Thanks for nothing, Microsoft...

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[quote name='Mookyjooky']I'm so fucking tired of hearing about this.

OP, shut the fuck up... it happens. No need to create the 300th thread about it because its the new thing. My GFs Wii broke right after getting it, and it took nintendo just as long to fix it, as it took MS to fix my 360. And you didnt see me creating a thread over it. I'm sure the Nintendo fanboys like Spade22 and Ahmed would probably say it was my fault it was broken.

Nintendo fanboys, I'm just starting to like the nintendo again, and you fags make me wonder why I even play video games in the first place. Yes, we get it, Nintendo products are more solid, they're also marketed to children. Please shut the hell up. Who cares? Get off of Reggie's cock and stop trying to have an identity, before the DS and the Wii was announced, no one even gave a shit about nintendo anymore. Most of the industry was secretly guessing who was going to buy them out. Just shut up already.

Everyday, this place becomes less and less like CAG, and more and more like Gamefaqs. I stay here for the cool conversation and the deals, and there hasnt been a damn good deal in over a year, and the people are just getting younger and more retarded.[/quote]

With all due respect, and without resorting to name-calling, this is a very real problem man. Just becuase you don't want to hear about it isn't going to make it go away. Until Microsoft steps up, it's just going to stay like this.

By the way, I gave a shit before Reggie came... although at the point they said graphics didn't matter I began worrying.
 
For you people that say "its the OP's fault for sending in his HD" What are you thinking? That's like sending your car in to the dealer to get worked on and getting it back with no seats.... and having them say, "You shouldn't have sent in anything that didn't need to be worked on." They obviously told him to send his harddrive with the system, otherwise he wouldn't have.

Why the hell is it so hard for MS to keep one system together while working on it? Someone is opening the box, looking through the box and taking the system out of the box and marking somewhere that the system was sent in. So get a piece of paper with a little check box that says Hard Drive, and put a check next to it. Even if they give him a refurbed system that wasn't his they can throw another harddrive in the box and say, thank you for spending $400+ on our system, plus buying our warranty, here is all your stuff back.

I would want MS to check my harddrive for problems while they had all my other stuff in there. Gamestop and EB games won't even sell Hard Drives with their used systems. I asked them why they never sold used prem-360's and the guy said they have nothing but problems with the files on the hard-drives, so they just take them off and sell them as cores. At first I thought, Ya right you just want to sell the Hard Drives seperatly, but then I thought, if someone wanted a Used Xbox they would want the premium... (Thats probably why I see the same Used 360 cores in the case at gamestop every time i go in there.) So obviously the Hard Drives should be checked with the system.

They already said that the first launch consoles were screwed up and are fixing them for free, I find it hard to believe based on all these posts we get all the time that they have fixed the problems. I really wish they would own up and just take care of these problems faster so people wouldn't hesitate to buy the system. This is the first system that I made myself buy the warranty for, and had I not got the system from Microcenter for 200 bucks there is no way I would have got one until they fixed these problems.

To everyone that's had problems with your 360's I get your frustration and I hope you get your systems fixed. Good Luck.
 
[quote name='hx214']For you people that say "its the OP's fault for sending in his HD" What are you thinking? That's like sending your car in to the dealer to get worked on and getting it back with no seats.... and having them say, "You shouldn't have sent in anything that didn't needed to be worked on." They obviously told him to send his harddrive with the system, otherwise he wouldn't have. Why the hell is it so hard for MS to keep one system together while working on it? Someone is opening the box, looking through the box and taking the system out of the box and marking somewhere that the system was sent in. So get a piece of paper with a little check box that says Hard Drive, and put a check next to it. Even if they give him a refurbed system that wasn't his they can throw another harddrive in the box and say, thank you for spending $400+ on our system, plus buying our warranty, here is all your stuff back. I would want MS to check my harddrive for problems while they had all my other stuff in there. Gamestop and EB games won't even sell Hard Drives with their used systems. I asked them why they never sold used prem-360's and the guy said they have nothing but problems with the files on the hard-drives, so they just take them off and sell them as cores. At first I thought, Ya right you just want to sell the Hard Drives seperatly, but then I thought, if someone wanted a Used Xbox they would want the premium... (Thats probably why I see the same Used 360 cores in the case at gamestop every time i go in there.) So obviously the Hard Drives should be checked with the system.[/QUOTE]

:drool:

First off, you're analogy doesn't make any sense and second you get a refurb back not the same console you send in.
 
