The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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kodave

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Upvote 0 Downvote
[quote name='TheNeck']What is the gohastings CS rep's username here on the forum? I think my account got flagged as well, just right now. Thanks[/QUOTE]

Its right in the first post with all of the other Hastings contact info, along with all of these questions that people keep asking about item condition is located in the FAQ.


Watson580 sounds like a good employee though since he bothers to check the barcodes against the order invoices. If only all Hastings employees were so good, my return rate might be lower.


Also, I got 4 games in the mail today. In one case, the disc was loose and I was afraid it was going to be scratched to shit. It had a hard scratch across it, but it buffed out with a microfiber cloth. Another game had a a FILTHY box with literally brown dirt inside by the artwork, but luckily I had a spare case and the artwork wasn't affected, so I swapped it out and I'll clean up the dirty case with soap and water. All the games were complete. A near success for Hastings this time around.
 
[quote name='kodave']Its right in the first post with all of the other Hastings contact info, along with all of these questions that people keep asking about item condition is located in the FAQ.


Watson580 sounds like a good employee though since he bothers to check the barcodes against the order invoices. If only all Hastings employees were so good, my return rate might be lower.


Also, I got 4 games in the mail today. In one case, the disc was loose and I was afraid it was going to be scratched to shit. It had a hard scratch across it, but it buffed out with a microfiber cloth. Another game had a a FILTHY box with literally brown dirt inside by the artwork, but luckily I had a spare case and the artwork wasn't affected, so I swapped it out and I'll clean up the dirty case with soap and water. All the games were complete. A near success for Hastings this time around.[/QUOTE]

Hmm I didn't know microfiber cloths buffed out scratches. I need to invest in one of these. Thanks! :)
 
[quote name='Donut2922']Hmm I didn't know microfiber cloths buffed out scratches. I need to invest in one of these. Thanks! :)[/QUOTE]

I may have misspoke. It looked like a scratch and I assumed it was a scratch because the disc was loose in the case, but when I took the cloth to it (because the whole disc needed a wipe down), it eventually went away after rubbing over it a handful of times. So I guess I'm not really sure what it was. I don't think you can normally buff out scratches with just a microfiber cloth, unless you're using said cloth and one of those disc repair filler liquids.

But you should still have a microfiber cloth to clean off disc based media, along with other things.
 
[quote name='SeanTM22']Ill admit that I ordered LEGO Harry Potter 1-4 and got the Collectors Edition version which was cool[/QUOTE]

I remember once I ordered MW2 regular and they sent me the hardened version with the steelbook and artbook.
 
Are they ever going to restock Fallout New Vegas Ultimate Edition or what? I've been waiting forever that! Oh and got The Darkness 2(PS3 & code was used :( darn), Heavy Rain Directors Cut, LA Noire Complete Edition(Xbox) in the mail today and they were in like new condition except LA Noire didn't came with a case slide! Still waiting on Killzone 3, Demon's Soul, and my playstation navigation controller!
 
[quote name='jl_rival']Are they ever going to restock Fallout New Vegas Ultimate Edition or what? I've been waiting forever that! Oh and got The Darkness 2(PS3 & code was used :( darn), Heavy Rain Directors Cut, LA Noire Complete Edition(Xbox) in the mail today and they were in like new condition except LA Noire didn't came with a case slide! Still waiting on Killzone 3, Demon's Soul, and my playstation navigation controller![/QUOTE]

You realize their used inventory comes primarily from trade ins, right? They'll restock Fallout New Vegas Ultimate Edition as soon as someone trades it in to them. Otherwise they have new copies for you to purchase!
 
[quote name='Drclaw411']either it doesnt work for previously viewed or its not working in general[/QUOTE]

It says right in the first post that its not valid on PV games.

[quote name='DesertLeo']Yup, code still isn't working for me at all. Weird.

and no, it's not because of the "18 and older" box, I'm trying to get Mario Party 9[/QUOTE]

I tried it and it doesn't seem to be working for Mario Party 9 either. Could be a glitch, could be intentional. No way to really know.

