The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Got 5 of the 9 Blus I ordered with the 30% deal. Muppets, Drive, National Treasure, and the Eagle are all like new and complete (but no slipcover for muppets) though the cases for 4 of them are the latch snap ones which is annoying. The 5th Blu (pirates of the carribean) is in a normal blu case except the outer plastic is missing with the cover just taped on lol. Lame, but again the discs are like new so overall happy with them so far.
 
[quote name='vantheman']If I ordered on Saturday when should I expect delievery as some have already received their orders?[/QUOTE]

They'll email you when it ships. It varies depending how far away you live from the store that is shipping to you.
 
[quote name='Blank Earth']FYI for anyone who collects figures...several of the Final Fantasy XIII Play Arts Kai figures dropped to $20 each. I picked up Vanille, Hope, and Snow for about $60 after coupon. Considering a lot of the Play Arts figures go for $60 each, it's a pretty nice deal.[/QUOTE]
Thanks for pointing this out!
 
[quote name='kodave']They'll email you when it ships. It varies depending how far away you live from the store that is shipping to you.[/QUOTE]
Thanks i already got the e-mail that it shipped and the closet store to me is about 200 miles away so it should come in a couple days.
 
[quote name='Blank Earth']FYI for anyone who collects figures...several of the Final Fantasy XIII Play Arts Kai figures dropped to $20 each. I picked up Vanille, Hope, and Snow for about $60 after coupon. Considering a lot of the Play Arts figures go for $60 each, it's a pretty nice deal.[/QUOTE]

Thanks for the heads up as well! Got the Halo Reach Noble 6 figure for $25.
 
[quote name='Blank Earth']FYI for anyone who collects figures...several of the Final Fantasy XIII Play Arts Kai figures dropped to $20 each. I picked up Vanille, Hope, and Snow for about $60 after coupon. Considering a lot of the Play Arts figures go for $60 each, it's a pretty nice deal.[/QUOTE]

I got that Vanille figure during a 30% off sale, it's really nice. I probably would have bought Hope and Snow, if I remembered before giving my code away. I'm pretty sure that Fang was $20 when I bought Vanille, but I'm hoping they drop the price on Lightning too.

Has anyone bought any statues from here? I got a few, and every single one was an opened display model. Wondering if that's all they send out.
 
[quote name='sayu']I got that Vanille figure during a 30% off sale, it's really nice. I probably would have bought Hope and Snow, if I remembered before giving my code away. I'm pretty sure that Fang was $20 when I bought Vanille, but I'm hoping they drop the price on Lightning too.[/QUOTE]
Nice. I'll be watching for Lightning too. She and Serah are the only ones I'll need to complete my XIII set, since I've already got Fang and Sazh. They're all really nice figures and look great on my shelf.
 
i know there seems to be more people offering codes than using them.. But if someone wants mine PM and I'll send it to you

Edit: Gave it away
 
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I got the Darkness I ordered during the 30% off sale. Immaculate condition for a used game. Nice score for a game that has become semi hard to find and almost impossible to find for 13 bucks.
 
[quote name='bfauble83']I got one of the games I ordered today, it looks like it was chewed on by something & my XBOX wont' even recognize it as a disc. I sent an email hoping to receive a replacement. How do they generally handle something like this? All previous games I have ordered from them have worked fine.[/QUOTE]


Hastings agreed that if I re-buy the game that they will reimburse me the difference between the original price that I paid & the price of the game today, but I can't seem to order. I have tried two different credit cards and get the below message, however there are not errors highlighted in red.

Please review errors highlighted below in red.

Your Payment method has issues. The order you are trying to place did not go through.

Anyone else experience this? I've been back and forth with customer service, but it looks like for whatever reason, i just can't buy things on their site anymore.

Edit, spoke to customer service on the phone and apparently their system is set up so that I can't order from a Maryland computer because my credit card billing address is West Virginia. I have never heard of anything like that & actually tried to order from home once and that didn't work either. Oh well, I guess I can no longer order from Hastings for some reason.
 
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I got my first item from the 30% off sale, and first ever order from gohastings...A practically brand new copy of Alan Wake complete with unredeemed DLC code. So far, so good.
 
Yeah I know right aheineken I still have Bayonetta and Op Flashpoint on the way. The item I'm most leery about is The Departed on Blu-Ray first time I've ordered a used movie from them.
 
