[quote name='kristianator']to chrisxe:
i didn't specifically call you out as being a dick about it. i was just saying in general that it helps if you aren't one... "you" directed to anyone trying to use a raincheck. that said...
the thing you gotta realize is, you're using a process that pretty much takes some to all of the profit away from a product that target intends on selling for profit. so you can't blame them for not wanting to do it. it's a store; they sell stuff. they don't welcome you in because they wanna just give stuff away.
but on your side of things... wanting to do it and having to do it are two different things. the substitute clause is target policy, and if you want to exercise that clause, there is no writing on the slip of paper that says you can't. i can argue with a guest all i want (which i rarely do, in the best interest of keeping my job), but in the end the process is higher than the employee's word. as the electronics specialist of my target, i school all of my employees to the written word, and i've also schooled certain supervisors to the clause as well.
see, as a cheap ass gamer, i love the raincheck substitute policy. but as a member of the "target team," it's easy to recognize "shady" use of the clause (and i used quotation marks on the word shady). what a team member does in response to recognizing this is where the problem occurs. some employees are cooperative, some are big-headed.
the solution? go to the next person up. if you're talking to a team member, ask for the specialist. if you can't get the specialist or if they don't cooperate, ask for the cash supervisor. if the cash supervisor doesn't help, ask for the LOD (or leader on duty). if the LOD doesn't do anything to help you, then your target sucks, and you can call whatever 800 number, because LODs WILL get feedback from them.
but yeah, don't be a dick. smooths out the process a little more. and take heed of my advice... it'll save all of us (retail employee and customer) from more headache.
of course, if you're STILL unhappy, no one said you HAVE to come into target anyway.....[/quote]
Thank you, someone who gave knowledge without bashing me, I appreciate that. I work retail, toys r us and I understand the whole policy but im not going to let an employee LIE straight to my face and then call me a cheapass? He wanted me to come back when the raincheck expired, and the manager got a little tick at that, because that is not their policy and the manager gave me 0 problems. but yes your post was useful to me, and I will keep that in mind.
en policy and your bein a little bitch complaining about everything...dont have anything nice to say then keep your trap shut......end of story
he pciks my stuff away with such irony my friend