[quote name='myjester2112']I like how the prices increase during these sales, because of "supply and demand". Although there are generally good deals.[/QUOTE]

Yeah, that's how supply and demand works. People buy more games during sales, so Hastings may feel like raising prices as stock becomes more scarce. But pricing is also based on a lot of things other than supply and demand. If the market rate on the internet shot up overnight, then their price will too. It works in reverse - several games on my wishlist really dipped in price during the sale, and it seems to be because of Amazon Marketplace Sellers undercutting Hastings' listings, so the Hastings algorithm reacts.
 
debating on if I want to bite on Guilty Gear 2 Overture and Samurai Showdown Sen for XBox 360. Only $13.40 with shipping..but I've been spending a lot these last few days.
 
[quote name='FlamedLiquid']debating on if I want to bite on Guilty Gear 2 Overture and Samurai Showdown Sen for XBox 360. Only $13.40 with shipping..but I've been spending a lot these last few days.[/QUOTE]
I have Samurai Showdown Sen, don't buy it.
 
[quote name='1mbalanc3d']is the goHastings site really slow/down for anyone else at the moment?[/QUOTE]

It won't let me finish checking out, if it makes you feel better.
 
I just got my order from GoHastings from the last sale they had, which was my first order from this company in regards to used games. They sent me a few games individually but most came in a single package that came today. I have to say, I am impressed. I ordered 16 games and each and every one was 100% complete. No missing manuals, no generic game covers, no stickers pasted all over the case, and the game discs were generally in great condition. A few had a couple marks. All in all I was 100% content with the order.

Unfortunately, I also received my latest B2G1 Gamestop order yesterday and as usual, it was an utter joke. Of the 6 games I ordered, only 1 had the original cover, only 2 had manuals, and only 1 came in an original green xbox game case, the rest were black generic cases. And of course, all of them had old price stickers pasted all over them. The difference in quality, in regards to used games from Gamestop and used games from companies like Best Buy, GoHastings, and Gamefly, is nothing short of stunning. At this point, I honestly don't understand why people would ever buy used from Gamestop ever again. I am taking all 6 games back and that will be my final order with them. I have gone down this road way too many times in the past and I have given Gamestop WAY too many chances to turn their sh*t around. The people running that company are utterly clueless.

Its just nice to see there are some viable options for used games, that is if you want a complete game and not just a game disc.
 
[quote name='kodave']



I tried it and it doesn't seem to be working for Mario Party 9 either. Could be a glitch, could be intentional. No way to really know.



[/QUOTE]


Interesting. Well, thanks for checking!
 
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I got some of the games I ordered today. :ds: Digimon World: Dusk is missing the manual and has some writing on the cartridge. :ps3: Folklore and :ps2: Silent Hill 2 came complete. :ps2: Silent Hill 3 came complete with the soundtrack.
 
[quote name='exaznkid']looks like they bumped up a few prices last time i checked[/QUOTE]

And probably lowered some on other titles you aren't even looking at.

Its just the way Hastings works. Think of it like Amazon Marketplace (where they also sell) and prices change CONSTANTLY. Only Hastings is a bit more stable in price than the average Amazon Marketplace seller.
 
GoHastings sent me a PS3 Naruto Generations when I ordered the Xbox360 one. Called them and they said they can only offer a refund, but now the 360 is OOS :(
 
[quote name='Righteous Nixon']I just got my order from GoHastings from the last sale they had, which was my first order from this company in regards to used games. They sent me a few games individually but most came in a single package that came today. I have to say, I am impressed. I ordered 16 games and each and every one was 100% complete. No missing manuals, no generic game covers, no stickers pasted all over the case, and the game discs were generally in great condition. A few had a couple marks. All in all I was 100% content with the order.

Unfortunately, I also received my latest B2G1 Gamestop order yesterday and as usual, it was an utter joke. Of the 6 games I ordered, only 1 had the original cover, only 2 had manuals, and only 1 came in an original green xbox game case, the rest were black generic cases. And of course, all of them had old price stickers pasted all over them. The difference in quality, in regards to used games from Gamestop and used games from companies like Best Buy, GoHastings, and Gamefly, is nothing short of stunning. At this point, I honestly don't understand why people would ever buy used from Gamestop ever again. I am taking all 6 games back and that will be my final order with them. I have gone down this road way too many times in the past and I have given Gamestop WAY too many chances to turn their sh*t around. The people running that company are utterly clueless.

Its just nice to see there are some viable options for used games, that is if you want a complete game and not just a game disc.[/QUOTE]

I agree. I order my first game from gohastings and I was pleased. A few weeks back, I ordered The Darkness for the 360 from Gamestop, as I could not find it used anywhere in my area. I open the package and its DUKES OF HAZARD for the PS2! I email them and complain. Then I decide to take the game to my local store, I explain the situation and they gave me a full refund (w/ shipping) and I gave them the PS2 game. A few days later, Gamestop emails me, says sorry, will will send you The Darkness. I'm thinking cool, because I got my refund and used that to order the game from gohastings, which was $5 cheaper. So for $10, 2 copies! I receive the game from gamestop, in a generic black, broken case, no manual. I will never order from them again. My extra copy (disc only) is up on eBay!
 
[quote name='szechwang']GoHastings sent me a PS3 Naruto Generations when I ordered the Xbox360 one. Called them and they said they can only offer a refund, but now the 360 is OOS :([/QUOTE]

But I am expecting Armored Core V (360) and Witcher 2 (360) so let's see if these order doesn't get screwed up too :/
 
[quote name='Righteous Nixon']I just got my order from GoHastings from the last sale they had, which was my first order from this company in regards to used games. They sent me a few games individually but most came in a single package that came today. I have to say, I am impressed. I ordered 16 games and each and every one was 100% complete. No missing manuals, no generic game covers, no stickers pasted all over the case, and the game discs were generally in great condition. A few had a couple marks. All in all I was 100% content with the order. [/QUOTE]

Hastings doesn't take them back in trade unless they have the original artwork, ymmv on the instruction manual but that's usually required as well. The only time you'll run a risk of getting a game without an original cover is if you buy Previously Viewed (PV), which are ex-rentals.
 
I see some good deals here, but I simply cant force myself to pull the trigger due to Hastings' trademark atrocious shipping. I can't tell you how many times i've been ready to bite on a hastings deal and gone back and fourth before frustratingly and arrogantly deciding not to buy due their downright insulting shipping charges. There is NO excuse to charge over $2 per item for shipping. It's simply ridiculous.

The games I was going to buy were Nintendo first party games. Knowing that the Club Nintendo codes are likely used or not included, it's that much more of a "not worth it at all" for me.

No club nintendo codes + the worst shipping on the web = no sale.

I understand that Hastings chooses to not use warehouses, and they basically just sell their store stock from the website. But frankly, that isn't my problem. Don't charge me twice for one order (I FIRMLY believe that shipping should be free anyway). Until the day that goHastings finally stops their awful shipping policies, I will continue to refrain from making my first purchase from them.
 
Cant believe people are still bitching about what they get from gamestop.com especially when it comes to older titles. There's a reason why they no longer have that game case manual guarantee on every single title like they use to. Should be common knowledge by now. Like someone said, Hastings is probably strict in store when it comes to trade ins so that's why your most likely to get complete games when ordering from them.
 
[quote name='Drclaw411']Don't charge me twice for one order (I FIRMLY believe that shipping should be free anyway). Until the day that goHastings finally stops their awful shipping policies, I will continue to refrain from making my first purchase from them.[/QUOTE]

This is done for exactly the same reason you mentioned above - they ship from store inventory. The majority of the time, your order's not going to be in the same store. They may have Mario Kart at a store in Texas, but a used copy of Kirby is up in Wisconsin. That's why people don't get their order all at the same time and why Hastings charges per item.

Is this always the case? No. Sometimes one store will have your entire order.. But they cover their ground just in case it works out like that, because they will usually have to ship from multiple stores.
 
[quote name='Drclaw411']I see some good deals here, but I simply cant force myself to pull the trigger due to Hastings' trademark atrocious shipping. I can't tell you how many times i've been ready to bite on a hastings deal and gone back and fourth before frustratingly and arrogantly deciding not to buy due their downright insulting shipping charges. There is NO excuse to charge over $2 per item for shipping. It's simply ridiculous.

The games I was going to buy were Nintendo first party games. Knowing that the Club Nintendo codes are likely used or not included, it's that much more of a "not worth it at all" for me.

No club nintendo codes + the worst shipping on the web = no sale.

