eulogywerd21
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This may already be common knowledge:
Unless you're just looking for an account balance, the call center employees for your financial institution don't want/try to help you... And, are payed better if they don't. In order to recieve an annual raise the number 1 determining factor is the employee's call's per hour, with a required/ideal average of no more than 1 min 30 sec per caller. Also, the entire system of processing credits and debits to an account is built around charging fees. Process debits highest to lowest in the hopes that the largest items will draw the account negative and they can charge you a fee for each and every smaller item after the initial negative. Also, some items "pending/on hold" are in that status intentionally and are applied to an account balance when it seems least beneficial to the customer.
Unless you're just looking for an account balance, the call center employees for your financial institution don't want/try to help you... And, are payed better if they don't. In order to recieve an annual raise the number 1 determining factor is the employee's call's per hour, with a required/ideal average of no more than 1 min 30 sec per caller. Also, the entire system of processing credits and debits to an account is built around charging fees. Process debits highest to lowest in the hopes that the largest items will draw the account negative and they can charge you a fee for each and every smaller item after the initial negative. Also, some items "pending/on hold" are in that status intentionally and are applied to an account balance when it seems least beneficial to the customer.