The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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[quote name='Blade']Everything I've received so far from the FILLURSHELVES orders I place has been in good to very good condition, except for one; the manga Blood Alone Vol. 3 didn't have the awesome dust jacket I was hoping for and now kind of resembles a small, nameless black book. I ordered Vol. 1 in the same order, and it came with a nice dust jacket.

I'm really wondering, since it's technically incomplete, if I should e-mail customer support and ask for an exchange; chances are I'll never see another physical copy of this obscure manga, yet not having all three complete kind of detracts from the glamour of even having them. What's the general consensus on dealing with Hastings as far as returns or exchanges go? I know I tried contacting them a few times, asking them to fix some Systems Errors on things I wished to purchase, and they just ignored me.[/QUOTE]

Since their online order management system is shit I feel like you have to find a CS rep with the knowledge and willingness to go above and beyond to do an exchange. I'm sure they'll offer you a full refund on the book no problem though.
 
Had my first sour experience with GoHastings today. I ordered about $22 worth of stuff using SAVEABE on one order. Two items turned out to be out of stock, dipping my total below $20 -- which wiped out my $5 coupon. Since it's not my fault those items went out of stock -- hell, they were my highest wants out of the lot -- I feel like it's unfair to drop the coupon. I sent them a couple of polite emails making the case, but they keep insisting that SAVEABE was never a valid promotional code! This is such a bafflingly stupid argument that I'm sure they must just be sending form replies. I would call but I don't feel like being put on hold and waiting over $5. So it comes down to fighting for the principle and wasting more time than the money's worth, or letting them get away with a wrong and incompetent move. Like Amazon, they've earned enough of my goodwill that I'll probably just let it slide. But be warned that if your order dips below the coupon minimum due to inventory, you might miss out on it.
 
Received my last of four shipments from Hastings today, 23 books total. The 3 paperbacks I ordered were brand new, and 4 of the hardbacks were new or had never been read Im happy. Now I keep hoping for a bad winter so I can catch up on my reading and backlog of games.
 
[quote name='PlowK1NG']Facebook promotion:

Use code SHIPIT to get $1 standard shipping per item. Only available this Saturday and Sunday.[/QUOTE]

Cool
 
[quote name='PlowK1NG']Facebook promotion:

Use code SHIPIT to get $1 standard shipping per item. Only available this Saturday and Sunday.[/QUOTE]

If you order mixed media, such as books, with DVDs or games, you'll actually be charged $1 shipping for the books as well. I found that out earlier. :hot:
 
Updated the first post with the current promotions. Will list out every qualifying previously viewed game later tonight.
 
First post updated with all of the qualifying games and prices.

Also thanks to PlowK1NG for pointing out the $1 shipping, which has about 2 hours and 45 minutes left.
 
[quote name='whitereflection']Crap, I missed the $1 shipping. How often does it come around?[/QUOTE]

You're in luck. Next week's promo is $0.96 shipping. I've updated the first post with the info.


For those of us who bought too many books a few weeks ago: I'm still waiting on one more book. One of my hardcovers arrived too damaged for me to want to keep it, so I'm going to have to send that one back. Other than that, and two gross condition paperbacks that I cleaned up, I'm pretty happy with the books I received.
 
[quote name='jumpiestranger2']Free Standard Shipping for a limited time on goHastings.com orders over $35! Use promo code: SENDIT2ME. Valid up to $350.[/QUOTE]

Too bad I can't think of anything I want....
 
[quote name='jumpiestranger2']Free Standard Shipping for a limited time on goHastings.com orders over $35! Use promo code: SENDIT2ME. Valid up to $350.[/QUOTE]

Updated the first post. Thanks. For those who don't want to spend $35, they'll have $0.96 shipping next week on used games/music/movies.


One of my books appears to be stuck at a USPS sorting facility for 13 days now. I emailed Hastings to ask if they could do anything about that, but they just refunded me.
 
Nice deal. I got 5 games, 2 Blu-rays, 3 DVDs, and a Wii controller for $45 shipped. A couple good deals include Lost Planet Collector's Edition for $5, and Wii Play with Wii Controller Bundle for $11.
 
Well, I got my "used" Kinect from GoHastings today, and I had to take a few pictures of it just to share. Not only did it show up fairly quickly, but it isn't in the least bit used. It's still brand spanking new just like it would be if I went to WalMart to buy it off the shelf right now...

photo1nl.jpg


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photo4vv.jpg


photo5uz.jpg


photo6dl.jpg


So if you want a Kinet, and want to save around $75 or so, then give it a shot as well. Sometimes I get ticked off at GH, but when they do something right they really do something right!

Here is the exact link I used to buy from:

http://www.gohastings.com/product/GAME/Kinect-Sensor/sku/282936743.uts

There is a $5 off code out there too for a game. I got the above with a used (truly used) Kinectimals but in great, complete, condition for a total of just under $90.
 
That's a really tempting price on the kinect, Downhome. I added it to my wishlist so I can hopefully pick one up in a few weeks. Thanks!
 
Damn, wish the 5 off 20 didn't expire last night, would have definitely jumped on Deus Ex. Oh well. Hopefully some more deals will come along soon
 
First post updated.

Don't think I'll bite on anything with $0.96 shipping. Its only a better deal than 30% off if the game is cheaper than $4.40. And of course they may drop a random free shipping day(s) somewhere too, especially as we near Black Friday over the next couple of months.

Still jonesing for another 40% off books but I'd probably settle for 30% off.
 
First post updated again. Looks like they're running the $5 off $20 in October too, but the code has been changed to SPOOKYDEALS.
 
