The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
Click to expand...
Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
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Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Upvote 0 Downvote
kodave said:
I don't buy anime so I have no clue, but with general graphic novels you have to do it within MINUTES of the new stock going live or it gets picked off.

That's really a waste of your time and resources. The vast majority of the stock updates occur once every night. Sometimes certain items miss that general update and come into stock maybe an hour or two later. The nightly update usually happens between 2 and 3 AM Eastern. If you're not on then for a hot moving item, it will be gone by the time you wake up. Obviously less popular items will survive and sit around. But if an item would have good flip value, it's certain to be gone.

In other news, free shipping now. Updating the first post.
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You've got me there! Thanks for the info, I'll keep that in mind!

 
Picked up some anime with the 40% off code, now I get another 40% off code, and will use it to stalk anime when they come back in stock again. ^__^

 
I can't really find anything worth getting. I have most of the recent anime releases in the past year or so and the few I see are still too expensive.

EDIT: Tried to get Zetman, Arrow S1, Rose of Versailles Part 2, and Star Wars Complete Saga and none were eligible. And their shitty mobile site isn't helping.
 
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Got Dragon Age II, Kinect Sports and Mass Effect 2 for about $12. The free shipping code is good for grabbing cheap older games that were lurking on the wishlist. 

 
Been a while since I posted in here, but I'm going to complain about another crappy book. Surprise.

This came in today. I'm going to assume the pictures can speak for themselves:

http://i.imgur.com/dYmmS6c.jpg
http://i.imgur.com/vkYhkC4.jpg
http://i.imgur.com/1p8kVoJ.jpg
http://i.imgur.com/uEF4O5j.jpg

Be sure to note the visible water damage in the last one. And I don't care if I ended up paying $1.78 for the book, I'm still going to get ahold of customer service and ask for a refund; I've been slowly building up my FMA collection thanks to Hastings and only have a few volumes left, and this is the first one I've ever received that wasn't in good condition (meaning I've bought ~20 volumes from them by now). This one looks like some kid stomped on it and decided to piss on it for good measure. They should be paying me for forcing me to touch it.

I'm slowly losing faith in Hastings, which probably explains the fact I hadn't placed an order before this one in over two months.

 
November 15th-16th 2 Day Sale

Save 30% Off Used Books, CDs, Movies or Games (Quaifying titles only)
Code: HOMEYDONTPLAYDAT

or

Free Shipping On Books, CDs, Movies or Games (Qualifying titles only)
Code: HOMEYTHECLOWN

 
Elusive said:
Been a while since I posted in here, but I'm going to complain about another crappy book. Surprise.

This came in today. I'm going to assume the pictures can speak for themselves:

http://i.imgur.com/dYmmS6c.jpg
http://i.imgur.com/vkYhkC4.jpg
http://i.imgur.com/1p8kVoJ.jpg
http://i.imgur.com/uEF4O5j.jpg

Be sure to note the visible water damage in the last one. And I don't care if I ended up paying $1.78 for the book, I'm still going to get ahold of customer service and ask for a refund; I've been slowly building up my FMA collection thanks to Hastings and only have a few volumes left, and this is the first one I've ever received that wasn't in good condition (meaning I've bought ~20 volumes from them by now). This one looks like some kid stomped on it and decided to piss on it for good measure. They should be paying me for forcing me to touch it.

I'm slowly losing faith in Hastings, which probably explains the fact I hadn't placed an order before this one in over two months.
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Everyone's levels of acceptability for used products varies. It would seem that the mind set here was "Can you read it? Okay it's good to sell." With a large inventory and no description of individual items, the baseline standards are low.

I personally agree with you and think that isn't acceptable to send out - especially because of the water damage, but I'm also sure other people would disagree, especially considering you paid $1.78 for it.

Hastings will refund you usually without any problems. You probably won't even have to send it back.

What pisses me off more than the occasional not-decent-shape book that passes through as a trade in is when they have a nice condition book that is really damaged by their shitting shipping standards. Lately I've been receiving trade paperbacks with broken spines or bends in them where the book is literally bent up at a 90 degree angle in some points. That's just absurd. A piece of cardboard in the shipping envelope would have saved those books.

But at the end of the day, Hastings is too big and too poorly managed to care about the quality of items that reaches their customers. They'll just keep shoveling out refunds until the costs of doing so outweigh the benefits of not changing the way they do business.

 
I usually get my games with broken cases, which i don't mind since i only buy cheap games for $3 to $5 when they have free shipping. But i just got Rage for 360 and it was missing two discs.. Seriously Hastings?

 
Agentnono24 said:
I usually get my games with broken cases, which i don't mind since i only buy cheap games for $3 to $5 when they have free shipping. But i just got Rage for 360 and it was missing two discs.. Seriously Hastings?
Click to expand...
Aw hell, I ordered that game too given that it was $3.60 with free shipping. Hopefully mine turns out better than that, although 1/3 of the discs doesn't bode well...
 
I have had few problems otherwise, but I have ordered Highschool of the Dead Volume 2 three times now and all three times I have gotten different volumes. The first 2 times were Volume 5 (which has the same character on the front in a different pose) but this last time was Volume 3.
 
