The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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[quote name='Squarehard']The prices on DVDs/Blus have been completely garbage anyways as of late, so it probably wouldn't have mattered.

I had a ton of stuff in my cart during that 40% off sale, and got nothing because even with the discount I was paying the same as Amazon marketplace which is certainly not a deal. =\[/QUOTE]

Agreed. For example, a bluray I am watching is around $17 right now, but its $5 for a very good condition on amazon..... I have bought very few things the last 2 sales, if anything.
 
[quote name='hamokmonky']Agreed. For example, a bluray I am watching is around $17 right now, but its $5 for a very good condition on amazon..... I have bought very few things the last 2 sales, if anything.[/QUOTE]

I think they changed their algorithm to a percentage increase now, as opposed to just a few dollars more than prices on their Amazon store front, because I've noticed the pattern that the more expensive items have the larger discrepancy in price difference now, which is really just a shame.
 
[quote name='Squarehard']I think they changed their algorithm to a percentage increase now, as opposed to just a few dollars more than prices on their Amazon store front, because I've noticed the pattern that the more expensive items have the larger discrepancy in price difference now, which is really just a shame.[/QUOTE]

I noticed a bunch of regular prose hardback books I wanted went from $3.49, which was their "discount" price from $3.99 and rose up to $5.37 as a "discount" from $5.49. It's effectively a ~54% increase in price. But I don't know if there was any correlation between that and Amazon, because these are all books that are penny priced by Marketplace Sellers with $3.99 shipping, so they're essentially $4 on Amazon. Hastings price for one of these books on Amazon was $3.37 + $3.99 shipping. Maybe with 40% off and ordering a bunch to diminish the $0.96 shipping per order charge could I get a price that was a couple of dimes less than the old regular price.

I get that Hastings has to make money, but the price increases across the board on books and DVDs and video games are all pretty jarring. I'm not sure what their strategy is, or if they have one.
 
It's possible that the great sales in the past were a catalyst to draw in a larger customer base. I know they received a lof of free publicity on facebook which garnered more interest into the website.

Now that they have more customers and are a trusted brand they might be pulling back on the good sales.

Which is a bummer because the only reason I shop at GH is because of their % off sales. I would never consider buying from them without a coupon or a clearance item. :whistle2:(
 
[quote name='antlp89']It's possible that the great sales in the past were a catalyst to draw in a larger customer base. I know they received a lof of free publicity on facebook which garnered more interest into the website.

Now that they have more customers and are a trusted brand they might be pulling back on the good sales.

Which is a bummer because the only reason I shop at GH is because of their % off sales. I would never consider buying from them without a coupon or a clearance item. :whistle2:([/QUOTE]

considering the higher percentage of defective or damaged items i get from them, there is no way I would ever purchase from them over someone else unless they were cheaper.
 
[quote name='antlp89']It's possible that the great sales in the past were a catalyst to draw in a larger customer base. I know they received a lof of free publicity on facebook which garnered more interest into the website.

Now that they have more customers and are a trusted brand they might be pulling back on the good sales.

Which is a bummer because the only reason I shop at GH is because of their % off sales. I would never consider buying from them without a coupon or a clearance item. :whistle2:([/QUOTE]

Well, that's a theory for sure. But I just think their bottom line is hurting and the company thinks raising prices across the board is the answer. What sells without sales? Video games and graphic novels. Exclude them from sales. Their stock closed at about $2 a share this week. "Box stores" like them aren't doing good in general. Hastings is trying to diversify with stuff like comic books, trend items, refurbished electronics, etc. but who knows if that's working. To be honest I'm surprised Hastings is hanging in there at all. They're not built to last.

Their prices on used items were steals for so long that I honestly don't know how they made money on those transactions aside from giving people next to no trade in value for their stuff at the B&M stores. I'm not happy with the price hikes but I can understand them. I'm sure economists and business experts have varying theories about raising prices for revenue vs. slashing them further in times of trouble.
 
[quote name='kodave']Well, that's a theory for sure. But I just think their bottom line is hurting and the company thinks raising prices across the board is the answer. What sells without sales? Video games and graphic novels. Exclude them from sales. Their stock closed at about $2 a share this week. "Box stores" like them aren't doing good in general. Hastings is trying to diversify with stuff like comic books, trend items, refurbished electronics, etc. but who knows if that's working. To be honest I'm surprised Hastings is hanging in there at all. They're not built to last.

Their prices on used items were steals for so long that I honestly don't know how they made money on those transactions aside from giving people next to no trade in value for their stuff at the B&M stores. I'm not happy with the price hikes but I can understand them. I'm sure economists and business experts have varying theories about raising prices for revenue vs. slashing them further in times of trouble.[/QUOTE]

You should check out some of hastings inventory on amazon...ANYTHING that's got a high value, gohastings always is a penny below that price. I'm sure they make a killing on stuff like that, enough to keep them in business...however, when it comes to "bundle" stuff like the skylanders starter packs...they get really careless and send out the game only. Had this happen 4 times before i gave up.
 
