So I rented a textbook for the first time on CengageBrain.com and I'm posting this before Customer Service is open.
I had an immediate problem with my family that required my attention and totally lost track of time after my classes ended.
I had that textbook due on 5/31. I got it in on time but realized it said my book needed to be turned in 5 days before the due date to UPS. Okay, no problem. I checked the site, and it said there was a 7 grace period allowed after the due date.
Which is this:
". The rental period begins on the date of your Order and ends and ends at midnight at the end of the 60th day after the date of your Order, both dates inclusive ("Due Date"), and your return must be received by Cengage (not postmarked) on or before the Due Date (or on or before 7 days after the Due Date if you are taking advantage of the 7-day grace period).A penalty is assessed for rental returns not received in the warehouse within the due date plus 7 day grace period. "
So that gives me with 7 extra days. I tracked the shipment and it arrived 6 days before the grace period ended (6/6). I take a look at my email, they just got done processing today (6/11)and they have charged me full price for the book ($100+), and I had already paid $50+ for the rental. Now they are returning the textbook because apparently it is past due. Did I not follow the grace period correctly or something?
What can I do? Is there anyway to fight this if they refuse? Am I in the wrong here?
I had an immediate problem with my family that required my attention and totally lost track of time after my classes ended.
I had that textbook due on 5/31. I got it in on time but realized it said my book needed to be turned in 5 days before the due date to UPS. Okay, no problem. I checked the site, and it said there was a 7 grace period allowed after the due date.
Which is this:
". The rental period begins on the date of your Order and ends and ends at midnight at the end of the 60th day after the date of your Order, both dates inclusive ("Due Date"), and your return must be received by Cengage (not postmarked) on or before the Due Date (or on or before 7 days after the Due Date if you are taking advantage of the 7-day grace period).A penalty is assessed for rental returns not received in the warehouse within the due date plus 7 day grace period. "
So that gives me with 7 extra days. I tracked the shipment and it arrived 6 days before the grace period ended (6/6). I take a look at my email, they just got done processing today (6/11)and they have charged me full price for the book ($100+), and I had already paid $50+ for the rental. Now they are returning the textbook because apparently it is past due. Did I not follow the grace period correctly or something?
What can I do? Is there anyway to fight this if they refuse? Am I in the wrong here?
Last edited by a moderator:
