The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
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Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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add one more weird one to my list of things with hastings looks like on 1 order i have atleast 7(still going through shipping notices) coming w the same tracking number and thus should be the same package


looks like it is 12 on that tracking 1 on another 2 on another and 6 on the last one

the 6 and 12 are the 2 largest ive ever seen
 
[quote name='cjenvy']add one more weird one to my list of things with hastings looks like on 1 order i have atleast 7(still going through shipping notices) coming w the same tracking number and thus should be the same package


looks like it is 12 on that tracking 1 on another 2 on another and 6 on the last one

the 6 and 12 are the 2 largest ive ever seen[/QUOTE]

If they're from the same series, chances are someone dumped their whole collection to Hastings and luckily you want all of them and they have all of them so you'll hopefully get a nice box full of books.

If they're not from the same series - that's just random that those two stores had that many books you ordered!

But your mail man/woman probably thanks you. I can't even imagine what it would have been like if you got all 80+ books and somehow they all came from individual stores. Probably lots of comedy would have ensued.
 
Just a quick update on order 1, everything arrived today, 4 of 5 games smooshed into one plastic mailer, all intact and other than some finger print smudges in great shape (even got a "another" slipcase for Prototype 2, it's the radnet edition, code was used though) 2nd package was the last game in that set (SF x Tekken PS3, that one's case was offset and not sitting correctly when I opened it, and it also was sent in a plastic bag. Still for every game being $19 on average with shipping included, I think I did pretty good considering most of these titles are still going for $35+ on amazon and elsewhere (some are less than 3 mos. old)

Secondly, is the other order after being on pins and needles for 3 days, finally got shipping confirmation on the last game, which I thought for sure after this long that something was going to happen and it would be cancelled, glad it was not, and will be happy to get it, should be here early next week. So far, so good. ;)
 
[quote name='kodave']If they're from the same series, chances are someone dumped their whole collection to Hastings and luckily you want all of them and they have all of them so you'll hopefully get a nice box full of books.

If they're not from the same series - that's just random that those two stores had that many books you ordered!

But your mail man/woman probably thanks you. I can't even imagine what it would have been like if you got all 80+ books and somehow they all came from individual stores. Probably lots of comedy would have ensued.[/QUOTE]

oh man when i was playing yugioh and bought and sold a ton on ebay it got so bad with incoming and outgoing packages that the mailman actually gave me one of those clear plastic usps boxes( you know the ones they have stuff sitting in in the truck and at the post office that they load all the mail to be delivered into the truck with

so each day the mail man would go to my house first take the loaded box with outgoing mail dump it in the truck fill the box with incoming and bring it back to me

man for some reason that seemed really cool back then


anyways its not all the same series persay as they are subseries but it is the same overlaying series for the most part with a couple other things added with them
 
ive reordered stuff i never got. In fact one day, I reordered the same bluray three times because the first two times it was cancelled almost immediately yet still showed in stock. The third actually shipped.
 
Happy with hastings today. Got a Watchmen hard back, pretty sure brand new and whoever sent it put it in oversized padded manila package and rapped the excess around the book so extra padding, which means not damaged in transit. :D
 
[quote name='antlp89']You can get better quality from CDs than the average digital content. For those that spend money on expensive headphones/amps/DACs/etc CDs are better than digital. Some even go as far as purchasing vinyl records for their expensive rigs.

I purchase the CDs of my favorite albums because I would rather have a physical copy of the album and prefer to get the best quality to use with my headphones.

If you are using shitty apple buds anyways then by all means go digital, it probably wouldn't make a difference for you and would be more convenient. :razz:[/QUOTE]

Thank you! Been having this argument with people a lot lately. I'd rather have the physical copy. Plus, CDs are fairly cheap now (lots of places do Buy 2 get 1 free or other deals) so it's more cost effective to go that route if you have the space. I just ordered both Digable Planets CDs and The Fugees CD. Nice profile pic btw antlp89!
 
Just placed another order. Keep finding 1.99 dvds. Every order im receiving lately is in those grey slip packages with no padding. The cases are pretty beat up when I receive them. Hard to tell whats damaged before or during shipping. But for 1.99 dvds, i can live with it.
 
[quote name='FlamedLiquid']debating if I want to reorder the stuff I never received.........

anyone ever reorder something they never got?[/QUOTE]

All the time.

I have a list of stuff I'm always looking to re-order I just pull up each time there is a sale. XD

In fact, I just had an order I made a couple days ago, and now it finally shipped after two prior failed attempts. Feels like I just caught a rare Pokemon!
 
I ordered :br: Lion King three times in one night. First two times it was cancelled and then out of stock, but it finally shipped on my third try. Persistence!
 
ehhh..thats not what I really meant..I meant like lost in the mail, not cancelled...but Ill take it for what it is. I think Ill bite. Hopefully will get all my stuff this time.

edit...nvm max payne 3 used is now OOS.
 
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[quote name='thecatinthehat']My order, all used:
Army of Two (PS3) $3.48
Army of Two: The 40th Day (PS3) $4.83
Bayonetta (PS3) $7.24
Heavy Rain (PS3) $8.87
Shadows of the Damned (PS3) $9.08
X-Men Origins: Wolverine - Uncaged Edition (PS3) $6.96

Subtotal: $40.46
Shipping: $13.68 (ouch)
Total: $54.14[/QUOTE]
I received all of my items with the exception of Shadows of the Damned which shipped separately.