I understand that Hastings chooses to not use warehouses, and they basically just sell their store stock from the website. But frankly, that isn't my problem. Don't charge me twice for one order (I FIRMLY believe that shipping should be free anyway). Until the day that goHastings finally stops their awful shipping policies, I will continue to refrain from making my first purchase from them.[/QUOTE]


So ridiculous. How does your mind function?

Yes, GoHastings should offer free shipping (and in turn raise their prices to take into account the fact that shipping IS a cost of business) and it would make you happy because you would be getting "free" shipping.

Even amazon doesn't offer free shipping without an order minimum or a yearly charge, yet GoHastings should not charge for shipping at all.

Shipping is a cost of business. It's a cost of ordering something online to be sent to you. It will be taken into account in any profitable business. "Free Shipping" is not free, you are paying for it in the price of the items.
 
Sometimes their shipping methods need fine tuning but the way they have it set up it would probably be very hard for them to do so
 
I second that. Do not buy this game. You'll be wasting your money. This is coming from a Samurai Showdown fan.

[quote name='kouleefoh']I have Samurai Showdown Sen, don't buy it.[/QUOTE]
 
[quote name='CheapLikeAFox']So ridiculous. How does your mind function?

Yes, GoHastings should offer free shipping (and in turn raise their prices to take into account the fact that shipping IS a cost of business) and it would make you happy because you would be getting "free" shipping.

Even amazon doesn't offer free shipping without an order minimum or a yearly charge, yet GoHastings should not charge for shipping at all.

Shipping is a cost of business. It's a cost of ordering something online to be sent to you. It will be taken into account in any profitable business. "Free Shipping" is not free, you are paying for it in the price of the items.[/QUOTE]


While I do believe shipping should be free, at least built into the price (so it can be reduced during sales such as this with a certain % off), I understand that more often than not, business charge for shipping. And I do realize that more often than not, those charges are slightly more than shipping will cost the business, as it is a smart business practice to make a small amount of additional profit this way.

However: I do NOT think that shipping should be piled upon to this extent when multiple items are purchased. It's not uncommon for GameStop to send games from the same order from multiple warehouses, yet they do not pile on shipping the way goHastings does. GameFly has a ton of warehouses, as does Toys R Us, and maybe I'm wrong but I have yet to see either of them charge over $2 per item for shipping even when they have to ship from multiple locations. Hell, even eBay sellers tend to combine shipping if you buy more than one of their items. Now, ebay sellers (I assume) rarely have to ship from warehouses. But that doesn't change the fact that postal services will still charge more to ship multiple items.

I understand that most places do not offer free shipping. But I also understand that most places do not pile and pile the shipping on top of itself to the extent that Hastings does.
 
[quote name='Drclaw411']I see some good deals here, but I simply cant force myself to pull the trigger due to Hastings' trademark atrocious shipping. I can't tell you how many times i've been ready to bite on a hastings deal and gone back and fourth before frustratingly and arrogantly deciding not to buy due their downright insulting shipping charges. There is NO excuse to charge over $2 per item for shipping. It's simply ridiculous.

The games I was going to buy were Nintendo first party games. Knowing that the Club Nintendo codes are likely used or not included, it's that much more of a "not worth it at all" for me.

No club nintendo codes + the worst shipping on the web = no sale.

I understand that Hastings chooses to not use warehouses, and they basically just sell their store stock from the website. But frankly, that isn't my problem. Don't charge me twice for one order (I FIRMLY believe that shipping should be free anyway). Until the day that goHastings finally stops their awful shipping policies, I will continue to refrain from making my first purchase from them.[/QUOTE]

What don't you understand about using your brain to shop at Hastings despite their shipping prices?

Just make sure the price of the game (after whatever discounts, if any) PLUS SHIPPING is less than where ever else you were going to buy from instead, and YOU'VE GOT A DEAL! Otherwise, pass on buying it from Hastings. I and many others do it all the time. It's basically no different than if they raised every game's price by ~$2 and gave free shipping.

Every game I purchased this time around, including the cost of shipping, has been cheaper than what I've seen over the past several months on Amazon from all sorts of used sellers including Amazon Warehouse.

It's really not that hard. At all.

And you can whine about Club Nintendo codes as another excuse to not shop at Hastings, but NO WHERE guarantees valid unused Club Nintendo codes unless you buy the game new.