During their last 40% off sale, they managed to send me the wrong GN of Cowboy Bebop and it was marked as the right one in my order status. I asked them to send me the copy I actually ordered, explaining how the error was their fault, and they said they'd only send it if I sent the other one back. Really? It cost $1.20. No way in hell I'm paying postage to return something they shouldn't have screwed up in the first place. They should at least be competent enough to get the SKU number right. =\
 
[quote name='Blade']During their last 40% off sale, they managed to send me the wrong GN of Cowboy Bebop and it was marked as the right one in my order status. I asked them to send me the copy I actually ordered, explaining how the error was their fault, and they said they'd only send it if I sent the other one back. Really? It cost $1.20. No way in hell I'm paying postage to return something they shouldn't have screwed up in the first place. They should at least be competent enough to get the SKU number right. =\[/QUOTE]

They have a generic return label that they can email you where I assume the post office collects the cost when the package makes it to where ever it gets sent to. CS should have offered you this. Email them again, or I could give you the PDF. No guarantee they'll send you the correct book though. They're pretty terrible about doing replacements and about checking SKUs. Lazy employees just grab the title that sounds the closest.
 
Had ordered the Final Fantasy 13 CE guide a few days after the 40% off code expired (was OOS during then after it pops back up) and received it on Friday, only it turned out to be the Final Fantasy 12 LE guide. I was bummed, so sent them an e-mail the next day telling them it was wrong and I'd like to return it for a refund. This morning I get a response that they were sorry and they'd issue the refund, but that I could keep the mistake guide. Wow. Now let's see if that refund comes through.
 
I've never heard a refund not coming through once they said they authorized the refund. It may take a few days to appear on your credit card statement, but you'll get your money back.

You can't help but think Hastings would be saving money if their employees just did a better job. They've got to be losing a lot in the way of letting customers keep wrong items, shipping wrong items back and forth, the fees credit card companies charge them for transactions and refunds, etc. All because some employee didn't bother to match up the proper SKU from the order to the item and check the item before shipping it out.

Here is the image for their book sale with various promo codes from the email they sent this morning. 2 for $10 nor 2 for $15 (for TPBs) seem particularly good unless its a super recent title, so I'm not compelled to add them to the OP. Because its "book month" I'll hope there is a bigger and better sale like 30 or 40% off one of these weeks.

Image:
email_template_10042011_Books_Hero.jpg
 
[quote name='kellte2']Hate to look a gift horse in the mouth, but shipping kills this $5 off deal.[/QUOTE]

Obviously. Thats nothing new when it comes to GoHastings. I'll put it like this: If you can find one or two items that come out to just over $20 (total), and that price just over $20 is a deal in and of itself, then the $5 off is basically free shipping. But otherwise, yes, shipping kills the deal.
 
Even though I previously posted that historically popular GoHastings phrase "shipping kills it," $18.26 for LA Noire was too good to pass on this time. Under $20 was the sweetspot and you win again, GoHastings - just no unreadable disks this time, please.
 
Okay, I've got some updates on deals for GoHastings that I found snooping around. It does not appear that they are running any new weekly deals beginning next weekend (10/9) for any departments. I assume that means $0.96 shipping will continue to be the deal. However, starting 9/16, it looks like we're going to get:

Static_10.16_Games.jpg

25% Off Used Games
(Excludes Previously Viewed Games)
Use Code: PSYCHO
Standard $2.28 shipping per item applies

Static_10.16_Books.jpg

40% Off Used Books
(Good for video game guides... and other books)
Use Code: PSYCHO
Free standard shipping on books

Static_10.16_Movies.jpg

40% Off Used DVDs / 20% Off Used Blu-Rays
(Good for... video game inspired movies?)
Use Code: PSYCHO
Standard $2.28 shipping per item applies

Static_10.16_Trends.jpg

25% Off Halloween Costumes
(Hey look there's Master Chief in the picture... It's video game related!)
Use Code: PSYCHO
Not entirely sure what the shipping price will be for these "Trends"

Static_10.16_Music.jpg

40% Off Used CDs
(Good for video game sound tracks... apparently.)
Use Code: PSYCHO
Standard $2.28 shipping per item applies
 
[quote name='buckythekat']so at what price point is it better to wait for 25% off?[/QUOTE]

You mean compared to the current $0.96 shipping deal?

If the game's price is under $5.28, go with 96 cent shipping.

If the game's price is over $5.28, wait for the 25% off. However, prices and stock can fluctuate in ways that are not in your favor, so you have to be willing to gamble to wait it out another week or so for the 25% off.

And of course there is no telling when they might drop another free shipping day or days on us, or perhaps even a limited 30% off games sale. Although my guess is they won't be dropping any free shipping limited promotions over the next week while they run $0.96 shipping again (I'm assuming). And they probably won't drop a limited 30% off games while running a longer term 25% off promotion.

Of course we're under 2 months away from Black Friday so you'd hope big sales like those are on their way.

I'm gearing up to throw down for some more books though in another week. I just can't resist at slightly over $2 for a hardcover. Last time around the Post Office lost one of my packages so I want to re-order that book. I sent another back because I wasn't happy with the banged up condition, but I won't be re-ordering that one from Hastings.
 
[quote name='ssjmichael']argh, I wish they didn't have all those sales at once. the site is going to flatline[/QUOTE]

Just have your cart pre-loaded and be ready to go at midnight central time, then bam, order and contribute to the server crash!
 
Hastings B&M has 50% off all used wireless Xbox 360 controllers for today and tomorrow (9/7 to 9/8). Could be a good deal, even though I have 5 360 controllers. All different colors, even. ;p
 
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