The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
Click to expand...
Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
Click to expand...
However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
Click to expand...
However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
Last edited by a moderator:
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[quote name='ivana89']has anyone bought 'knights in the nightmare' (PSP) from GH? is a physical UMD included? under 'game details' tab, 'package contents' only lists '44 pg manual':

http://www.gohastings.com/product/GAME/Knights-in-the-Nightmare/sku/281314391.uts

sorry if this is noob-ish, but i had a problem last time: bought 'patapon 2' but didn't notice it was 'downloadable game voucher' instead of UMD:

http://www.gohastings.com/product/GAME/Patapon-2/sku/278302109.uts

the nice CSR forgave my bone-head move & let me return it for full refund. don't wanna make the same mistake again, since she probably won't be as lenient the 2nd time around. TIA.[/QUOTE]

it means you get the complete package ... sometimes the content just says Safety booklet (meaningno manual)
 
Just ordered some used blu rays with the 96 cent shipping.

I love it when Gohastings has sales that offer free or cheapass shipping. Alot of times they have fantastic prices on used DVDs and blu rays, but ass rapingly high prices on shipping. A couple of times I've had shipping actually cost more than the individual item itself!
 
[quote name='badhazard']I had a bad experience at GoHastings. so beware guys[/QUOTE]

I had a bad experience with drinking water. so beware guys

Would you like to elaborate on what happened and what made it so bad? Because otherwise I will follow your caution sign as much as someone saying what I did about water...
 
I've never had a bad experience with GoHastings. Remember, people will only tell you when something goes wrong, not when it goes right. Not to discount someone's experience, but just one bad one isn't really anything to worry about.
 
[quote name='badhazard']I had a bad experience at GoHastings. so beware guys[/QUOTE]

Yes, its such a terrible company that a it has its own thread dedicated to it for deals. Beware!
 
I for one have never had a issue with Gohastings and have purchased over 50 items. Most of those have been books but have still not had any issues with games either.
 
I had a poor customer service experience. It ended ok though. It was one of those buy two get one for a dollar deals. I was sent a blops that had a barcode sticker on it for the return center or something like that (it gave the impression it was previously returned as a defective disk). Low and behold it didn't work this also was the disk that ended up being a dollar. Excellent customer service would have been able to return the disk and send a replacement out no problem. They however are only able to accept returns, so it took a week of emailing back and forth to get them to agree adjust a new order to the $1 + shipping if I ordered like normal and emailed the new order number back to customer service. So it ended up ok, but it took a week of back and forth to get there.

Also looks like they have the used kinects for 75 up, though I'd rather wait for BF and pay a little more and get gunstringer etc with it.
 
Free shipping with orders over $40 for today only with the code HOHOHO

Promo_Bar_FreeShip.jpg
 
Well, someone on Facebook said they always offer one day of free shipping whenever they do 96 cent shipping, and sure enough it was true, sorta.

Unless you're going to load up on $40 of worth of really cheap DVDs/Games/CDs/Whatever (somewhere under $8 or so), you're better off waiting for a better promotion.
 
[quote name='ClevelandBrowns']Man, this new site just does not work in my firefox browser. works in chrome though. Anyone else have trouble with the new site?[/QUOTE]

Try clearing your cache. It worked for me after that.
 
They've made and uploaded some banners for future sales. Nothing to exciting, unforutnately. Here they are, for 11/18:

Static_11.18_Books.jpg

Static_11.18_Music.jpg

Static_11.18_Movies.jpg

Static_11.18_Games.jpg


and then for 11/20, it's:
Static_11.20_Books.jpg

Static_11.20_Music.jpg

Static_11.20_Games.jpg



There are others for the other categories as well, but they didn't really seem relevant. No deal on movies on the 20th.
 
[quote name='Kaltic']I had a bad experience with drinking water. so beware guys

Would you like to elaborate on what happened and what made it so bad? Because otherwise I will follow your caution sign as much as someone saying what I did about water...[/QUOTE]


Last year i bought 3 games. They shipped 1 by itself and shipped 2 together.
I got the 1 in the mail. Never get the 2. after 3 weeks i gave them a call. They said it was shipped and delivered. I told them i did not get it and it might be at the wrong house or something. They told me to call the postal office. No help at the postal office, The guy did not remember. I gave gohastings a call back and they said they cant do anything about it.
20 bucks down the drain

I agree with people only telling you when something goes wrong.

they pretty much stole from me. I paid for 2 games on their site. i never got the 2 games and was never given a refund. Im not telling people to stay away from them. just giving a warning to fellow gamers.
 