And their shipping price per game is $2.28. Are you seriously telling me if they charged 30 cents less, you'd be happy to shop with them? That'd be under $2 per item.

You can debate all day about how much Hastings charges, whether its stupid not to have a warehouse, etc.

But at the end of the day its about getting a deal, and everyone has figured out how to do that from Hastings but you.

So why even bother to read this thread or post in it?

Hastings has many more issues on the business end than their shipping and those issues may legitimately dissuade people from shopping with them. But the games come complete most of the time and many of us get great deals despite their shipping charges. Except you, apparently.
 
[quote name='kodave']What don't you understand about using your brain to shop at Hastings despite their shipping prices?

Just make sure the price of the game (after whatever discounts, if any) PLUS SHIPPING is less than where ever else you were going to buy from instead, and YOU'VE GOT A DEAL! Otherwise, pass on buying it from Hastings. I and many others do it all the time. It's basically no different than if they raised every game's price by ~$2 and gave free shipping.

Every game I purchased this time around, including the cost of shipping, has been cheaper than what I've seen over the past several months on Amazon from all sorts of used sellers including Amazon Warehouse.

It's really not that hard. At all.

And you can whine about Club Nintendo codes as another excuse to not shop at Hastings, but NO WHERE guarantees valid unused Club Nintendo codes unless you buy the game new.

And their shipping price per game is $2.28. Are you seriously telling me if they charged 30 cents less, you'd be happy to shop with them? That'd be under $2 per item.

You can debate all day about how much Hastings charges, whether its stupid not to have a warehouse, etc.

But at the end of the day its about getting a deal, and everyone has figured out how to do that from Hastings but you.

So why even bother to read this thread or post in it?

Hastings has many more issues on the business end than their shipping and those issues may legitimately dissuade people from shopping with them. But the games come complete most of the time and many of us get great deals despite their shipping charges. Except you, apparently.[/QUOTE]


Basically my logic is this:

Do the used products cost less than anywhere else's identical used items? Yes.
Are the games likely to come with Club Nintendo codes? No.
Is the shipping a base price or do they poop more on with each additional item? Poop more on.

Personally, I'd buy them at these prices and this shipping cost if the Club Nintendo code was included OR I'd buy them at these prices with no Club Nintendo code if the shipping wasn't drastically increased with each additional item. Neither of those scenarios is the case, so this purchase isn't right for me.

Also, yes, somewhere does guarantee the Club Nintendo codes with used products: GameFly. They ensure that everything that originally came with the game will come with the used game. As for everywhere else, I only buy used online if the original game did not come with a Club Nintendo or DLC code. Otherwise, I buy used games in-store only after checking that the code is still in the case and behind the manual, and that any scratch-off code is unused. Ebay is the only place i'll buy online when the game originally came with a one time use code, and only after the seller ensures that it is still included and unused. If they say it is unused and that turns out not to be the case, their feedback will reflect that.
 
[quote name='Drclaw411']Basically my logic is this:

Do the used products cost less than anywhere else's identical used items? Yes.
Are the games likely to come with Club Nintendo codes? No.
Is the shipping a base price or do they poop more on with each additional item? Poop more on.

Personally, I'd buy them at these prices and this shipping cost if the Club Nintendo code was included OR I'd buy them at these prices with no Club Nintendo code if the shipping wasn't drastically increased with each additional item. Neither of those scenarios is the case, so this purchase isn't right for me.

Also, yes, somewhere does guarantee the Club Nintendo codes with used products: GameFly. They ensure that everything that originally came with the game will come with the used game. As for everywhere else, I only buy used online if the original game did not come with a Club Nintendo or DLC code. Otherwise, I buy used games in-store only after checking that the code is still in the case and behind the manual, and that any scratch-off code is unused. Ebay is the only place i'll buy online when the game originally came with a one time use code, and only after the seller ensures that it is still included and unused. If they say it is unused and that turns out not to be the case, their feedback will reflect that.[/QUOTE]

Your phrasing of "poop more on" and shipping being "drastically increased" still displays a fundamental inability to understand the concept of factoring the shipping price into the cost of the game no matter where you purchase it from.

