The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Just received my manga boxed sets from the 2 for $20 deal. Three of them shipped together for 21 lbs, and the box was delivered UPS! I imagine that cost as much to ship as what I paid! :lol:

http://i.imgur.com/uEOPdN2.jpg

Sorry, I thought the picture was normal sized.
 
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[quote name='Abbadon74']So, based on what I read above on the practice of gutting the used games, is there any idea when this new directive would begin? I have a bunch of cheaper used games in my wishlist, and this sale may be a great opportunity to clean that out before they start gutting the used games...if they haven't started already.

-B[/QUOTE]

Just to clarify what gutting means. They aren't going to be throwing out the original case and manual (if applicable). The purpose of gutting is so they can put the case out on the floor without having the game inside the case for the purposes of shrink issues. Gutting really only applies to new games as new games are sealed, so in order for them to prevent shrink on the item they take the game out instead of leaving it in the case on the shelf. Used games are pretty much already gutted usually because they aren't traded in sealed, and therefore are not needed to be opened to take the inside of the contents out. This new gutting policy doesn't affect used games, but really just new games.
 
I got my sandman slipcase and witchblade compendium today. Im getting everything else tomorrow. Really suprised these shipped!

 
[quote name='kyo645']I got my sandman slipcase and witchblade compendium today. Im getting everything else tomorrow. Really suprised these shipped!

[/QUOTE]

Do you decide to flip them or keep them yourselves?
 
[quote name='ckc4043']Do you decide to flip them or keep them yourselves?[/QUOTE]

Im keeping mine. I thought about getting into comic books and graphic novels lately and this would be a great way to start off. Plus ill finally have something to read inbetween classes since my school has been having terrible wi-fi problems recently.
 
[quote name='kyo645']Im keeping mine. I thought about getting into comic books and graphic novels lately and this would be a great way to start off. Plus ill finally have something to read inbetween classes since my school has been having terrible wi-fi problems recently.[/QUOTE]

What is your school?
 
University of Maryland College Park. I always have to go to my friends dorm room to get good wi-fi. Its not ideal.
 
[quote name='kyo645']University of Maryland College Park. I always have to go to my friends dorm room to get good wi-fi. Its not ideal.[/QUOTE]

I experienced the same problems. My CSUN wifi is crap.
 
The Death Note and Scott Pilgrim boxed sets I ordered came in today (in a huge box, I might add). I was a little surprised at the size of the Death Note set, but I'm extremely happy with 'em. Can't wait to find the time to go through them all someday; I haven't read either series yet and I couldn't pass up paying $10 for each one.

Funnily enough, my Walking Dead Compendiums are in USPS limbo. I hate it when they don't scan and update the tracking info for what they're handling. There hasn't been a single update ever since they accepted it into their system a week ago (and the "expected" delivery date was today) and I like having an idea of when these giant boxes are arriving at my doorstep so I don't have to worry about someone possibly walking away with it.
 
Among other things, I got my Walking Dead Compendiums today. For being new, they're not in that great of condition. The edges on both the tops and bottoms are bent and even torn on the first compendium.
 
[quote name='Tsel']Among other things, I got my Walking Dead Compendiums today. For being new, they're not in that great of condition. The edges on both the tops and bottoms are bent and even torn on the first compendium.[/QUOTE]

The ones I got were the same way. No tears but I would have a hard time passing them off as new. They look like someone read through them to me.
 
Unfortunately that's what "New" books are these days.

Have you guys been in a Barnes and Noble recently? It's an f-ing library. Brand new books are trashed with all sorts of damage to them because people treat the store like a library and don't give a fuck. I honestly don't know how B&N expects to sell those books at cover price, but there hasn't been anything I've wanted bad enough in damaged shape to ask for a manager's discount or something.

Point is - I'm sure Hastings aren't so different. Especially with graphic novels, which is where I see a ton of people and KIDS using that section as a library.

I'm not saying that justifies Hastings sending you something that doesn't look brand new, but that's just the reality of "new" books in bookstores these days. Short of a used but well maintained copy appearing in Hastings inventory during a 3 for $21 or 5 for $25 sale, you're likely not going to get any kind of copy of those Walking Dead Compendiums for under ~$10 shipped.

Fortunately all of my $10 TPBs arrived today in pretty-much-new shape. A bunch came in a giant box that had paper padding and all was well. One arrived in a cardboard foldover, sort of like the ones Amazon use. That one basically had a creased corner, but it wasn't a huge deal.

All in all, that was a success and now I have a ton of phone book sized graphic novels to read... at some point in my life.
 
mang, did I think I was the only one that got screwed. mang hastings. way to go. oh well at least I can read through them. I've never seen the comics in print, but are the compendiums in black and white and not in color?

[quote name='noone13']The ones I got were the same way. No tears but I would have a hard time passing them off as new. They look like someone read through them to me.[/QUOTE]
 
[quote name='xXI SPECTER IXx']mang, did I think I was the only one that got screwed. mang hastings. way to go. oh well at least I can read through them. I've never seen the comics in print, but are the compendiums in black and white and not in color?[/QUOTE]

The Walking Dead is a black and white comic book. The Compendiums are missing the covers to the issues though in favor of combining issues into Chapters.
 
thank you so much for the quick replay and information. I was a little concerned when I was looking through the compendiums and saw them in black and white.