[quote name='animemaniac14']You should check out some of hastings inventory on amazon...ANYTHING that's got a high value, gohastings always is a penny below that price. I'm sure they make a killing on stuff like that, enough to keep them in business...however, when it comes to "bundle" stuff like the skylanders starter packs...they get really careless and send out the game only. Had this happen 4 times before i gave up.[/QUOTE]

Hastings used to price their used items right below the next highest "Very Good" condition item on Amazon Marketplace. The price was then roughly in the same ballpark on GoHastings.Com.

Now it doesn't seem like they're doing that for most items when you browse through the Amazon listings. So I don't know why their new algorithm pricing scheme is. Maybe Amazon Marketplace Very Good + X%.
 
This fucking company. I swear to God. I checked my cart and saw that the 5 For $25 was finally working. So I go through check out, get it to show me a total of $25.96 the whole way through, then after I click submit it shows a charge for the full price. Now I have to waste my time contacting customer service and waiting for them to correct the charges.

This is infuriating that their system is so shitty that it does this. It won't be a problem for me this time around, but what if someone's budget was that they could spend $26 and now Hastings bullshit is going to cause a check to bounce or something because of the full price charge? This kind of shit is surely against their agreements with credit card companies. If their online system can't charge the advertised price then they shouldn't be allowed to accept credit card payments until they learn to run a proper online business.
 
[quote name='kodave']This fucking company. I swear to God. I checked my cart and saw that the 5 For $25 was finally working. So I go through check out, get it to show me a total of $25.96 the whole way through, then after I click submit it shows a charge for the full price. Now I have to waste my time contacting customer service and waiting for them to correct the charges.[/QUOTE]

Probably karmic payback for stealing something out of my wish list! (Hint, it had "Time" in the title)

I only read enough of your post to see it was finally working, so I went and put through an order. Had I read the full post, I probably would have held off. Magically, it looked to actually work for me, so /maybe/ they got their act together and its really really for-reals online now. But then again, I paid with a gift card, so WHO KNOWS.
 
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[quote name='Gycot']Probably karmic payback for stealing something out of my wish list! (Hint, it had "Time" in the title)

I only read enough of your post to see it was finally working, so I went and put through an order. Had I read the full post, I probably would have held off. Magically, it looked to actually work for me, so /maybe/ they got their act together and its really really for-reals online now. But then again, I paid with a gift card, so WHO KNOWS.[/QUOTE]

Were you looking at Time and the Batman? Wasn't me if that was it. I almost used it as a filler book since there were only 4 I really wanted, but I already own it so I went with a Spider-Man book for my 5th.

And you know what you'll get charged based on what the confirmation screen / confirmation email / order history say.
 
[quote name='kodave']I buy a lot from Hastings but based on what other people have said in this thread - I don't think I'm leading the pack.[/QUOTE]

You might be, actually. Most of my buys are manga-related, and are relegated to a small bookcase in the back of my bedroom. Half of my friends wouldn't understand why I have something called Fruits Basket. Stacked side by side with the spines facing out, it's three volumes deep on each shelf, but still...I tend to compact and conceal my Hastings purchases rather than display them. ;)
 
[quote name='Blade']You might be, actually. Most of my buys are manga-related, and are relegated to a small bookcase in the back of my bedroom. Half of my friends wouldn't understand why I have something called Fruits Basket. Stacked side by side with the spines facing out, it's three volumes deep on each shelf, but still...I tend to compact and conceal my Hastings purchases rather than display them. ;)[/QUOTE]

From what I've gathered you manga buyers seem to have a ton more books than me in general. Some people in this thread have described having near-daily shipments from Hastings, or making purchases without promotions on a regular basis, spending thousands of dollars a month, or cjenvy who had an order with 100 books in it or whatever. That's not me by any stretch. I mean, have a crap ton of books to be sure, but they come from a combination of Hastings/eBay/Amazon Marketplace/Private Trades/etc. and some stuff from Hastings does find its way to eBay. I rarely buy DVDs from Hastings unless its absolutely dirt cheap because they keep sending out Previously Viewed instead of Used, I rarely buy games from Hastings anymore because their prices have been bad lately and I was also on a streak of shitty condition games from them. If it weren't for the insane deals I've received through 5/$25 and 3/$21 promotions in combination with finding a lot of expensive or rare books that cost a shit ton on their own, I'd have way fewer orders. Promotions like 30% seem hardly worth it these days.
 