Actually ended up using my code. They have Enslaved 360 new on sale for $5, which was perfect to get to $40 after finally getting my 18" Terminator Endoskeleton :)
 
[quote name='bfauble83']Edit, spoke to customer service on the phone and apparently their system is set up so that I can't order from a Maryland computer because my credit card billing address is West Virginia. I have never heard of anything like that & actually tried to order from home once and that didn't work either. Oh well, I guess I can no longer order from Hastings for some reason.[/QUOTE]

That's an absurd thing. Post on their Facebook wall and call them out on that BS reason you can't order. Also tell them that you've already gone back and forth with CS and you're not going to call the general CS line again. Two Hastings employees who hold positions higher than "call center employee" have taken to responding to all of the complaints on their Facebook wall - Brian Cooper and Vicki Maloney. Hell, ask for one of their direct lines. That's about the only way to solve your problem at this time.
 
[quote name='kodave']That's an absurd thing. Post on their Facebook wall and call them out on that BS reason you can't order. Also tell them that you've already gone back and forth with CS and you're not going to call the general CS line again. Two Hastings employees who hold positions higher than "call center employee" have taken to responding to all of the complaints on their Facebook wall - Brian Cooper and Vicki Maloney. Hell, ask for one of their direct lines. That's about the only way to solve your problem at this time.[/QUOTE]

Thanks, I'll give it a shot.
 
[quote name='sayu']I got that Vanille figure during a 30% off sale, it's really nice. I probably would have bought Hope and Snow, if I remembered before giving my code away. I'm pretty sure that Fang was $20 when I bought Vanille, but I'm hoping they drop the price on Lightning too.

Has anyone bought any statues from here? I got a few, and every single one was an opened display model. Wondering if that's all they send out.[/QUOTE]

Anyone else can confirm that they only send opened display model for statues?
I will cancel my order if that is the case
 
I got my Gears 3 CE and was shocked to find an brand new copy. Then I looked closer and it was missing the medal (or whatever). Then I looked closer and saw that it a seal sticker... which was kinda weird because the item was shrinkwrapped. Then I realized that the shrinkwrap was the fake kind. After inspecting it closer, it's pretty clear that this was a re-sealed used CE (and who knows what else is missing).

Is this what they're doing with their CEs now?
 
[quote name='Vinny']I got my Gears 3 CE and was shocked to find an brand new copy. Then I looked closer and it was missing the medal (or whatever). Then I looked closer and saw that it a seal sticker... which was kinda weird because the item was shrinkwrapped. Then I realized that the shrinkwrap was the fake kind. After inspecting it closer, it's pretty clear that this was a re-sealed used CE (and who knows what else is missing).

Is this what they're doing with their CEs now?[/QUOTE]


I don't know what you mean by is this what they are doing. Hastings routinely re-seals items, CDs, DVDs, Games, etc. So you get something that you may think is "new" but is used with a Hastings seal/wrapper. Just what they do, nothing shady about it and they are not trying to pass anything off as new. They probably did it to the CE because they didn't want anyone in store stealing any items from the non-sealed box.
 
Got everything I ordered from them, but the day after ordering my card was used on other websites. Not sure if anyone else has this problem
 
so i got my games cases were beat up n some sharpied on i got birth by sleep for psp and inside was dissidia has anyone delt with go hastings before on how they would fix this for me? would they send me a correct copy or make me ship this one back cause i dont wanna pay for shipping it wasnt my fault
 
[quote name='rufusjenkins']Got everything I ordered from them, but the day after ordering my card was used on other websites. Not sure if anyone else has this problem[/QUOTE]

I've only heard this from one other person who I complained about the same thing on this thread, you sure that wasn't you?

[quote name='traxstar']so i got my games cases were beat up n some sharpied on i got birth by sleep for psp and inside was dissidia has anyone delt with go hastings before on how they would fix this for me? would they send me a correct copy or make me ship this one back cause i dont wanna pay for shipping it wasnt my fault[/QUOTE]

They usually pay for return shipping by sending you a label and then refund you. I don't know if they do exchanges, but their customer service is usually hassle free for routine things.
 
