Thanks for F'ing me over USPS

MrSneis

MrSneis

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I sold an older sata 2.5"" HDD on eBay last month to some guy in Indiana. Typical auction, he won it for less than I wanted to sell it for but I can't do anything about that. It was shipped later that same night, USPS Automated Post Center. I shipped it first class mail in a box packaged very securely, no insurance, no tracking, etc.

A few weeks go by and apparently he doesn't have the drive. I call his post office and they don't have it, and there's "nothing" I can do according to my local one. Of course it is not "returned to sender" either.

At this point I am assuming there is nothing I can do but refund this dude his money and eat the cost + losing my drive right? The fact that I have the receipt for the shipment is worthless, and for the first time ever I wish I had Delivery Confirmation of some sort. Too bad in the past whenever I made insurance claims with USPS I got seriously fucked over, I never bought into their BS until now.
 
at least you didn't lose over $600 .... I had the USPS send a Priority Mail with tracking and confirmation (Xbox 360 Elite and more brand new) to this guy on eBay. He got the package, kept the system and claimed he never received it. The Post office said there was nothing they could do and eBay refunded him the money...what a loss that was. Or the time I shipped back a pair of my wife's $100 shoes to California for return with Priority Mail and tracking and it was LOST in their shipping facility in Los Angeles. The post office did nothing for me and wouldn't compensate me because the Priority Mail was paid by the shoe company and they wouldn't allow me to add insurance.

It really does suck man. I feel your pain :( Just recently on CAG I ordered over $200 worth of stuff from CAGs and it too got lost in the mail. I got totally screwed lately. I swear the USPS is doing something fishy lately.
 
I learned my lesson about the insurance while sending a present to my father in-law. It got broken while being mailed but we had insured it even though it had about a $25 value. To use the insurance you have to jump through so many hoops and after a while I was going through the process out of principle. Sadly I don't think we ever got the money back. We were at a step where we had to wait six weeks for a refund and I don't believe we ever received it.
 
sorry to hear that. but it doesnt look like you're getting reimbursed for that.

yes i'm also getting screwd over by USPS. They lost my $100 Target gift card, even with a tracking # and insurance they tried to refund me $15.00 + $4.60 for priority postage. Talk about BS. I'm currently appealing their refund amount. But let me tell you this, paypal is the same way. All sellers on ebay should be aware that if you don't purchase any service that has a tracking # for ALL your packages paypal will hold the funds in your account until the buyer is refunded 100%. They don't give a crap if the buyer didn't want to purchase service that provides a tracking #, you as a seller, are responsible for implementing that service in the shipping costs. fuck paypal, I'm done with them after I get my shit together with USPS.
 
you should also consider the fact that he might have the drive and still claims that he doesn't have it. you will have no proof of it since it doesn't have delivery confirmation. check his feedbacks.. theres really nothing you could do at this point but to refund the money. next time send everything with delivery confirmation, .75 will save you from future headaches like this
 
[quote name='phear3d']you should also consider the fact that he might have the drive and still claims that he doesn't have it. you will have no proof of it since it doesn't have delivery confirmation. check his feedbacks.. theres really nothing you could do at this point but to refund the money. next time send everything with delivery confirmation, .75 will save you from future headaches like this[/QUOTE]

With the changes on ebay, come May, buyers will no longer get negative feedback only positive.
 
[quote name='MrSneis']I sold an older sata 2.5"" HDD on eBay last month to some guy in Indiana. Typical auction, he won it for less than I wanted to sell it for but I can't do anything about that. It was shipped later that same night, USPS Automated Post Center. I shipped it first class mail in a box packaged very securely, no insurance, no tracking, etc.

A few weeks go by and apparently he doesn't have the drive. I call his post office and they don't have it, and there's "nothing" I can do according to my local one. Of course it is not "returned to sender" either.

At this point I am assuming there is nothing I can do but refund this dude his money and eat the cost + losing my drive right? The fact that I have the receipt for the shipment is worthless, and for the first time ever I wish I had Delivery Confirmation of some sort. Too bad in the past whenever I made insurance claims with USPS I got seriously fucked over, I never bought into their BS until now.[/quote]

You always need dc just in case some people think it is useless,but it isn't.
 
Every time I receive a package from ebay that doesn't have DC, my first fleeting thought is to file a dispute saying I never received the item. What scares me is that there are people out there that do more than just think it.
 
[quote name='thelonepig']Every time I receive a package from ebay that doesn't have DC, my first fleeting thought is to file a dispute saying I never received the item. What scares me is that there are people out there that do more than just think it.[/quote]

Your right. There was sometimes I was really broke, and didn't get dc, and hope they was honest people,but I usually almost always get dc on it.
 
Not to sound mean, but I have to agree with everyone else, you should have atleast gotten a D.C. on it, it only costs .75 cents, and only .65 for anything at or above Priority mail.