[quote name='Mookyjooky']I'm so fucking tired of hearing about this.

OP, shut the fuck up... it happens. No need to create the 300th thread about it because its the new thing. My GFs Wii broke right after getting it, and it took nintendo just as long to fix it, as it took MS to fix my 360. And you didnt see me creating a thread over it. I'm sure the Nintendo fanboys like Spade22 and Ahmed would probably say it was my fault it was broken.

Nintendo fanboys, I'm just starting to like the nintendo again, and you fags make me wonder why I even play video games in the first place. Yes, we get it, Nintendo products are more solid, they're also marketed to children. Please shut the hell up. Who cares? Get off of Reggie's cock and stop trying to have an identity, before the DS and the Wii was announced, no one even gave a shit about nintendo anymore. Most of the industry was secretly guessing who was going to buy them out. Just shut up already.

Everyday, this place becomes less and less like CAG, and more and more like Gamefaqs. I stay here for the cool conversation and the deals, and there hasnt been a damn good deal in over a year, and the people are just getting younger and more retarded.[/QUOTE]

I want to agree, but you're perpetrating precisely what you're complaining about.

As for the deals, they are there, but just not on the front page. Instead we get all the inconsequential nonsense and meaningless tripe on the front page, while good deals ($25 FFXII at TRU?) are relegated to the backstage area of the VG deals forums. It's not a lack of deals, but a poor change in design, IMO.
 
:drool:

First off, you're analogy doesn't make any sense
Click to expand...
and second you get a refurb back not the same console you send in.

Ok so does, "Thats like sending your car in to the garage and not getting your CD player back?" (A cd player is an "add on") Someone is physically removing the hard drive from that system.... Just like someone would be physically removing a cd player from a dash board

and second you get a refurb back not the same console you send in.
Click to expand...

That exactly what I said....

Even if they give him a refurbed system that wasn't his they can throw another harddrive in the box
Click to expand...

So it's hard for someone to mark on a sheet of paper, or in their computer system that there was a hard drive included when he sent it in, and give him another one when they send it back?

Come on Sporadic, they are just doing stuff half assed
 
[quote name='hx214']Ok so does, "Thats like sending your car in to the garage and not getting your CD player back?" (A cd player is an "add on") Someone is physically removing the hard drive from that system.... Just like someone would be physically removing a cd player from a dash board[/QUOTE]

Again it doesn't make any sense.

It would if there were only two types of cars (fancy/plain) and the only difference was a thing you could easily take off and if instead of the mechanic fixing it, he just gave you a different one he fixed earlier.

[quote name='hx214']That exactly what I said....

So it's hard for someone to mark on a sheet of paper, or in their computer system that there was a hard drive included when he sent it in, and give him another one when they send it back?

Come on Sporadic, they are just doing stuff half assed[/QUOTE]

:?:

I don't think we are on the same page here.

I doubt they even look at the console before they send a refurb back.
 
[quote name='mykevermin']
As for the deals, they are there, but just not on the front page. Instead we get all the inconsequential nonsense and meaningless tripe on the front page, while good deals ($25 FFXII at TRU?) are relegated to the backstage area of the VG deals forums. It's not a lack of deals, but a poor change in design, IMO.[/QUOTE]

A thousand times agreed.
 
[quote name='hx214']and second you get a refurb back not the same console you send in.

Ok so does, "Thats like sending your car in to the garage and not getting your CD player back?" (A cd player is an "add on") Someone is physically removing the hard drive from that system.... Just like someone would be physically removing a cd player from a dash board



That exactly what I said....