[quote name='badhazard']Last year i bought 3 games. They shipped 1 by itself and shipped 2 together.
I got the 1 in the mail. Never get the 2. after 3 weeks i gave them a call. They said it was shipped and delivered. I told them i did not get it and it might be at the wrong house or something. They told me to call the postal office. No help at the postal office, The guy did not remember. I gave gohastings a call back and they said they cant do anything about it.
20 bucks down the drain

I agree with people only telling you when something goes wrong.

they pretty much stole from me. I paid for 2 games on their site. i never got the 2 games and was never given a refund. Im not telling people to stay away from them. just giving a warning to fellow gamers.[/QUOTE]

Did they give you the tracking numbers?
 
[quote name='kodave']Did they give you the tracking numbers?[/QUOTE]

Yes they did. It said it was delivered. I never got it. Possible it was delivered to wrong house.

The weird thing i find is, They didnt give me the tracking until i called them with the issue. the email with the tracking numbers also said "your issue is resolved"
 
[quote name='badhazard']Yes they did. It said it was delivered. I never got it. Possible it was delivered to wrong house.

The weird thing i find is, They didnt give me the tracking until i called them with the issue. the email with the tracking numbers also said "your issue is resolved"[/QUOTE]

They used to not give tracking numbers in every email even though every package has one. I think it was just lazy employees/shipping notification practices. But I've gotten literally dozens of packages from them over the past few months, and they all had tracking numbers given in the email.

It sounds like your mail man fucked up, but I don't know whose responsibility it is to contact the post office about this.

One book package from Hastings got lost by the Post Office. It never moved any further than a regional sorting facility. I contacted Hastings and they just refunded my money - they didn't bother to contact USPS or find out where my package went. I contacted USPS myself and all they said was that "packages occasionally get lost, and since we handle so many, there's no way we can ever find it. Sorry."

Having dealt with UPS in a situation where I didn't get my package from GameStop even though it had been "delivered," the merchant had to contact UPS to initiate a trace on the package. When UPS was found to be at fault, they paid the merchant and I got my items re-shipped. But I assume that's something GameStop has worked out in a contract with UPS. I don't know if Hastings has any kind of special contract with USPS or how USPS handles smaller merchants and if its really the merchant's responsibility to contact USPS to figure out what went wrong in shipping.

You could have pressed CS further, or done a charge back on your credit card for the two games you didn't receive and let your CC company handle GoHastings. A hassle, yes, but at least you'd get your money back.
 
Thanks for the advice. But this happened last thanksgiving lol. a tornado hit my neighborhood too. So i always wondered if it flew out of my mail box. the mail box was fine and closed and all the mail was still in it.
 
[quote name='kodave']1st post updated. Still no word on online Black Friday deals.[/QUOTE]

hey, OP, is the 96-cent shipping 'REINDEER' promo is still in effect? if so, til when? trying to balance buying something now vs waiting to see what BF brings. TIA.
 
[quote name='ivana89']hey, OP, is the 96-cent shipping 'REINDEER' promo is still in effect? if so, til when? trying to balance buying something now vs waiting to see what BF brings. TIA.[/QUOTE]

No, its not. That's why I removed it from the first post.

Also, updated the first post with some stuff I found for Thanksgiving/Black Friday. Looks like BF is going to be a bust online for games. The banner claims 50% off hit games, but I doubt that'll result in many if any good deals.

In the movies department, used DVDs will be 30% off and used BluRays are 20% off.

No book deals yet.

I'm expecting them to drop some kind of overall free shipping or 96 cent shipping for at least a day or two over the weekend, but who knows.
 
Wow, that's an incredibly disappointing online sale from them. 30% off everything + free shipping is what I was expecting. :/
 
To be fair, they could still announce other deals or change these weak deals. That's just what I've unearthed so far. Perhaps they'll add some more tonight or tomorrow.
 