I doubt you will be able to-do anything else with it now, unless there was maybe something wrong and it got shipped to the wrong place or something, and is on a long and impossible route over there - which has happened to me before, where it ships to where it's supposed to, and then it randomly ships half way across the USA, to another state, and then finally back to it's destination for delivery.

I love the logic behind the USPS sometimes.
 
You should have gotten delivery confirmation, it's entirely for the sellers benefit. While delivery confirmation doesn't actually prove anything, it's a deterrent that makes buyers less likely to say they received a package when they did.
 
I always get DC. Of course, I use Paypal shipping, and it's included on anything shipped Priority. When using 1st class, it's only like $.18.
 
DC is the biggest scam ever. The USPS should be able to provide the information for free if they scanned them all. The thing is, they don't. I've received several packages from CAGs that never got into the system. I've also received a couple bad emails from CAGs that the DC said the game was delivered. Only problem was that it was delievered to a neighbor with a similar number in the address. You're basically paying up to 75 cents for nothing.

I never go with DC. Let's say that the post office loses the package with DC. The buyer still gets his money back and now you're stuck dealing with government pukes for the next couple weeks and you still might not ever see your money.

I guess I figure I'm more likely to be screwed over by the government than a random CAG or Goozex member.
 
[quote name='depascal22']DC is the biggest scam ever. The USPS should be able to provide the information for free if they scanned them all. The thing is, they don't. I've received several packages from CAGs that never got into the system. I've also received a couple bad emails from CAGs that the DC said the game was delivered. Only problem was that it was delievered to a neighbor with a similar number in the address. You're basically paying up to 75 cents for nothing.

I never go with DC. Let's say that the post office loses the package with DC. The buyer still gets his money back and now you're stuck dealing with government pukes for the next couple weeks and you still might not ever see your money.

I guess I figure I'm more likely to be screwed over by the government than a random CAG or Goozex member.[/quote]

All valid concerns, but what about the guy that gets the package but decides to file a PayPal claim stating they didn't? You don't have proof and are thus out the cost of the item. As mentioned previously, shipping via PayPal makes DC only $0.18 (or free for Priority). That is well worth the anti-scam security.
 
[quote name='LegendK7ll3r']Not to sound mean, but I have to agree with everyone else, you should have atleast gotten a D.C. on it, it only costs .75 cents, and only .65 for anything at or above Priority mail.
[/quote]

Why? I just send out an item with DC and the post office still managed to lose it, so basically I've got a nice DC slip and when I go online it says item was received by my local post office and that's what it's said for the past month, extremely useful! Or they can always lose the package and claim they've delivered it, that's happened before (when sending items to family members who clearly aren't going to lie about reciept).
 
wait....NO TRACKING OR DELIVERY CONFIRMATION????

I even get tracking when I send my brother an item! It's not for his sake, it's for mine! That way you KNOW that crap got there. It prevents mishaps and messy situations. Things do get lost in the mail, and sometimes drivers deliver items to the wrong address or whatever. With tracking, you can make sure that crap got there and move on.

This is one of those situations where you just gotta eat your loss, because that was honestly foolish to do. Don't blame USPS because they did their job (as far as you know). More than likely the person does have it and probably messing around with you.

If she/he is asking for the money, then refund it. You really can't prove anything. You can have a receipt for a product and it still won't matter because it could be a package that could easily fit in a drop box, which would take away the customer's interaction with an attendent. I'm sorry, but you have to take the loss...

*My post looks mean, but I meant it in a softer tone
 
Isn't 30 days the standard wait time before you can pretty much say yep that got lost? I mean when I send something out I do occassionally check up on where they are at during transit, every so often post offices sit on stuff. Recently sent out a game via first class, took a week and a few days because the post office didn't actually do anything with it for about 4 days. Another time I sent out a game via first class using the automated machine, that was a whopping 3 week transit time. Hell I once had a priority package take two weeks to get to me, seller shipped when he said he did.

If I were you I would tell the guy to wait a bit, 2 weeks isn't really long enough .
 
I always do delivery confirmation in the US for this exact thing, I just wish you could do it internationally. I keep international receipts but after a couple of problems last year I stopped shipping stuff to any foreign country except for the UK and Canada, and with a problem I'm having now with an auction, I'll probably be Canada only from now on.
 
[quote name='MSUHitman']I always do delivery confirmation in the US for this exact thing, I just wish you could do it internationally. I keep international receipts but after a couple of problems last year I stopped shipping stuff to any foreign country except for the UK and Canada, and with a problem I'm having now with an auction, I'll probably be Canada only from now on.[/QUOTE]

I took it a step further and just do not ship to anywhere outside of the US. It's just too easy for people outside to say they never received and you basically can't do anything about it.
 
I am sorry but it really sounds like you f'ed yourself over without getting delivery confirmation. Do you know how many packages USPS handles each day? How are they supposed to keep track of all the items that come in and out of their post office when there isnt some type of way to identify the package?
 
