The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
Click to expand...
Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
Click to expand...
However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
Click to expand...
However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
Last edited by a moderator:
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[quote name='CrimsonTribe']Overnight the following item was added to my wishlist literally 8 or 9 times:

Gun Sword, Vol. 7: Last Rites
Used - Games
Usually Ships Within 48 Hours.
$39.98

I think it's too random to mean my account got hacked, and knowing gohastings it's some sort of glitch. I'm still changing my password, but has anyone else notice anything weird?[/QUOTE]


It happened to a bunch of the items in my account too. It replaced games and movies. I've also seen it on some of the item pages too.
 
... And my order was canceled AGAIN.

Screw this site! It's a $1.50 DVD! Why do they keep saying this stuff is in stock if they keep canceling it?
 
[quote name='Blank Earth']According to unconfirmed rumors, GH had something in stock once in 2009.[/QUOTE]

I heard about that, too. I guess it was an audiobook of Are You There, God? It's Me, Margaret as read by Sylvia Sidney for $34.99.
 
[quote name='blackhawk8819']It happened to a bunch of the items in my account too. It replaced games and movies. I've also seen it on some of the item pages too.[/QUOTE]

Im glad I read this page before checking my wishlist. Imma sh*t a brick if it doesnt get fixed cause I have no idea what half of my wishlist is supposed to be now. Luckily most of its not in stock anyway....
 
[quote name='Kitsune Sniper']... And my order was canceled AGAIN.

Screw this site! It's a $1.50 DVD! Why do they keep saying this stuff is in stock if they keep canceling it?[/QUOTE]

Read the FAQ in the first post.
 
Ordered a bunch of beatles cd's on Christmas, no games were in stock for me.

By the way, is anyone else's wishlist messed up? About half of my wishlist has become.

"Gun Sword, Vol. 7: Last Rites"
with a picture of "Beniamino Gigli's - Mamma"

The links are broken too.
 
[quote name='An J0e']Ordered a bunch of beatles cd's on Christmas, no games were in stock for me.

By the way, is anyone else's wishlist messed up? About half of my wishlist has become.

"Gun Sword, Vol. 7: Last Rites"
with a picture of "Beniamino Gigli's - Mamma"

The links are broken too.[/QUOTE]

Yes. Tons of people have also posted about the problem on Facebook and Hastings claims they are looking into it.

I believe the last time this happened, they said it was an error from the AMG database they use to create their product listings. I imagine it will only be fixed tonight after the database does it's nightly update.
 
ACItA.jpg

...yeah, something's wrong. But hey, looks like some of the things I've been looking at came back in stock. Hmm.
 
Noticed the gun sword issue as well -- when I took a look it looks like what's happening is it's replacing GAME in the url with MOVIE.

The price checking and stock checking work, but the link is just broken.

Example -- Capcom Digital Collection shows as gun sword in my wishlist:
http://www.gohastings.com/catalog/p...d=10570809&sku=286508170&departmentName=MOVIE

But the link works if you replace MOVIE with GAME, ex:
http://www.gohastings.com/catalog/p...Id=10570809&sku=286508170&departmentName=GAME
 
Hastings really needs another one of those weekend customer service extensions so they can catch up and clear up their backlog of all of these issues. Their email service is like a week behind, and I've been calling in lately only to meet a 25+ minute wait each time. It's obvious they need some extra time to process and fix everything right now especially with getting the day off during Christmas even. Hope things get fixed and they are caught up with customer service issues soon though because there are things I'm still trying to get fixed. T___T
 
[quote name='Squarehard']Hastings really needs another one of those weekend customer service extensions so they can catch up and clear up their backlog of all of these issues. Their email service is like a week behind, and I've been calling in lately only to meet a 25+ minute wait each time. It's obvious they need some extra time to process and fix everything right now especially with getting the day off during Christmas even. Hope things get fixed and they are caught up with customer service issues soon though because there are things I'm still trying to get fixed. T___T[/QUOTE]

Hastings has a lot of problems and it seems like they're letting these problems build up instead of fixing them. I seriously think they should go offline for a while and fix everything.
 
[quote name='Davivascaino']

just got my virtua tennis that I bought used for 12 bucks shipped. turned out it was brand new, sealed. LOVE GOHASTING!!![/QUOTE]
Mine was the same. Im not sure if it's new or not but the used sticker is out side of the shrink wrap. Is there supposed to be a flyer or manual inside?
 
Man, another screw up by GoHastings arrived today. Ordered a Blu-Ray Season of Star Trek TNG and they sent me the DVD season instead. I've had only one proper order from GoHastings within the last two or three months and the rest have been wrong products sent.