So it's hard for someone to mark on a sheet of paper, or in their computer system that there was a hard drive included when he sent it in, and give him another one when they send it back?

Come on Sporadic, they are just doing stuff half assed[/QUOTE]

Here's your problem.

You keep assuming that somebody is physically looking at his console before sending out a refurb.

Now I don't work at MS, but I'd imagine it goes something like this.

1) Person calls MS due to their console breaking
2) MS tells them to mail it in
3) MS recieves console
4) MS sents out a refurb
5) MS sents broken console to repair shop (or wherever they fix them)

Rinse-wash-repeat steps 1-5
 
[quote name='Sporadic']Here's your problem.

You keep assuming that somebody is physically looking at his console before sending out a refurb.

Now I don't work at MS, but I'd imagine it goes something like this.

1) Person calls MS due to their console breaking
2) MS tells them to mail it in
3) MS recieves console
4) MS sents out a refurb
5) MS sents broken console to repair shop (or wherever they fix them)

Rinse-wash-repeat steps 1-5[/QUOTE]

You could have a scenario like Nintendo, where there's no connection or communication between shipping and receiving (which is why they tell you to take out carts, stylus, and GBA cover before mailing in a DSL, just like MS does with the HDD). Nintendo gets my DSL, puts it in a pile, and then three days later they mail me another one. There's no guarantee that they looked at/repaired my system. It's more likely, in fact, that it didn't get so much as a second thought. The delay between them getting it and sending you a new one is probably a combination of checking the box to make sure I didn't mail them a box of rocks, hoping they'd send my a DSL in return, as well as typical organizational delays (I like to call that "being at fucking work").

When I got my "new" DSL, and it had more dead pixels before, I called back up rather angry; long story short, the CSR told me how the repair centers run (which is described above). It sounds like the companies both use the initial phone call ("My xbox broke, WAAAH!!!") to make the diagnosis of a defective system, and determine what kind of warranty coverage you are under (so they know if they're eating the cost or you are). Shit doesn't matter when it gets to the repair center, and in the end, while I wish they'd help you get back your items, it is YOUR fault, and not theirs, that it's over there to begin with. There are consequences in life for failing to pay attention; let this be a lesson that you remember for a long time.
 
[quote name='Sporadic']Here's your problem.

You keep assuming that somebody is physically looking at his console before sending out a refurb.

Now I don't work at MS, but I'd imagine it goes something like this.

1) Person calls MS due to their console breaking
2) MS tells them to mail it in
3) MS recieves console
4) MS sents out a refurb
5) MS sents broken console to repair shop (or wherever they fix them)

Rinse-wash-repeat steps 1-5[/quote]
Except the refurb is probably just as shoddy as the original console.

The PS2 I sent in to Sony, it was the exact same one I got back except that they had replaced the laser that had crapped out.

[quote name='Sporadic']:drool:

First off, you're analogy doesn't make any sense and second you get a refurb back not the same console you send in.[/quote]

Second his analogy makes a ton of sense.
 
I have to disagree with most of the posters here. When I just went through my own 8-day process of getting a repair order placed, multiple CSRs told me to send in my HD. I didn't want to, I tested the HD on a different system and knew the problem wasn't related to the HD, but they told me that if I didn't include the HD, my broken 360 would be returned to me once it was received. MS's CS really does kinda suck. No ways around that.
 
[quote name='killswitch64']This thread wouldn't even exist if MS could make a reliable product. End of Story[/QUOTE]

Most of us here have had our 360's a very long time without a problem. End of story.

But only people with problems post whiney-ass threads like this one, which makes people like you think they are the majority. End of story.
 
[quote name='thrustbucket']Most of us here have had our 360's a very long time without a problem. End of story.

But only people with problems post whiney-ass threads like this one, which makes people like you think they are the majority. End of story.[/QUOTE]

Same here. Had mine since launch and have played Gears of War, Dead Rising and many other games that supposedly cause the 360 to fail (knock on wood).

Sucks for the people that have multiple defective systems though. However, since I heard about all the problems I did purchase the MS warranty for $70?

