendors stating that I was very impressed with the condition of their games, and they told me that they will not accept games for trade in that are in poor condition. The prices were extremely reasonable (most of the time even less than what gamestop charges) and all of the time the prices were less than ebay and I know my prices well, for these mint condition games as well, and there is one particular booth in this fleamarket that is beyond exceptional in condition of the product being sold and service given and they carry games for all systems, including current stuff. They gave really good trade in values too, not pennies for each game, I got 3$ for a starfox 64 game for n64, and they sell it for 5$. This has taught me to set my standard for what I purchase from Gamestop MUCH higher, because if vendors in a run-down fleamarket can handle it, why can't the largest video game retailer in the usa handle it!