The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
Last edited by a moderator:
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Umm I have always bought used games from them, but want to buy a previously used one; does the game come w/ the original case or a rental case usually?
 
[quote name='Carlanga']Umm I have always bought used games from them, but want to buy a previously used one; does the game come w/ the original case or a rental case usually?[/QUOTE]

If you value the condition and quality of your games or movies, DO NOT BUY PREVIOUSLY VIEWED/USED.

Hope that helps. ^__^
 
[quote name='Squarehard']If you value the condition and quality of your games or movies, DO NOT BUY PREVIOUSLY VIEWED/USED.

Hope that helps. ^__^[/QUOTE]
Well, its a PS3 game, so I assume the BR won't be really damaged... I really want to know if they come w/ the original case or not to make my buying decision.
 
[quote name='Carlanga']Well, its a PS3 game, so I assume the BR won't be really damaged... I really want to know if they come w/ the original case or not to make my buying decision.[/QUOTE]

They rarely come complete with original everything, and will most likely be in a generic or rental case. I was hoping my warning would cover this part too, but I guess I wasn't clear enough.
 
[quote name='Squarehard']They rarely come complete with original everything, and will most likely be in a generic or rental case. I was hoping my warning would cover this part too, but I guess I wasn't clear enough.[/QUOTE]
Got you! Thanks!
[quote name='DarkSageRK']Used actually usually comes with the shit it should. Previously Viewed is where you take the risk.[/QUOTE]
Thanks, I like to have the shit (orig case).
 
Just for the record, I've bought a mix of both used and previously viewed from GoHastings and every single thing I've ordered has come in its original case and all but two things have been in good condition. I've ordered probably 50+ things and maybe 6-7 of those were previously viewed. A few times, the previously viewed came in better condition than some of the used items. Still YMMV though, obviously.
 
[quote name='Tsel']Just for the record, I've bought a mix of both used and previously viewed from GoHastings and every single thing I've ordered has come in its original case and all but two things have been in good condition. I've ordered probably 50+ things and maybe 6-7 of those were previously viewed. A few times, the previously viewed came in better condition than some of the used items. Still YMMV though, obviously.[/QUOTE]

For me it's been the complete opposite, and in many of the cases I've received PV in the place of USED, so it's even worse. And I have 50+ orders in the past 2 months, not just items, so I have a pretty good sample size as well as far as my experience goes. I've actually stopped ordering PV altogether and I am still getting them even when I ordered USED, and the conditions are horrible on the ones that do arrive PV. But as you said, it'll be YMMV.
 
Fair enough, Squarehard. I'm not gonna say I haven't gotten previously viewed copies when I ordered used, but for the most part, used is a better choice.
 
[quote name='DarkSageRK']Fair enough, Squarehard. I'm not gonna say I haven't gotten previously viewed copies when I ordered used, but for the most part, used is a better choice.[/QUOTE]

Amen to that.
 
[quote name='V3rtigo']They don't need a warehouse. Look at your order IDs and you can see exactly how much they're selling. We're talking about 500-1000 orders per day. That's 4-8 per store per day. Let's say 5 items per, that's 20-40 items per store per day. Probably much less when there are no sales, which seems to be most of the time nowadays. That in no way requires a warehouse. It also is really laughable that at those volumes, they still can't get inventory right.

And yes, they're trading at low prices, but they were an $8 stock 2 years ago. Toys R Us already went bankrupt once, hence why they have private buyers (who I actually happen to know). It's foolish to compare them to Wal-Mart and Target but there is no reason they aren't as successful as Half Price Books. Big surprise, Half Price Books doesn't sell online, which is probably for the best. If you're not going to do it right, then why bother? Hastings bothered, and they're closing down stores and running a half-assed site. Maybe the Toys R Us owners will buy it for pennies on the dollar.[/QUOTE]

Despite the fact you are guessing at knowing the volume of orders and number of items in the orders based of what you think an order invoice from them means, you still completely ignored my point about the pitfall of running a central shipping location out of a retail front store.

Again, this whole thing stems from the idea "OMGz why can't the ship everything all at once instead of in 20 packages." Amazon doesn't even ship everything in the same package, so I don't know what the fuck people are going on about. I've had Best Buy items arrive separately from the same order. Large enterprises with a handful of warehouse locations across the country specifically for internet orders don't always ship your entire order from the same location, yet people think Hastings should? Logistics aside, that's just a huge "What the fuck" kind of statement. I've never ever once read any complaints about Amazon items arriving separately. But people like to pick on Hastings because its easy to do.

Who cares how they ship it (in terms of individual packages or all together) as long as your total price including shipping costs works out to be cheaper than the same item from another retailer or seller, including shipping?

But since you seem to know how to turn Hastings' business around, maybe you should send John Marmaduke your CV and a proposal. I'm sure he'll be real impressed by the references from your investor friends who own Toys R Us now.

Its also funny you continually blast Hastings where as stores like Toys R Us, Best Buy, f.y.e., etc. are all not doing so hot. The demand for physical locations for media items is increasingly shrinking. Hastings has many areas where they can do better for sure, but they're not exactly in a growing B&M industry.
 
[quote name='Squarehard']

Not to derail your conversation, but I just didn't feel it was fair picking on HPB just based on your experience.[/QUOTE]

My point wasnt to pick on them, just to say they are vastly different from hastings. Ive been in a ton of different locations and all were the same, so I guess you have some better HPB near you than I do :)
 
[quote name='Masterkyo']Picked up few games today with $0.99 shipping :)[/QUOTE]

Any recommendations that you think are noteworthy to try?
 
[quote name='V3rtigo'] Big surprise, Half Price Books doesn't sell online, which is probably for the best.[/QUOTE]

I hate to burst your bubble here (well, not really) but HPB does sell stuff online through the Amazon marketplace and through their own website.
 
[quote name='kodave']
But since you seem to know how to turn Hastings' business around, maybe you should send John Marmaduke your CV and a proposal. I'm sure he'll be real impressed by the references from your investor friends who own Toys R Us now.

Its also funny you continually blast Hastings where as stores like Toys R Us, Best Buy, f.y.e., etc. are all not doing so hot. The demand for physical locations for media items is increasingly shrinking. Hastings has many areas where they can do better for sure, but they're not exactly in a growing B&M industry.[/QUOTE]
They cant afford me. And theres a reason those companies are failing. They have 65 year olds trying to run an internet company, and yes, that includes the guys I know that own toys r us. There are too many options online to suceed with a company that cant innovate.
 
[quote name='V3rtigo']They cant afford me. And theres a reason those companies are failing. They have 65 year olds trying to run an internet company, and yes, that includes the guys I know that own toys r us. There are too many options online to suceed with a company that cant innovate.[/QUOTE]

Wow, somebody is conceited.
 
[quote name='Shaq-Funaki']How are the used items from GoHasting usually? Do they usually come complete[/QUOTE]

its a crapshoot 35 percent of the time
 
[quote name='V3rtigo']They cant afford me. And theres a reason those companies are failing. They have 65 year olds trying to run an internet company, and yes, that includes the guys I know that own toys r us. There are too many options online to suceed with a company that cant innovate.[/QUOTE]

I've created a monster. I'm sorry everyone. :p
 
[quote name='cjenvy']its a crapshoot 35 percent of the time[/QUOTE]

I would say it's a little bit more than 35%. Like I said, it is YMMV and this is just my own personal experiences, but every single thing I've ever ordered has come complete. There's only been a couple of times where something has come damaged.
 
[quote name='Tsel']I would say it's a little bit more than 35%. Like I said, it is YMMV and this is just my own personal experiences, but every single thing I've ever ordered has come complete. There's only been a couple of times where something has come damaged.[/QUOTE]

Ive ordered thousands of items from them, and rarely do things not come complete. Infact, I think Ive only once or twice had used come incomplete for movies/dvd sets. Usually the games I get are complete too, but the most common occurrence seems that it doesnt come with the manual. More likely is the item coming in poor condition, but that is less than 10% for me too...
 
[quote name='cjenvy']so im in ny it started in kc and went to la first

lol usps[/QUOTE]

Hard to predict what USPS does. I live in CA and have had stuff shipped from NV and then make a road trip to the easy coast, and then eventually to CA in the end. You never know with the USPS. ^__^
 
I ordered from them for the first time this week. Fast shipping and the movies were really like new, both case and disc. I decided to try them out for some games now. Happy so far...
 
[quote name='V3rtigo']Yup, I sure am.[/QUOTE]

Well at least he's truthful, and as being a special person, you deserve special benefits for this. Welcome to my special list. **clicks ignore** :lol:
 
[quote name='Squall835']I hate to burst your bubble here (well, not really) but HPB does sell stuff online through the Amazon marketplace and through their own website.[/QUOTE]

They don't sell anything of their own on their own site. Other sellers sell stuff through hpb, just like private sellers on amazon.
 
[quote name='uncle5555']Well at least he's truthful, and as being a special person, you deserve special benefits for this. Welcome to my special list. **clicks ignore** :lol:[/QUOTE]

Oh noes! Some gamer nerd ignored me on some random website!

Have fun with Hastings. You obviously deserve each other.
 
Thank you, Trakan.

[quote name='Shaq-Funaki']How are the used items from GoHasting usually? Do they usually come complete[/QUOTE]

A while back I actually calculated how many of my games came complete from Hastings and I think it was something like 95%. And I've ordered quite a few games from them.
 
Actually, my :br: Back to the Future Blu-ray Trilogy came in great condition, but had no outer slipcover. It wasn't enough to fuss about, so I let it slide, but some may call that incomplete.
 
[quote name='cjenvy']so im in ny it started in kc and went to la first

lol usps[/QUOTE]

Last year had a first class package take a month to get to me. I live in IN and it went from LA>NYC>Philly>DC>Cincy>finally me. USPS does drop the ball sometimes.
 
I got fucked on my most recent GoHastings order. Ordered 10 games, 3 of them were messed up.
Bulletstorm and Call of Juarez were so scratched my XBOX would not read them.
RAGE came with 1 of the 3 discs. How do you screw that up?
 
[quote name='djjewboy']I got fucked on my most recent GoHastings order. Ordered 10 games, 3 of them were messed up.
Bulletstorm and Call of Juarez were so scratched my XBOX would not read them.
RAGE came with 1 of the 3 discs. How do you screw that up?[/QUOTE]

Hopefully you contacted customer service and got them returned.

And did you order previously used or were they used on the ones that were complete trashed? As for the RAGE with only 1 of 3 discs, I can definitely see an inexperienced employee not knowing it comes with 3 discs since some of the stuff they take in I have questioned in the past, so it's not like it never happens. I've had these things happen at Gamestop too. Employees don't always look on the box to see how many discs there are and what not, so it tends to happen.

Luckily I only buy PS3 games from them now, so I don't really ever worry about getting only one disc of a set, lol.

But hopefully customer service got all those refunded for you.
 
[quote name='sillymonkey321']Received another damaged hardcover graphic novel mailed in a plastic bag. :( I hope Hastings changes their minds on their packaging.[/QUOTE]

Bring these kinds of things up on their Facebook. Surprisingly I've gotten a lot of help with my posts on Facebook, and even talked to supervisors and what not about some of the issues brought up there, so if you feel strongly about it, definitely bring it to their attention on their Facebook since they are one of the few companies that actually read what's being said on there.
 
[quote name='sillymonkey321']Received another damaged hardcover graphic novel mailed in a plastic bag. :( I hope Hastings changes their minds on their packaging.[/QUOTE]

That sucks. What book was it?
 
I just ordered Kane and Lynch: Dead Men from them previously viewed. The $.96 shipping works on PV, which surprised me. Ended up being $4.07 shipped. I beat the game already, but have been wanting to play it again. I haven't ordered a previously viewed game from them I don't think, so I am interested to see how it arrives. It's cheap enough, so as long as it plays I don't care if it has packaging or anything.
 
Having some crappy shipping for the first time in awhile. Item shipped from Tulsa, which is like 7 hours from me, then it went down to Dallas and sits there.

It has taken about 4 days for item to get through 2 sort facilities. Is "packaging services" first class or parcel post? If its parcel, it makes sense that it takes a week and goes backwards
 
[quote name='merchie89']Having some crappy shipping for the first time in awhile. Item shipped from Tulsa, which is like 7 hours from me, then it went down to Dallas and sits there.

It has taken about 4 days for item to get through 2 sort facilities. Is "packaging services" first class or parcel post? If its parcel, it makes sense that it takes a week and goes backwards[/QUOTE]

It's what USPS shows for media mail on their tracking. I don't know if that's always been the case, but it seems to be what they do now. It might also include parcel post. And I think USPS had to shutter a number of sorting locations last year so things might have to take routes that don't make a lot of sense to you but probably make some sense in terms of bulk shipping.
 
well it said it left Tulsa at like 9 pm on the 24th...and didnt arrive in Dallas till the 26th. Takes 1.5 days to go like 300 miles BOOO!!!!!

UPDATE: just went through Des Moines so will be here tomorrow. Technically only will take 4 days, but seems like an odd route.
 
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[quote name='merchie89']well it said it left Tulsa at like 9 pm on the 24th...and didnt arrive in Dallas till the 26th. Takes 1.5 days to go like 300 miles BOOO!!!!!

UPDATE: just went through Des Moines so will be here tomorrow. Technically only will take 4 days, but seems like an odd route.[/QUOTE]

On the flip side of your experience, I placed an order Monday evening and then another one on Tuesday morning. Last night, I received the Monday order and one item from the Tuesday order. Pretty awesome, I was very happy to see them so early.
 
[quote name='kodave']That sucks. What book was it?[/QUOTE]

Jason Aaron's Incredible Hulk OHC. As far as commenting on Facebook, i don't have a facebook account, but last time i got a damaged book i emailed their customer service and they helped me, but they didn't mention anything about their plastic bag shipping method.
 
Had a bad experience with them (First time actually in 2 years since Ive used them). During the 33% off deal last weekened, Ordered 2x Game of Thrones for the Xbox. Didnt get my first order until a full week later. When I called up for the 2nd GoT, it was "recalled" back for "unknown" reasons, No explanations was giving. When i asked again, the Customer rep said Who knows... I wont be ordering 2 of the same items from them ever again
 
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