My friend who used to own a mom and pop game shop said the PS2 failure rate was much worse back in the day, but I never knew about it. Maybe because gaming blogs and forums have become all the rage now?
 
[quote name='OGHowie']
My friend who used to own a mom and pop game shop said the PS2 failure rate was much worse back in the day, but I never knew about it. Maybe because gaming blogs and forums have become all the rage now?[/QUOTE]

I firmly believe that to be the case. My launch ps2 has less chance of reading a game disk than it snowing in san diego.

When I worked at a game studio, We had around 25 PS2's for testing. Every single one of them had DRE problems. Every single one. And I'm not exagurating.

You hit the nail on the head, only in the past couple years have forums and blogs become all the rage, and only now do we hear mass bitching when something fails.
 
[quote name='mykevermin']I want to agree, but you're perpetrating precisely what you're complaining about.[/quote]

Yeah, I think its just blind rage. I see these threads, and ahmed running from thread to thread with this "your stupid cause you bought 360 garbage" crap and it's just pissed me off.

If you dont like your 360, then give it to someone who can deal with the issue at hand without making a thread about it. The End.

To get these systems out to the masses, quality control tends to suffer a bit. All systems have these problems. I had an issue with my Wii, (kept spitting discs out on the floor) but I really liked it and got in touch with Nintendo to fix it. Simple as that. Keep in mind that there is a 100 people who complain, but usually only 2 who praise. Its like that in everything. We take technology for granted, and we think everything should always work perfectly.

Ahmed, I dont know how old you are, but when computers first came out, people has a zillion issues with them, it didnt mean people quit buying them... its always going to be a growing process and you have to take that into concideration. To get the new toys, you have to deal with "new" issues.

You also have to realize for the sake of the company, that for every good user of the 360, there is probably 5 people who put their 360s on top of their warm and toasty TIVO, in a cabinet, and closed the glass door until it was 150 degrees in there at all time. Companies deal with this shit constantly.

If you hate the way they treat you, vote with your dollars, but dont be an asshole and try to ruin it for everyone else by badmouthing it. Just give your fair warning and leave it at that.
 
When there are a shitload of people in the world, you have to create a shitload of product. Assembly line is the most efficient way to make millions of a product. Within those millions of products, some may have disc bay, infared, graphics chip, processor chip, any you-name-it problem. It's not because the manufacturers are doing bad things to it so it won't last long. That's absurd - it's like saying food processors are spraying our vegetables with chemicals to make them spoil faster so that we have to go to the grocers more often. Get that conspiracy theory out of here!

The truth is, assembly line production is efficient to make millions, but sucks quality wise compared to handcrafted (Toyota/Honda/Dodge versus BMW/Mercedes/Rolls-Royce). Hence, WARRANTY. Name an electronic/appliance/car company and/or retailer that doesn't offer warranty - NONE. They all do for the reason that they know things that come off the assembly line may have problems that are not detected through the testing process.

Nobody ever complains of hammers breaking down because there are only two parts. THe wooden (or plastic) handle and the steel head. In our day and age, where there are chips, processors, capacitators, nodes, diodes, shit, I don't even know what those things are, it would be strange if nothing went wrong.
 
[quote name='Mookyjooky']Yeah, I think its just blind rage. I see these threads, and ahmed running from thread to thread with this "your stupid cause you bought 360 garbage" crap and it's just pissed me off.

If you dont like your 360, then give it to someone who can deal with the issue at hand without making a thread about it. The End.

To get these systems out to the masses, quality control tends to suffer a bit. All systems have these problems. I had an issue with my Wii, (kept spitting discs out on the floor) but I really liked it and got in touch with Nintendo to fix it. Simple as that. Keep in mind that there is a 100 people who complain, but usually only 2 who praise. Its like that in everything. We take technology for granted, and we think everything should always work perfectly.

Ahmed, I dont know how old you are, but when computers first came out, people has a zillion issues with them, it didnt mean people quit buying them... its always going to be a growing process and you have to take that into concideration. To get the new toys, you have to deal with "new" issues.