I just hate how some books are randomly excluded from their sales despite being under $29.99 and how there's plenty of ones over that price that do work. It's like that every time, I know, but it's frustrating when one book I want decides it doesn't want to work and there's nothing else in stock that I want (and I can't justify spending $5 on something I won't read).

And on another note, one of my books actually came in a poly bag for the first time! Knew it was gonna happen after I mentioned never receiving one for once. The book wasn't damaged, though, and even if it was, it was just a $4 hardback I wouldn't have cried over.
 
yeah kodave is far from the lead


i have 4 5 shelf 2 3 shelf and a 2 shelf wall bookcase all filled by hastings not to mention a ton of games as well and 1 cd for a relative


however the only order ive placed this year has been on amazon from them
 
lulw.png
 
Sorry for crappy formatting and minimal details, posting from my phone. Today only, flash sale 30% off used books CDs DVDs : BOOMSHAKALAKA

[EDIT] Forgot to mention 3 or more, thanks hamokmonky
 
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Anyone have some good Book/Comic recommendations? I work night shift security and its pretty damn boring. been playing on my phone mostly but have been getting complaints about being on my phone and boss told me if I get another complaint for being on my phone that Im terminated, so looking to books to pass the time. Im not much of a book reader but if its humorous/fantasy related I'd probably enjoy it. Also like stuff like autobiographaies of comedians/wwe wrestlers.
 
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[quote name='FlamedLiquid']Anyone have some good Book/Comic recommendations? I wok night shift secuirty and its pretty damn boring. benn playing on my phone mostly but have been getting complaints about being on my phone and boss told me if I get another complaint for being on my phone that Im terminated, so looking to books to pass the time. Im not much of a book reader but if its humorous/fantasy related I'd probably enjoy it. Also like stuff like autobiographaies of comedians/wwe wrestlers.[/QUOTE]

There are a ton of wrestler biographies/autobiographies. Look up Chris Jericho's two books. Bret Hart's book. Mick Foley has three or four books. I'm blanking on more off the top of my head. Rock's book and Ken Shamrock's books were entertaining reads to me 10+ years ago but they're probably not the highest quality wrestler books. I think Batista's book is fairly average and was ghost written but I think he dishes about different Divas he banged or whatever. There are also wrestling books about stuff like the Rise and Fall of WCW and I think even ECW.
 
[quote name='CrimsonTribe']Sorry for crappy formatting and minimal details, posting from my phone. Today only, flash sale 30% off used books CDs DVDs : BOOMSHAKALAKA[/QUOTE]

I havent gotten this to work, anyone else?

Edit: NVM, forgot to mention it requires you to order 3 or more, looked it up on facebook
 
You know the prices are awful when you have a ton of things in your cart, and 5 hours after the sale has gone live they are all still in stock.

I guess I can thank Hastings for helping me spend less from now on.
 
man that title tricked me. I thought its getting both Crysis 3 and Dead Space 3 for $42.27 shipped. i was going through the checkout multiple times and putting different console versions.
 
[quote name='Squarehard']You know the prices are awful when you have a ton of things in your cart, and 5 hours after the sale has gone live they are all still in stock.

I guess I can thank Hastings for helping me spend less from now on.[/QUOTE]

Yea, I had 2 items I wanted to get because I was going to buy them anyway, and had to ask my fiance if he wanted anything cause I couldnt find a 3rd in my extremely long wishlist. Fortunately he came up with a cheapo bluray
 
[quote name='trunks982']man that title tricked me. I thought its getting both Crysis 3 and Dead Space 3 for $42.27 shipped. i was going through the checkout multiple times and putting different console versions.[/QUOTE]

There's only so much space in the title. Always read the first post. And always leave a note.
 
[quote name='Squarehard']I think they changed their algorithm to a percentage increase now, as opposed to just a few dollars more than prices on their Amazon store front, because I've noticed the pattern that the more expensive items have the larger discrepancy in price difference now, which is really just a shame.[/QUOTE]

[quote name='antlp89']It's possible that the great sales in the past were a catalyst to draw in a larger customer base. I know they received a lof of free publicity on facebook which garnered more interest into the website.

Now that they have more customers and are a trusted brand they might be pulling back on the good sales.

Which is a bummer because the only reason I shop at GH is because of their % off sales. I would never consider buying from them without a coupon or a clearance item. :whistle2:([/QUOTE]

I used to buy lots of Blurays and games from them, now w/ the price hikes I have gone to other places to get my gaming and movie needs. I can understand an increase in prices so that they can make some $, but if they want to charge like the big boys they better have a proper & well maintained website and better mailing system. As it stands the only one losing here is GH, either they have to lower the price of things again or spend more in online infrastructure + shipping. I had no problems getting something cheap from them and even if the case was partially broken or something I wanted got canceled by them after ordering I would have no problems because I was getting a great deal, but now if they keep the prices they better step up or get the fuck out of the way.
 