I hate to say it but they have been slipping a lot lately since all the changes they made in the summer time and it's very disappointing.
 
[quote name='kouleefoh']Mine was the same. Im not sure if it's new or not but the used sticker is out side of the shrink wrap. Is there supposed to be a flyer or manual inside?[/QUOTE]

Us vita games dont come with manuals.
 
[quote name='billydeewilliams']op might want to update the thread the boxingday code doesnt work on dvds or games anymore[/QUOTE]

It worked fine for me when I tested it right now. In general, Hastings is having issues with the game and movies section as the popup on their website will tell you, so there may be difficulties in finding games and movies to buy.
 
Yeah the website is probably still giving them problems.

I added ten different used games to my cart and not one of them was marked off with the $1 promotion.

Hopefully they work out the kinks soon.
 
Son of a bitch. I placed 3 orders on the 5 for $25 deal and they billed me 4 times. For fuck sake. How are they this sloppy and disorganized or using such poor computer software?

Hastings was promising to change things by the beginning of July - it's almost 2013 and it's as if certain things have gotten worse.
 
It has certainly become a complete disaster at the end of this year's sale for Hastings.

I've been having a lot of issues as of late with discs arriving cracked, and half the time the package wasn't even damaged which leads me to believe they sent them to me like that.

And the customer service has just been dreadful as I can't even get a hold of anybody to help me.

I usually don't like saying stuff like they are digressing, but they really are digressing at a crazy rate.

@kodave
I had that happen to me before too, but it cleared itself up without a call, so you shouldn't have to worry.
 
[quote name='Squarehard']It has certainly become a complete disaster at the end of this year's sale for Hastings.

I've been having a lot of issues as of late with discs arriving cracked, and half the time the package wasn't even damaged which leads me to believe they sent them to me like that.

And the customer service has just been dreadful as I can't even get a hold of anybody to help me.

I usually don't like saying stuff like they are digressing, but they really are digressing at a crazy rate.

@kodave
I had that happen to me before too, but it cleared itself up without a call, so you shouldn't have to worry.[/QUOTE]

Huh, I just called CS yesterday about a set I got that had two disc 3s and no disc 1, and they picked up within a minute on hold, and had the label to me to send the item back within another minute.

I agree the website stuff is just ridiculous, but I looked at my wishlist this morning and everything seems to be back in order now.

Also, cracked discs have nothing to do with outside package damage. While its possible that it was cracked before it was sent, its also possible that just the right amount of pressure was placed on the package that cracked the disc and didnt damage anything else. Ive had it happen before on stuff I've mailed out and stuff Ive received new in package (most recently with something I ordered new from amazon). Expect lots more damage about the holiday because of the amount of packages being sent, and the carelessness of the PO employees because they are having to tote around twice as many things.
 
[quote name='kodave']Read the FAQ in the first post.[/QUOTE]
Funny thing, I complained about this on Twitter and someone actually replied to me and helped me out. They said my credit card was being tagged for fraud - which happens pretty often due to some weird IP issues I have. It's been cleared now but I'm waiting until they have another sale.
 
[quote name='hamokmonky']Huh, I just called CS yesterday about a set I got that had two disc 3s and no disc 1, and they picked up within a minute on hold, and had the label to me to send the item back within another minute.

I agree the website stuff is just ridiculous, but I looked at my wishlist this morning and everything seems to be back in order now.

Also, cracked discs have nothing to do with outside package damage. While its possible that it was cracked before it was sent, its also possible that just the right amount of pressure was placed on the package that cracked the disc and didnt damage anything else. Ive had it happen before on stuff I've mailed out and stuff Ive received new in package (most recently with something I ordered new from amazon). Expect lots more damage about the holiday because of the amount of packages being sent, and the carelessness of the PO employees because they are having to tote around twice as many things.[/QUOTE]

I just called them three days ago twice and was on hold for 30 minutes each time, so maybe you were good yesterday too since they usually aren't supposed to be opened on weekends.

And the cracked discs I agree it may not necessarily been done before shipping. I guess my biggest gripe with the shipping in general still is that I'm still receiving poly mailers by the bundle which is just making me quite the angry, and probably not helping at all with the disc cracks especially during this time of the year as you've mentioned.

Also it does appear the items listing are pretty much normal again which I didn't see earlier when I posted.

I really do hate it when Hastings goes through this stretches of gawdy awfulness though.
 
Has anyone been lucky purchasing anything this weekend using a promo code ? I've tried several items : dvds, blu-rays. cds & games (all used), and the "Boxingday" code still is not working.

*sigh*
 
[quote name='Tarheel76']Has anyone been lucky purchasing anything this weekend using a promo code ? I've tried several items : dvds, blu-rays. cds & games (all used), and the "Boxingday" code still is not working.