Is anyone else having trouble with their "loyalty" coupons? My 40% off one doesn't work at all on used video games or graphic novels, only books. I have another courtesy 40% off code from this past summer when Hastings royally screwed up a different order of mine, and it only takes 30% off used graphic novels and video games and 40% off books. Both codes should be 40% off used items without qualification according to the terms. I emailed CS but they sent back an inane reply about not being able to find an order number.... because there is no order number... because I didn't place an order since neither code was working as advertised. Annoying to say the least.

 
kodave said:
Is anyone else having trouble with their "loyalty" coupons? My 40% off one doesn't work at all on used video games or graphic novels, only books. I have another courtesy 40% off code from this past summer when Hastings royally screwed up a different order of mine, and it only takes 30% off used graphic novels and video games and 40% off books. Both codes should be 40% off used items without qualification according to the terms. I emailed CS but they sent back an inane reply about not being able to find an order number.... because there is no order number... because I didn't place an order since neither code was working as advertised. Annoying to say the least.
Click to expand...
There is a qualification actually, which they did not put anywhere in the email, and never stipulated on the fine print of the page that there is a qualifying list.

I was dealing with this not too long ago on their Facebook page, and they pointed out there was a list even though they never specified it anywhere in the email or on the site, which is just some lazy work.

You have to actually click on the image page in the loyalty code email, and it'll bring you to the qualifying titles page.

Here's the link to it,

http://www.gohastings.com/catalog/section.jsp?departmentName=POD&podName=Used&utm_source=GO_Sale_Loyalty40_11102013&utm_medium=Email&utm_campaign=Loyalty25

There are a lot of things that doesn't seem to be included at all in the qualifying titles, so it's more or a less a toss up when I can actually use these codes because things are hit or miss on the list. ~_~

 
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jdwyer2009 said:
HAHA Used copy of Dragon's Crown Vita is more expensive than a new copy without using the coupon. Good job Gohastings.
Click to expand...
They use a 25% increase algorithm (Amazon marketplace as the base) for their used prices in order to balance it out during these sales. It used to be the same price as whatever the lowest price was on the marketplace, but once they started getting more and more customers it was apparent they were losing more and more money, so they put a stop to that after awhile and came up with this new algorithm.

So if the used price is only a little less than new price depending what Amazon has it set, this actually happens quite often with newer items where used prices are more than new, but they do it with the expectation that people do the majority of their shopping during these sales, so it balances it out in the end more or less.

There are also the random outlier items that don't seem to follow any practical algorithm, and just randomly priced incredibly high for no reason because their web developers blow at fixing pricing issues.

It's all part of the experience of shopping at Hastings. ;D

 
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For those in the know, is there ever a code that a kinect sensor would qualify for? They've got them pretty cheap but shipping is almost $7. I've tried during the last few sales but the 30-40% codes don't work. I guess they're only good on games but not accessories. I pretty much only want it for one game so I'm not willing to pay much
 
Squarehard said:
There is a qualification actually, which they did not put anywhere in the email, and never stipulated on the fine print of the page that there is a qualifying list.

I was dealing with this not too long ago on their Facebook page, and they pointed out there was a list even though they never specified it anywhere in the email or on the site, which is just some lazy work.

You have to actually click on the image page in the loyalty code email, and it'll bring you to the qualifying titles page.

Here's the link to it,

http://www.gohastings.com/catalog/section.jsp?departmentName=POD&podName=Used&utm_source=GO_Sale_Loyalty40_11102013&utm_medium=Email&utm_campaign=Loyalty25

There are a lot of things that doesn't seem to be included at all in the qualifying titles, so it's more or a less a toss up when I can actually use these codes because things are hit or miss on the list. ~_~
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What a f-ing joke. Absolute incompetency. Who signs off on letting this shit go live? It's like their gift card fiasco last week or the week before where they changed the details to make it work at least 3 times after the promotion went live.

At any rate they need to fix the coupon code they gave me this summer. The only qualification they gave me personally on that was it was for "4 or more" used items.

 
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Agentnono24 said:
I usually get my games with broken cases, which i don't mind since i only buy cheap games for $3 to $5 when they have free shipping. But i just got Rage for 360 and it was missing two discs.. Seriously Hastings?
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My Rage came in the mail today. All three discs in good condition, and with manual, but the Sewer DLC was used. There was some Gamestop sticker gunk on it, but thankfully mine didn't suck like yours. :(
 
Goddamnit... Only God Forgives blu used shows limited quantities. Rush home, jump on my PC and now it says out of stock, but still "limited quantities" on the main page. fucking amateur hour. I did get The Master blu used for like $9 and, for whatever reason, Schindler's List 3 disc blu is only $17 new and $20 used...?

 
eulogywerd21 said:
Goddamnit... Only God Forgives blu used shows limited quantities. Rush home, jump on my PC and now it says out of stock, but still "limited quantities" on the main page. fucking amateur hour. I did get The Master blu used for like $9 and, for whatever reason, Schindler's List 3 disc blu is only $17 new and $20 used...?
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Someone just explained that above. Used prices involve an algorithm that looks at other used prices from reputable sellers on Amazon Marketplace with the same item in Very Good condition. On Hastings, shipping is only $0.96 for movies/music and $2.28 for games. Shipping for Amazon Marketplace is a flat $3.99. So Hastings in turn marks up the prices on their own website a few bucks to account for this difference in final price between the two purchasing venues.