So congrats, buy all your games at GameFly then and enjoy your chipped discs. They have great prices during some of their sales. As you've stated, Hastings isn't for you. You can safely leave this thread alone. I don't think you've persuaded one person that purchasing from Hastings isn't a good idea on the basis of your inane shipping rants or the possible lack of unused Club Nintendo codes or DLC, which people purchasing from Hastings aren't expecting anyway.
 
[quote name='Drclaw411']While I do believe shipping should be free, at least built into the price (so it can be reduced during sales such as this with a certain % off), I understand that more often than not, business charge for shipping. And I do realize that more often than not, those charges are slightly more than shipping will cost the business, as it is a smart business practice to make a small amount of additional profit this way.

However: I do NOT think that shipping should be piled upon to this extent when multiple items are purchased. It's not uncommon for GameStop to send games from the same order from multiple warehouses, yet they do not pile on shipping the way goHastings does. GameFly has a ton of warehouses, as does Toys R Us, and maybe I'm wrong but I have yet to see either of them charge over $2 per item for shipping even when they have to ship from multiple locations. Hell, even eBay sellers tend to combine shipping if you buy more than one of their items. Now, ebay sellers (I assume) rarely have to ship from warehouses. But that doesn't change the fact that postal services will still charge more to ship multiple items.

I understand that most places do not offer free shipping. But I also understand that most places do not pile and pile the shipping on top of itself to the extent that Hastings does.[/QUOTE]


There is no piling on of shipping charges. You must never ship anything. The cheapest shipping of a CD is 1.81. Yet Gohastings only charges .96 cents. Sure they get volume discounts, but taking into account envelopes, shipping labels, and labor they probably lose money on shipping.

Games cost around 3 bucks to ship. again, even with discounts Gohastings is barely breaking even with their shipping, if at all.

No other seller I know of ships from multiple places as much as hastings. In fact, most times when I order multiple Items I get a shipment for each item. But no use arguing, you have some irrational aversion to a shipping charge being called a shipping charge.
 
To get the most out of Hastings you have to factor in shipping costs.

There are plenty of deals to be had but most of them come as a result of a 30-40% off code (for used games) or a free shipping code (best for used movies and CDs). And shipping is free for books.

Also, they offer a much wider variety of products than Gamefly.

Gamefly is great for the occasional game sale, but for everything else GoHastings delivers.
 
[quote name='Drclaw411']

Also, yes, somewhere does guarantee the Club Nintendo codes with used products: GameFly. They ensure that everything that originally came with the game will come with the used game. [/QUOTE]

Gamefly does not guarantee the codes that come with games are unsed, they typically are - most people can vouch for this through experience, but Gamefly does not promise/guarantee it. Try returning a game from them with that as your reasoning and let me know how it works out for you.

Oh yeah, and math can be hard. Adding $2.28 onto a price and comparing it to other places is hard too. Google shopping can do this for you though, it always remembers that GH has a shipping charge.
 
On a whim, I checked to see if they had KOF XIII because I'm still feeling the burn of Amazon not having the 360 version on sale at 25 with the PS3 version yesterday. Luckily, I found it, and with the coupon code, it came down to 23.05 with shipping. Gohastings, always coming through!
 
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[quote name='Drclaw411']Basically my logic is this:

Do the used products cost less than anywhere else's identical used items? Yes.
Are the games likely to come with Club Nintendo codes? No.
Is the shipping a base price or do they poop more on with each additional item? Poop more on.

Personally, I'd buy them at these prices and this shipping cost if the Club Nintendo code was included OR I'd buy them at these prices with no Club Nintendo code if the shipping wasn't drastically increased with each additional item. Neither of those scenarios is the case, so this purchase isn't right for me.

Also, yes, somewhere does guarantee the Club Nintendo codes with used products: GameFly. They ensure that everything that originally came with the game will come with the used game. As for everywhere else, I only buy used online if the original game did not come with a Club Nintendo or DLC code. Otherwise, I buy used games in-store only after checking that the code is still in the case and behind the manual, and that any scratch-off code is unused. Ebay is the only place i'll buy online when the game originally came with a one time use code, and only after the seller ensures that it is still included and unused. If they say it is unused and that turns out not to be the case, their feedback will reflect that.[/QUOTE]

Holy shit you're a moron.

Please leave threads that have nothing to do with you. We get it, you don't buy used aside from very explicit cases.
 
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