[quote name='rufusjenkins']Yeah it wasn't me. My bank caught it, and denied the fraudulant charges, but had to cancel the card.[/QUOTE]

Hmmm, well that makes two people who have reported this. I don't know what to say. I've used GoHastings.com for years now with multiple cards and never had any sort of issue with my information being stolen. Honestly, I am usually inclined to think it is the person at fault and not GoHastings. Did you double check everything? Were you on a secure connection when you ordered? Did you click any sort of ads on any of the pages or sign up to anything unknowingly? Is your computer virus free? I don't know, it's just hard to pin point exactly who or where your info was stolen online. You can email customer service and see if they have anything to say.
 
I am not sure where the info was taken either. I would order from them again, just wanted to know if anyone else had the issue. Everything I ordered came in great condition and shipped very fast.
 
[quote name='Vinny']I got my Gears 3 CE and was shocked to find an brand new copy. Then I looked closer and it was missing the medal (or whatever). Then I looked closer and saw that it a seal sticker... which was kinda weird because the item was shrinkwrapped. Then I realized that the shrinkwrap was the fake kind. After inspecting it closer, it's pretty clear that this was a re-sealed used CE (and who knows what else is missing).

Is this what they're doing with their CEs now?[/QUOTE]

....Well it was about that time that i looked closer and i realized that it wasn't Gears 3 CE. It was the Loch Ness Monster. I was like "Hey what are you doing here?" He said "I need about 3 Fiddy!"
 
[quote name='rufusjenkins']I am not sure where the info was taken either. I would order from them again, just wanted to know if anyone else had the issue. Everything I ordered came in great condition and shipped very fast.[/QUOTE]

yeah, it's tough to figure it out sometimes, but I would side with it not being hastings just because so many of us order during the sales and I've only heard of this happening twice now.
 
[quote name='CheapLikeAFox']I don't know what you mean by is this what they are doing. Hastings routinely re-seals items, CDs, DVDs, Games, etc. So you get something that you may think is "new" but is used with a Hastings seal/wrapper. Just what they do, nothing shady about it and they are not trying to pass anything off as new. They probably did it to the CE because they didn't want anyone in store stealing any items from the non-sealed box.[/QUOTE]

I never implied it was shady... it caught me by surprise is all. I've never heard of them shrinkwrapping used stuff though. I've purchased well over 50 items over the past 3 years and never received anything shrinkwrapped. I bought 3 movies from them not 2 months ago and they came without any shrinkwrap (and one was legitimately new even though I bought a used copy).
 
[quote name='GHmanRON']Get back at us on how that goes.[/QUOTE]

Brian Cooper was able to fix it very quickly. Thanks for the advice kodave.
 
[quote name='Vinny']I never implied it was shady... it caught me by surprise is all. I've never heard of them shrinkwrapping used stuff though. I've purchased well over 50 items over the past 3 years and never received anything shrinkwrapped. I bought 3 movies from them not 2 months ago and they came without any shrinkwrap (and one was legitimately new even though I bought a used copy).[/QUOTE]

Ah, sorry for the misinterpretation then. From my experience, most of the movies and games I get online tend NOT to be shrinkwrapped, but the CDs are 50/50 for me. I get a ton of CDs that literally look brand new sealed, but then I realize they are re-sealed. Some of them are resealed with plastic that says "Used" on it, but not all of them are. Now, in store, most if not all games and dvds I buy are re-sealed in some form. So I think maybe the difference is an item that actually makes it to the store shelf gets re-sealed? Or maybe a lot of the stores take the seal off before shipping?
 
[quote name='bfauble83']Brian Cooper was able to fix it very quickly. Thanks for the advice kodave.[/QUOTE]

Good to hear. I'm just sorry it's come down to customers having to complain on a Facebook page to get an issue fixed. That's not how CS should work.
 
Facebook Fan Exclusive Offer! Now through 11:59pm CST on Thursday 4/26 get 33% Off Qualifying Used Video Games on goHastings.com with promo code: 33OFF. Click the link below to shop qualifying titles! (excludes game hardware, accessories, and previously viewed games)
Click to expand...

My Uncharted 3 and Killzone 3 from the 30% deal just came in the mail today. I'll be getting Resistance 3 during this deal.
 
[quote name='Donut2922']Thanks.

I don't FB how long is it good for?[/QUOTE]


The 26th. Excludes accessories, previously viewed, yada-yada.
 
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