It's also not uncommon to see used items priced almost the same amount or even more than new items on Amazon Marketplace.

This then translates to used items pricing above new items on GoHastings.

But in the end it doesn't matter because if you're looking at Schindler's List used for $20, you're going to use the 30% off and pay $14 plus $0.96 which is cheaper than the new price. Obviously that's not that great of a deal as if the used price was less than new by default, but it gives the consumer a discount and makes Hastings more money.

 
I think the real question is whether or not you need a 3-disc Blu Ray version of a black and white movie about the Holocaust that was released in 1993. How vibrant do you need your shades of gray? ;)
 
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I think the real question is whether or not you need a 3-disc Blu Ray version of a black and white movie about the Holocaust that was released in 1993. How vibrant do you need your shades of gray? ;)


Black levels are actually the most noticeable upgrade to me over DVDs, but maybe my eyes are just weird.
 
MrNinjaSquirrel said:
Black levels are actually the most noticeable upgrade to me over DVDs, but maybe my eyes are just weird.
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Well there's a giant leap in file size, which means more bit values. But I think that a value of true black is the same for both formats, and it depends on your TV's contrast/polarization capabilities. I was just ribbing him anyway, although I dislike it when companies cash in on new formats when it's not necessary.
 
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Are the promotion codes account bound?

If not, would anyone who doesn't want theirs be willing to trade it? I'm a PC gamer, so I've got Steam, Origin and Desura keys. I'd prefer 40% off.

PM me if interested.

 
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Anyone seen a leak of the Hastings BF ad yet? I'm going back to my hometown for Thanksgiving and they have three Hastings stores (one of which I used to work at) and they generally tend to be the only place I go for Black Friday. Just looking to plan ahead, lol.

 
Finally placed an order back when they were running the 30% off. Only worthwhile thing in stock was Final Fantasty IV Complete on PSP. Was shocked when it showed up - the thing was immaculate! Included a mint manual, unused Square code, unscratched Dissidia code, and even the card set! Holy crap! I am impressed.

 
Thanks for the link and code!

Keep note that this works for some PV things as well (somebody beat me to something PV I was looking at, but that's all good).

 
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Well guys, here's the BF ad for Hastings (Dunno if the same stuff will be on the GoHastings site). The kicker here is a 250 GB X360 holiday bundle (Halo 4 Disk/Tomb Raider DL code) for $150. There are other stuff on sale as well, but mostly running on the weekend within different times.

http://bit.ly/1bL9NjB

 
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Dammit... I got two coupons from GH, and they're both the same codes, even though one is supposed to be 30% off and the other is $5 off $25 or more. The code only gives me $5 off. :bomb:

 
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Vinny said:
Dammit... I got two coupons from GH, and they're both the same codes, even though one is supposed to be 30% off and the other is $5 off $25 or more. The code only gives me $5 off. :bomb:
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Yeah the same for me. Looks like someone screwed up really bad.

 
Hastings is jacked up right now. I look up Sompsons season 15 DVD used and Breaking Bad season 5 DVD and they jump up in price like $5-20 when I click on them.

 
I'd update the first post and title for the 350K sale but obviously it is pointless since it is over in less than 10 minutes. Kind of lame to just run a 12 hour sale, but that's Hastings for ya.

 
Don't know when they updated for this sale because I don't believe it was last night. At any rate, first post updated. Not much of a sale though. Might as well hold out for next week.

 
Has anyone ever had an item canceled because it went out of stock and was able to reorder it and get customer service to honor the previous price? The item I want was canceled and is now back in stock online - obviously no longer at the price I want - and the customer service rep I called couldn't do anything for me.

 
whitereflection said:
Has anyone ever had an item canceled because it went out of stock and was able to reorder it and get customer service to honor the previous price? The item I want was canceled and is now back in stock online - obviously no longer at the price I want - and the customer service rep I called couldn't do anything for me.
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Super rare and if anyone has had that done, that's the rare exception.

 
whitereflection said:
Has anyone ever had an item canceled because it went out of stock and was able to reorder it and get customer service to honor the previous price? The item I want was canceled and is now back in stock online - obviously no longer at the price I want - and the customer service rep I called couldn't do anything for me.
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I ordered a bunch of junk last time and they didn't ship something. They refunded it, and didn't even allow a replacement. Their system just might not be set up for making replacement/substitution orders at all.

Only once was I able to get them to honor a previous price. Something got lost in the mail and they said i could reorder it and when it shipped call to get the difference refunded.

 
Well, that was weird. I ordered We Without Wings for somewhere around $38 and used the 350K code to get it marked down to $26. When I get the package in, there is a sticker for $28.99 on the box. When I look at my order, the base price went down to $28.99 as well, yet I still paid $26. E-mailed them to see if they can adjust it.
 
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