Well, this was a first for me.

Got a package in the mail that was supposed to be for two books. It only ended up having one of them inside. Package wasn't tampered with, so either the employee just screwed up and didn't put one of the books inside, or the employee stole the book because the media mail shipping rate was in the same range whether one book or bother books were present.
 
First post updated with the new deals for this week. Not much to note. The B1G1 40% Off seems to be over priced for a lot of games but maybe you'll find a deal in there.
 
The one games that are actually good deals (Yakuza Dead Souls and :360: El Shaddai) are sold out.

I haven't purchased a game from GH in ages. Their prices are terrible these days.
 
[quote name='Vinny']The one games that are actually good deals (Yakuza Dead Souls and :360: El Shaddai) are sold out.

I haven't purchased a game from GH in ages. Their prices are terrible these days.[/QUOTE]

Truth. El Shaddai was only $3 on Games on Demand last week, too.
 
Got a book in a poly mailer today. From BOZEMAN, MT 59715. Of course its slightly warped and banged in corners. Particularly annoying because the book was another recent release - released the same week I bought it I believe. So the damage is yet again from these fucking plastic bags. Just an utter lack of caring from this company.

I've now received multiple poly bags from the Bozeman, MT store so people should be aware they're still using them, apparently in defiance of company policy.
 
There's a good chance they may have let Billy go since I haven't been getting a response back from him in the past month or so, or he may have just quit since it's not exactly the most relaxing, or an easy work environment considering how much they don't do when issues are brought up during meetings.

It doesn't seem like any issues are being addressed, or even remotely resolved on their Facebook page anymore, and I am not sure if this is how Hastings has decided to just fuck customer satisfaction altogether now, and just do the go ahead try and maximize profits strategy, but whatever they have decided it has just been a complete failure as of late.

I've completely given up on the company for now since there doesn't seem to be any light at the end of this tunnel at this time.

Hope things will go back to normal, but I highly doubt it with the way things have been trending as of late.
 
I looked at their financials and it seems like they're in some financial trouble. They had a $17 million loss last year (and had falling income the two prior years) and has about $11 million loss after 3 quarters in 2012.

I'm guessing Hastings deals have gone the way of the Kmart deals. Oh well... it was great for a couple of years.
 
I haven't seen Billy on Facebook in quite some time, nor Vicki (I think that was her name). She was the one who kept promising the website was going to be redesigned and fixed up and whatnot. And I don't know that John, whoever he was, has been monitoring this thread because it's been ages since he's thrown in a token reply here under the Hastings CAG account.
 
I don't think the higher ups in the company really liked Billy or Vicki much because they always brought up issues to them during the meetings, and from my understanding it appeared that they were always shot down by the big wigs because it was deemed unnecessary. It's just a shame how fast this ship is sinking.
 
Without expanding the comments on their Facebook page, Billy's last post was March 7th and Vicki's was February 11. So on second thought they still seem to be around, though I don't think their presence online has been that noticeable in the past few months. And who knows how often they're behind the main account posting.

I don't sit in on meetings with them, but from complaints I've read from ex-employee complaints on Facebook and from here: http://www.glassdoor.com/Reviews/Ha...Reviews-EI_IE3709.0,22_IL.23,31_IC1139740.htm their CEO Marmaduke wants things done his way whether or not that's best for business. I remember reading something where people were questioning Marmaduke's decision to open up Sun Adventure Sports stores when he was shuttering Hastings B&M locations.
 
i dont know about you guys, but their search is different now. It shows suggestions for what you are searching for, and recommended products and their prices in a drop down while typing in a search. Hopefully that means there are other improvements on the site I havent looked long enough to find :)
 
Wow, my Dead Space 3 order placed on 2/17 is still "in process"? It's nearly a month later! Has anyone else had this same issue?
 
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[quote name='TrumpetDan']Wow, my Dead Space 3 order placed on 2/17 is still "in process"? It's nearly a month later! Has anyone else had this same issue?[/QUOTE]

Yeah you probably need to call them about that.
 
Well, it looks like we all "missed out" on this "sale" as it's currently past 5 PM central time. From Facebook:

Flash Sale Time! Get 30% off when you buy 3 qualifying Used Books, CDs, or Movies + FREE STANDARD SHIPPING w/code: FLASHMOB. This offer is valid through 5pm CST today 3/14/13. Online only. Shop Qualifying Titles: http://www.gohastings.com/catalog/s...utm_medium=statusupdate&utm_campaign=Facebook

For what it's worth, graphic novels were essentially excluded again since approximately only 10% of the usual used selection was included.

I think the sale was only up for about 3 hours or so. It might have been decent on some movies or music.
 
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