[quote name='kodave']The Walking Dead is a black and white comic book. The Compendiums are missing the covers to the issues though in favor of combining issues into Chapters.[/QUOTE]
 
I also got one book recently in a cardboard foldover mailer with the corner smashed in (fortunately no damage to the book). The mailer had "GoShip" printed on it so maybe these are their new solution after they run out of the poly mailers.

I'm trying to decide how damaged a used item has to be before I'm justified in complaining. I got a DVD set with a cardboard box that's smashed in and ripped (probably happened in transit, thanks to the poly mailer)... but I'm sure the DVDs themselves are "fully functional". I also received a book recently that I'd previously returned for being damaged... smashed and slightly ripped at the bottom. Definitely the exact same one.
 
Why would anyone decide to package these heavy box sets in shitty poly mailers? Both of my orders came in boxes from UPS, which is the way they should come.
 
[quote name='Stingermck']Anyone having problems with the b2g1 code? (SHOOTER) I have 3 used qualifying games, but it wont take the discount.[/QUOTE]

Make sure they are "USED" not previously viewed.... But I believe the b2g1 free is over as i believe it was a one day sale.... I think SHOOTER is now b1g1 40% off now
 
[quote name='killarich908']Make sure they are "USED" not previously viewed.... But I believe the b2g1 free is over as i believe it was a one day sale.... I think SHOOTER is now b1g1 40% off now[/QUOTE]

I didn't even notice that. Jeez. Hastings is being stingy with their video game deals.
 
[quote name='officerrickyross222']still havent got my walking dead books :cry: tracking wont update at all[/QUOTE]

I didn't order The Walking Dead books, but I did order a Green Lantern book, and the tracker hasn't updated in over a month. Says it left Des Moines, IA on the 26th of December.

I sent an email to gohastings with the tracking number. They replied saying it had been delivered and included a different tracking number than what I provided in the email. The number was one of mine, but not of the right item.
 
[quote name='CaoPi']SHOOTER code is not working for me, wtf? I added 2 used games to the cart also![/QUOTE]

SHOOTER is supposed to be good through 1/26 according to Facebook. I have no idea what's going on if it's not working.

[quote name='Aerc']I didn't order The Walking Dead books, but I did order a Green Lantern book, and the tracker hasn't updated in over a month. Says it left Des Moines, IA on the 26th of December.

I sent an email to gohastings with the tracking number. They replied saying it had been delivered and included a different tracking number than what I provided in the email. The number was one of mine, but not of the right item.[/QUOTE]

If the tracking has stalled out for a long time (I'd say over a week and a half to two weeks), there isn't anything Hastings will do about it other than refund you.

You can try to contact the USPS here: https://www.usps.com/customer-service/customer-service.htm
Give them all of the details you have with things like the Delivery Confirmation Number and whatnot. Tell them you want to be put in contact with the last facility your package was tracked at.

If that gets you no where, try filing a complaint with the US Postal Inspection Service here: https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx

Chances are your mail is sitting around somewhere and just not being scanned and moved through the system, rather than it truly being lost or stolen.
 
[quote name='kodave']If the tracking has stalled out for a long time (I'd say over a week and a half to two weeks), there isn't anything Hastings will do about it other than refund you.

You can try to contact the USPS here: https://www.usps.com/customer-service/customer-service.htm
Give them all of the details you have with things like the Delivery Confirmation Number and whatnot. Tell them you want to be put in contact with the last facility your package was tracked at.

If that gets you no where, try filing a complaint with the US Postal Inspection Service here: https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx

Chances are your mail is sitting around somewhere and just not being scanned and moved through the system, rather than it truly being lost or stolen.[/QUOTE]

I sent a message though the usps customer service page right before I posted here. I included the tracking number and all the details I had. Said they would get back to me in 24 hours. I emailed Gohastings hoping for either a replacement or a refund. They sent a replacement before when they mailed out two of the same books instead of two different ones. Funny thing is they still sent the wrong book the second time.

Hopefully I can get my book and I don't have to worry filling out an complaint. Thanks for the information.
 
I'm not attempting to beat your hopes down, but I've never had any luck with USPS and their "customer service". I've both called and emailed them concerning mail that was missing and all they ever did was give me a random call saying that they were "looking into the problem", and then I never heard from them again. Emailing did jack squat.

Now I'm slightly more worried about the books I ordered that still haven't updated since being accepted into the system on the 16th, but I figured that I still have a couple of days before it's past the typical 2-9 business days they claim it takes for parcel post/media mail.
 
Just curious, how long they usually take with the slowest shipping? I ordered Atelier Meruru about 3 weeks ago and it's still not here. :/
 
[quote name='rinaka']Just curious, how long they usually take with the slowest shipping? I ordered Atelier Meruru about 3 weeks ago and it's still not here. :/[/QUOTE]

did you check the tracking cross coast usually takes at most 2 weeks from them
 
Made an order Wednesday night on a Used Game, and it still says "In Progress". I ordered it with Expedited Shipping so that I can receive my item quickly. I paid $6 for shipping for no reason at all, because my item is going to take an entire week to get here. I'll be sure to get games elsewhere. They still haven't replied to my e-mail or the Facebook message I sent them.