*sigh*[/QUOTE]

It was pretty much non-working a couple of days ago because they removed basically everything that qualified as far as movies and games were concerned as part of that sale because of a huge glitch in their inventory system, so they just went ahead and fixed the glitch, so it'll just work itself out naturally.
 
[quote name='Squarehard']... so it'll just work itself out naturally.[/QUOTE]

Meaning...?

The code will eventually start working again?

Haven't been able to use the code for the past couple of days and at this time it still doesn't work. :cry:
 
[quote name='Squarehard']I just called them three days ago twice and was on hold for 30 minutes each time, so maybe you were good yesterday too since they usually aren't supposed to be opened on weekends.
[/QUOTE]

sorry i meant friday. Ive never had to hold for hastings longer than 3 minutes, perhaps they had some sort of technical issue when you called that day, maybe it was related to the website issue they were having. I remember one time the phone lines were down completely last time they had a major site issue
 
[quote name='hamokmonky']sorry i meant friday. Ive never had to hold for hastings longer than 3 minutes, perhaps they had some sort of technical issue when you called that day, maybe it was related to the website issue they were having. I remember one time the phone lines were down completely last time they had a major site issue[/QUOTE]

Oic. I actually been having the same issue the week before too with long hold times to get through to the phone lines. As you've said they are usually pretty good, and I haven't had any problems before that with the customer service phone before, but it was just strange I've been having problems quite regularly as of late with their customer service phone line. I even asked them about it the week before when I finally got through to somebody and they told me they were indeed getting slammed, so I thought it would've been fine by this week, but still had issues. Oh well.

[quote name='antlp89']Meaning...?

The code will eventually start working again?

Haven't been able to use the code for the past couple of days and at this time it still doesn't work. :cry:[/QUOTE]

Usually when Hastings get these big errors during sales what will happen once they get everything fixed is extend it to the following week's sale instead, so basically it will work itself out in the end.
 
I guess it's pretty much moot to mention this now since everything is basically oos, but Hastings is running a one day 40% Mix & Match if you buy 4 or more for today only.

Code: POPTHECORK
 
so their sale always excludes game accessories now. i remember getting some Sony ds3 for $18, and Nintendo wiimote for $10 last year.
 
There was a Borderlands 2 deluxe edition for :360: for around $38 after discount. They are very YMMV for collector's editions, but I've had good luck so far. I'm happy the code works on a good selection of stuff (even it's mostly OOS).
 
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[quote name='Squarehard']I guess it's pretty much moot to mention this now since everything is basically oos, but Hastings is running a one day 40% Mix & Match if you buy 4 or more for today only.

Code: POPTHECORK[/QUOTE]


3 hours ago two of the books i wanted were in stock, now that i know about the deal both are gone :X
 
[quote name='sillymonkey321']3 hours ago two of the books i wanted were in stock, now that i know about the deal both are gone :X[/QUOTE]

Inventory moves quick when there's a good sale. ;D
 
[quote name='tuffguycore']Their shipping on games bums me out, that's the only problem I've had with GoHastings so far.[/QUOTE]

kodave is going to here comes the boom you soon.

Be ready.
 
[quote name='Squarehard']kodave is going to here comes the boom you soon.

Be ready.[/QUOTE]

Haha, I've ordered a bunch of times, so obviously it hasn't ever deterred me at all.
 
[quote name='Squarehard']kodave is going to here comes the boom you soon.

Be ready.[/QUOTE]

Not worth it. You can't teach this world common sense. Or to read the giant red text at the top of the first post. Or how math works, on a site about saving money.
 
Just a heads up, you can add 2 games the cart, and then find 2 cheap books to add, and you still get the discount. Or 1 game, 3 books, 3 games, 1 book, etc.
 
[quote name='cynicalaa22']Just a heads up, you can add 2 games the cart, and then find 2 cheap books to add, and you still get the discount. Or 1 game, 3 books, 3 games, 1 book, etc.[/QUOTE]

Pretty sure it's always been this way when they run this type of promo.
 
[quote name='Tsel']Pretty sure it's always been this way when they run this type of promo.[/QUOTE]

Yep. It's a glitch in the system, but it won't discount the stuff in the cart that's not eligible though, yet still give you the discount because you have 4 items in the cart.
 
[quote name='Squarehard']Yep. It's a glitch in the system, but it won't discount the stuff in the cart that's not eligible though, yet still give you the discount because you have 4 items in the cart.[/QUOTE]

its not a glitch that they are talking about, its just mix and match. Youve always been able to mix and match in promos like this.
 
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