Tried to get in on that Best Buy deal where you get The Bourne Collection + $7.50 in movie cash for $10 if you pay with a Mastercard this evening and it turned into quite a fiasco.
They had copies of the set but none of them had anything on the package indicating movie cash. So I asked a guy working there if the movie cash would be inside and he said "Yep, it'll be in there." So I went ahead and bought it.
Decided to open it in the car since I was a little doubtful that the movie cash would really be in the package. It wasn't.
Went back inside immediately to complain about it and the first girl wasn't having any of it.
BB: "Well we don't just have movie cash coupons laying around. You can grab another one, return this, and open that one."
Me: "But what if that one doesn't have movie cash?"
BB: *shrugs* "You'll have to contact the manufacturer since they were supposed to put the movie cash in the packages."
Me: "I'm not happy with that at all."
BB: *more shrugs*
Me: "Why don't you refund $7.50 since there was no movie cash."
BB: "I can't do that, I could ask my manager..."
Me: "Let's do that."
So a few minutes later the manager shows up
BB: "We have 80 in stock, blah blah"
Me: "I only bought this because an employee told me there was the movie cash. If he had said you were sold out of the ones with movie cash I would have put it back on the shelf and left."
BB: "Let me go back and check." (Not exactly sure what she means but figured she was going to see if they had any with movie cash left in the back.)
So a few more minutes later another manager came over
BB: "We only had a limited number with movie cash and they've all been sold."
Me: Told the deal about only buying it because the BB guy said the movie cash was inside it again.
BB: "We can do a return on it, but we don't have the movie cash unfortunately. [Finally an acceptable solution IMO.]
ME: "Sounds good."
Basically I was a PITA until they caved. The front line customer service girl was just awful, but the final guy was good.
I wonder if anyone read all this? :lol:
On another note this set is one of those deals where they get cute with the packaging and end up producing something that is way more fragile than a standard DVD case, more of a hassle to get to the DVDs, and won't look right on a DVD rack. Quite a feat. (Up there with the Simpson's head sets.)