Every eBay auction I do I make sure to include DC in the delivery cost. If it's something of value, I include insurance costs as well and note it in my auction.
 
[quote name='Ryukahn']Every eBay auction I do I make sure to include DC in the delivery cost. If it's something of value, I include insurance costs as well and note it in my auction.[/quote]

Indeed, indeed, indeed.
 
the USPS are getting lazy. They may have all the features a seller can buy, but its all up to the workers delivering the mail. They could have went to the wrong address and then say they delivered it. I believe UPS or FedEx has better service, but there prices are so fucking high that I rarely use there service. I only use them for very important items like hard drives and other expensive items.

Always, and I do emphasize that, get Delivery Comfirmation for items. If you have more than 500 dollars worth of stuff, get Signature Confirmation. That way the delivery guy can't slack off that easily.
 
btw, it's not about the package getting there or not. Confirmation is PROOF that you sent it or not. Let me tell you that on eBay, there is never a time where you send a package without at least confirmation. NEVER. If you don't buy confirmation, you don't get seller protection and buyer can scam you saying "I never got it." Learn this advice.
 
[quote name='m0dem']I am sorry but it really sounds like you f'ed yourself over without getting delivery confirmation. Do you know how many packages USPS handles each day? How are they supposed to keep track of all the items that come in and out of their post office when there isnt some type of way to identify the package?[/quote]

Every piece of mail has to be scanned in. Otherwise, they wouldn't know where the hell to send the packages. Someone checks the address and stamps it with the regional distribution center for that item. That's why there's always a postmark on delivered mail. I learned the hardway that I had to send in rent checks early when I lived in Ohio. I'd send from Dayton but the mail would always go to Cincinnati and then back to Dayton to be delivered. It's illogical as hell but I'm sure some idiot in D.C. decided that it's easier to just send all mail to regional distribution centers.

Now, back to the topic. The USPS is a government beuracracy like any other and is inefficient at best. I guess when it comes to Ebay it's just better to send with Tracking for the piece of mind but when it comes to regular mail, it's a scam. I know when my relatives get my packages because they call and tell me. It's much simpler than going to a website and putting in a 16 digit number that just tells me the package is sitting in my post office.

The last straw for me was when a tracking number told me that a package was sitting in my post office for a week. I messaged the CAG and told him I was really sorry but the USPS was being slow. He messaged me back later that day to tell me he had already received the package a couple days ago but was too busy to test the game and return feedback.
 
The USPS is a government beuracracy like any other and is inefficient at best.
Click to expand...

If anything, the USPS is one of the more efficient government agencies that average joes deal with on a regular basis. They have to process millions of pieces of mail everyday and have an extremely, extremely high rate of success. Compare that to the jobs done at the DMV/MVC, unemployment agencies, and elsewhere, and we all thank our lucky stars that they the USPS does a far better job.
 
[quote name='bigdaddybruce44']If anything, the USPS is one of the more efficient government agencies that average joes deal with on a regular basis. They have to process millions of pieces of mail everyday and have an extremely, extremely high rate of success. Compare that to the jobs done at the DMV/MVC, unemployment agencies, and elsewhere, and we all thank our lucky stars that they the USPS does a far better job.[/quote]

The BMV here is remarkably efficient and easy to deal with. I can go in during the week and be the only person there. I did have to sweat out a couple weeks because my mail man delievered a $35000 check to the wrong address because he can't read very well.
 
I have yet to have a problem with USPS. I've only shipped FedEx one time, and that's only because I billed the recipient's account. I don't think DC should cost $.75 though. It may not seem like much, but ship 10 packages a week, and that's $7.50 a week, $30 a month. Also, I do think they need to do a better job of actually scanning the DC code. It only takes a second, quit being lazy, mail people.
 
Well guys, I've shipped USPS hundreds of times over the years, I average about 2 packages a week. This is the first time a package has failed to get to its destination, 99% of the time I never purchase DC because as others have stated, insurance, DC, etc, it's a peace of mind but at the end of the day USPS WILL fuck you over, you won't get your money back, "they can't help you" etc.

I've learned my lesson....sort of. I will have to give this dude his refund back but I'm def. not happy about it.
 
Being a Seller on eBay is the worst... eBay provides way too much slack to buyers... Delivery Confirmation means crap to eBay/PayPal/USPS. Insurance is the ONLY sure way you will get compensated if package is lost. Insurance SOMETIMES helps if there is fraud involved [Buyer says did not receive and in fact he/she did or if someone else like a neighbor signs for it and just keeps it]. eBay/PayPal will not compensate sellers if package is lost by USPS (without insurance) or if package is involved in fraud (even though it says theres "Seller Protection"). The only way eBay / PayPal will compensate the seller is if the seller files a complaint with the buyers LOCAL Police Department and THEY find there is fraud (which is highly unlikely in MOST cases because PDs don't really investigate mail frauds unless theres alot of complaints). So your screwed either way if people are dishonest...
 
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