Does anyone know if their Customer Support is open on Saturday? I'm just gonna cancel it.
 
[quote name='cjenvy']did you check the tracking cross coast usually takes at most 2 weeks from them[/QUOTE]

Heh just checked, and now they updated my order as cancelled. No e-mail or notification of any kind. :/
 
/sigh... I remember someone here mentioning they ordered a star trek next generation bluray set and got the dvd. I just had the exact same thing happen to me. Quite disappointed. I just had to return a brand new doctor who set, and have another expensive set that arrived unplayable too. Three big ticket items in the span of a few weeks. Hopefully they dont ban you based on monetary return and look at % of returns instead!! Im having to return quite a few this last round of orders.
 
[quote name='Oxyric']SHOOTER works but its for NEW games not USED. The thread header is wrong.[/QUOTE]

You are correct. I fucked that one up.
 
I think today might have been a new low for bubble mailers for Hastings.

First, I threw in a calendar with one of my orders because they were cheap and I needed one. Of course it ships in a bubble envelope and arrived with a 1/3rd of it crushed/folded because there was no cardboard backing to keep it flat.

Second, I ordered a brand new copy of Absolute: Hush using the $10 off $40 coupon because that's actually a pretty decent deal. They ship the book in a bubble mailer. These Absolute editions are huge. They're like 9 x 15.5 inches and this one is 2 inches thick and weighs over 5 lbs. So of course it arrives with rips, tears, and corners absolutely obliterated because books that huge aren't mean to survive in a damned envelope. fucking spring for a box for God's sake.

Third, I ordered 6 TPBs and they all shipped together. Stacked on top of each other, they're twice the size of that Absolute Hush and they weight more than Absolute Hush. These were all stacked on each other and stuffed in a padded envelope. This is a recipe for disaster because the books will shift in the padded envelope when stacked like that. Well, the enveloped with ripped up and everything was delivered to me in a plastic bag with a note on it saying this bulky item actually jammed a machine at a USPS facility! Unbelievable. These should have just been in a box.

HASTINGS: PLEASE INVEST IN MORE BOXES AND PADDING AND TRAIN YOUR GOSHIP EMPLOYEES ON WHEN IT IS PROPER TO USE THEM FOR CRYING OUT LOUD

If they just packed shit correctly they'd probably eliminate half of their customer service issues and then they could focus the other half on learning how to send out the correct items.
 
Stories like that make me wonder what condition my Walking Dead Compendiums will show up in... provided they actually show up. No tracking update in ten (well, nine when you don't count Sunday) days now.
 
[quote name='kodave']I think today might have been a new low for bubble mailers for Hastings.

First, I threw in a calendar with one of my orders because they were cheap and I needed one. Of course it ships in a bubble envelope and arrived with a 1/3rd of it crushed/folded because there was no cardboard backing to keep it flat.

Second, I ordered a brand new copy of Absolute: Hush using the $10 off $40 coupon because that's actually a pretty decent deal. They ship the book in a bubble mailer. These Absolute editions are huge. They're like 9 x 15.5 inches and this one is 2 inches thick and weighs over 5 lbs. So of course it arrives with rips, tears, and corners absolutely obliterated because books that huge aren't mean to survive in a damned envelope. fucking spring for a box for God's sake.

Third, I ordered 6 TPBs and they all shipped together. Stacked on top of each other, they're twice the size of that Absolute Hush and they weight more than Absolute Hush. These were all stacked on each other and stuffed in a padded envelope. This is a recipe for disaster because the books will shift in the padded envelope when stacked like that. Well, the enveloped with ripped up and everything was delivered to me in a plastic bag with a note on it saying this bulky item actually jammed a machine at a USPS facility! Unbelievable. These should have just been in a box.

HASTINGS: PLEASE INVEST IN MORE BOXES AND PADDING AND TRAIN YOUR GOSHIP EMPLOYEES ON WHEN IT IS PROPER TO USE THEM FOR CRYING OUT LOUD

If they just packed shit correctly they'd probably eliminate half of their customer service issues and then they could focus the other half on learning how to send out the correct items.[/QUOTE]


This x amillion. my walking dead books arrived the same way except open and missing 1 book smh :cry:
 
[quote name='Deserter Goose']Stories like that make me wonder what condition my Walking Dead Compendiums will show up in... provided they actually show up. No tracking update in ten (well, nine when you don't count Sunday) days now.[/QUOTE]

I received mine Wednesday (i think it was) and they came together in a box. Have a little hope!
 
I'm just counting down the days atm until the poly mailers at each store have run out. Pretty sick of receiving these still, and having my stuff arrive in pieces.
 
SHOOTER is being accepted but it is not discounting even a single cent. That's what you get for going cheap on your programmers too GoHastings!

MUFFINSTUMP is working though, but the discount is smaller.
 
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