You also have to realize for the sake of the company, that for every good user of the 360, there is probably 5 people who put their 360s on top of their warm and toasty TIVO, in a cabinet, and closed the glass door until it was 150 degrees in there at all time. Companies deal with this shit constantly.

If you hate the way they treat you, vote with your dollars, but dont be an asshole and try to ruin it for everyone else by badmouthing it. Just give your fair warning and leave it at that.[/quote]
Oh I know. I used to run stuff off DOS and the hell it would give me trying to start up the Doom shareware back in the day. I believe I had my first computer back in 1992 using Windows for Workground 3.11 and goddamn that was awful. Trust me, I'm old enough to remember how things were.

In addition, I've never called anyone stupid for buying a 360. I question why they put up with this and I got agitated when people here started picking on the OP for something he had no control over. I'm not the only one who has pointed this out. People would rather hear no news than bad news and to me that's just the truest example of fanboy ignorance and as I've said, it's pathetic. If that makes you angry or annoyed, too bad. It sucks to be you.

From the way news popping up consistently and how shitty the customer service is at Microsoft, it's a definite issue that NEEDS to be discussed and not just brushed under the carpet because Microsoft's shoddy hardware is good enough for you. I've dealt with both Sony (DRE) and Nintendo (faulty touch screen) customer service departments and both have offered me the respect that I deserve as far as I'm concerned and fixed my consoles for free. Sony even did it for free (and yes, it was after they got sued) after the warranty period was over.

And you're right. For $400, I do expect my console to run perfectly. Maybe others don't and as I've said before, that's because people have seemed to have adopted a policy of lowered expectations. Well, much to your dismay, I'm not going to roll over. You can make all the excuses, be it that it's a "new" toy - the system has been out for over a year; it's not so new anymore - to rationalizing that all the people having problems somehow did something wrong just so you can feel better about your purchase, but as you know, these same kind of arguments were made back when Sony got sued for their DRE issues and it's nothing new to me. In the end, Microsoft needs to step up and create a permanent way of resolving these issues, without insulting their customers, and until that day comes, there will be continuing threads and posts like this which you'll just have to deal with.
 
dont listen to all these fools. Microsoft is fucking retarded. They have been producing this console for over a year now. The rate that these systems break is disgusting. I'am on my 3rd console now. I'am afraid to play over an hour at a time. I wouldn't be suprised if the fucking machine exploded and I was killed by its
shrapnel. If the rep told you to send in the HD, then I prolly would have aswell. What really boggles the mind is that the repair center are filled with idiots. When they repair your system, they have to enter your ref #. I'am pretty sure they document what was wrong with the system, they should include if the system was sent with a HD or game.
 
[quote name='coolieman2001']dont listen to all these fools. Microsoft is fucking retarded. They have been producing this console for over a year now. The rate that these systems break is disgusting. I'am on my 3rd console now. I'am afraid to play over an hour at a time. I wouldn't be suprised if the fucking machine exploded and I was killed by its
shrapnel. If the rep told you to send in the HD, then I prolly would have aswell. What really boggles the mind is that the repair center are filled with idiots. When they repair your system, they have to enter your ref #. I'am pretty sure they document what was wrong with the system, they should include if the system was sent with a HD or game.[/quote]

3rd console? I hope you had/have warranty.
 
[quote name='ahmedmalik']there will be continuing threads and posts like this which you'll just have to deal with.[/quote]

Because I'm Microsoft. Makes sense. Why go to the source, when you can bitch about problems for something you dont even have on a message board to just be annoying. Cool, got it. Moving on.
 
I wonder if the OP got the same Indian guy I did, when I was calling to get my 360 fixed. I couldn't understand a word he said. He gave me information I didn't need (like the address of the repair center) and didn't ask for information he should have (like my email). I just called back and got a guy who could speak good English, and I got everything straightened out. I just recommend if you get a bad rep (or think you did), definitely call back and get someone else.
 
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