[quote name='DarkSageRK']Wow, that's an incredibly disappointing online sale from them. 30% off everything + free shipping is what I was expecting. :/[/QUOTE]

This would be magical. Let's all bug Hastings to make this their Black Friday online deal instead. ;)
 
[quote name='DarkSageRK']Wow, that's an incredibly disappointing online sale from them. 30% off everything + free shipping is what I was expecting. :/[/QUOTE]

you never get both anymore...it's either 30% off OR free shipping. You can only use 1 promo per order.

That said, these sales are a joke. I was expecting at LEAST 30%.
 
Updated the OP again with some more hints from their Facebook page.

Apparently ALL books, used and new, will be 30% off. Not as good as the 40% used some of us are addicted to, but the 30% off new could also be very interesting.
 
30% off new? cool there are some volumes of manga I want that aren't that cheap used anyways and they have new copies available

edit: assuming it's a coupon code and they aren't just knocking everything down 30% off MSRP which would suck
 
[quote name='kodave']Updated the OP again with some more hints from their Facebook page.

Apparently ALL books, used and new, will be 30% off. Not as good as the 40% used some of us are addicted to, but the 30% off new could also be very interesting.[/QUOTE]

That sounds pretty promising. That's not just for the in-store ad, though, is it? I saw in your OP that 30% off applied to books over $3.99.
 
[quote name='Blade']That sounds pretty promising. That's not just for the in-store ad, though, is it? I saw in your OP that 30% off applied to books over $3.99.[/QUOTE]

I'm quoting from Hastings' own Facebook posts in the first post. They're saying its 30% off across the board online for all books.
 
[quote name='kodave']I'm quoting from Hastings' own Facebook posts in the first post. They're saying its 30% off across the board online for all books.[/QUOTE]

30% off new books online would be fantastic. and, as you mention, the facebook does SPECIFICALLY state new and used.
 
Also, my guess is the code BLACKFRIDAY will be the promo code for the books, along with the movies, in case anyone wants to try it in an hour or two instead of waiting until 7 AM CST.
 
Yep, BLACKFRIDAY is the code for books as well, NEW and USED, and its live right now. Go get 'em before the rest of the Internets realizes it.
 
[quote name='Irukandji']It's not discounting anything for me.[/QUOTE]

When you go to the final checkout, when you add your credit card, it will do the discount
 
[quote name='PancakesAreLove']When you go to the final checkout, when you add your credit card, it will do the discount[/QUOTE]

Awesome. Thank you.
 
Man, I don't know why I keep checking with Gohastings. Every graphic novel I'm interested in is always Out of Stock. Oh well. Happy hunting for the rest of you.

-B
 
[quote name='Abbadon74']Man, I don't know why I keep checking with Gohastings. Every graphic novel I'm interested in is always Out of Stock. Oh well. Happy hunting for the rest of you.

-B[/QUOTE]

That takes me back when I spent over 2k on manga. Never again...
 
[quote name='PancakesAreLove']That takes me back when I spent over 2k on manga. Never again...[/QUOTE]

In one shot, or over an extended period of time? So I guess you're the reason they're always out of the stuff I'm looking for then? :)

-B
 
[quote name='Abbadon74']In one shot, or over an extended period of time? So I guess you're the reason they're always out of the stuff I'm looking for then? :)

-B[/QUOTE]

In a span of one year when manga/anime hit mainstream where I lived. I used to buy them for full price and right when they were released. They're sitting in my garage collecting dust right now :p
 
I just dropped $69.50 on books. 7 new books, 3 used books where I was happy with the 30% discount. Guess I'm adding to my book backlog this BF instead of my video game backlog.

But I got some newer released hardcover GNs/Trades for good prices, so it was worth it.

There's one more big book I'm thinking about getting, but $50ish for it might be kind of steep for my wallet right now. I'm also debating a different $50ish book over at the BN 30% off sale too.

The first post should be cleaned up in about a minute with more details from the Hastings site. If you're thinking about getting any used DVDs, hold off, because Monday will have "up to" 40% off using a code, which I hope means used DVDs will just be 40% off. Unless you think your DVD will go OOS with 30% off...

If you're buying music, the future images don't have any "up to" language, so you might want to wait for Monday for 50% off instead of 40% off right now, again, if you think your item will stay in stock.
 
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