All of the games were sent in a Jiffylite #4 Bubble mailer. The cases are all intact with the manuals and the games appear to be in good condition (I haven't tested them yet). Wolverine was shipped in a Blu-ray Disc case with the manual and case sleeve but I don't mind that.
 
Hastings' email customer service is the worst. If they're paying people to actually answer emails, its a waste of their God damn money. A freaking computer program could spit out the kind of responses that their CS reps do over email.

I just emailed them because an item I ordered last week was finally cancelled, yet its showing as in stock on their website right now. It was showing in stock on their website for a couple of days WHILE my order was still "in progress." So I want to know why I wasn't shipped the copy that is showing as available on their website. Instead I get some canned response that the item was purchased in store before it could be shipped to me. (Then why is it still in stock on your website, Hastings?) If it was some kind of phantom listing or bad listing, fine, but don't jerk me around with responses that don't adequately address what I emailed about in the first place.
 
[quote name='kodave']Hastings' email customer service is the worst. If they're paying people to actually answer emails, its a waste of their God damn money. A freaking computer program could spit out the kind of responses that their CS reps do over email.

I just emailed them because an item I ordered last week was finally cancelled, yet its showing as in stock on their website right now. It was showing in stock on their website for a couple of days WHILE my order was still "in progress." So I want to know why I wasn't shipped the copy that is showing as available on their website. Instead I get some canned response that the item was purchased in store before it could be shipped to me. (Then why is it still in stock on your website, Hastings?) If it was some kind of phantom listing or bad listing, fine, but don't jerk me around with responses that don't adequately address what I emailed about in the first place.[/QUOTE]

Their email customer service is by far the worst out of all their customer service avenues. It is pretty disgusting, and it was because of the email customer service rep that made me so angry and prompted me to contact and talk to the supervisor directly from a few weeks ago. Their phone, Facebook, even the CAG rep are on a completely different level of service compared to their email reps. Just awful.
 
Just had my last order shipped. 5 of 6 games in a single packet. Something tells me they didnt ship priority, even though the price difference would be negligible, and it would greatly reduce the risk of the items getting damaged.
 
[quote name='edson13']Just had my last order shipped. 5 of 6 games in a single packet. Something tells me they didnt ship priority, even though the price difference would be negligible, and it would greatly reduce the risk of the items getting damaged.[/QUOTE]

It'll be Parcel, so get ready for some smashed cases and what not, unless you get lucky.
 
Got one big paperback book (like a small phone book) in today in a bubble mailer. Was in good condition. Got an HC book in a poly bag. Corners were dented, not too bad, but I can't definitively pin that on the poly bag vs. prior not-so-great-handling. Also got my new copy of the Drawn to Life Collection for DS from their clearance. Arrived in a poly bag. It ended up being fine. It was shrink wrap sealed instead of y-fold (I don't know how this particular game normally shipped, but I think most DS games are y-fold), but I cracked it open and everything looks new. So overall a good shipping experience today from Hastings.
 
[quote name='kodave']Hastings' email customer service is the worst. If they're paying people to actually answer emails, its a waste of their God damn money. A freaking computer program could spit out the kind of responses that their CS reps do over email.

I just emailed them because an item I ordered last week was finally cancelled, yet its showing as in stock on their website right now. It was showing in stock on their website for a couple of days WHILE my order was still "in progress." So I want to know why I wasn't shipped the copy that is showing as available on their website. Instead I get some canned response that the item was purchased in store before it could be shipped to me. (Then why is it still in stock on your website, Hastings?) If it was some kind of phantom listing or bad listing, fine, but don't jerk me around with responses that don't adequately address what I emailed about in the first place.[/QUOTE]

yet you still continue to do business with them. I don't quite get you. When others complain about something with Hastings you defend them, then you post stuff like this or posts about how your items come damaged. eh....whatever floats your boat I guess.
 
So, my order has been "In Progress" for the last two days... I've ordered from Hastings before and never really had this kind of issue; none of the items I ordered are currently out of stock either. What's the suggested course of action guys?
 
[quote name='BigPoeticCanine']So, my order has been "In Progress" for the last two days... I've ordered from Hastings before and never really had this kind of issue; none of the items I ordered are currently out of stock either. What's the suggested course of action guys?[/QUOTE]

all you can really do is wait it out. 2 days is nothing. Give it atleast a week.
 
[quote name='FlamedLiquid']yet you still continue to do business with them. I don't quite get you. When others complain about something with Hastings you defend them, then you post stuff like this or posts about how your items come damaged. eh....whatever floats your boat I guess.[/QUOTE]

Well then you're not comprehending my posts, and clearly haven't been reading all of them.

I call out and "defend" Hastings when people say stupid shit like "Shipping kills the deal" or just make up blatant lies and falsities about Hastings or the way they operate. You know, like people having their wild scam and conspiracy theories about every which way Hastings is screwing them and ripping them off. I'm all about trying to have the best facts or insight we can and working with that to get the best deals and service possible. If Hastings is messing up in some way and people share those experiences, that helps us build up our knowledge base about Hastings. But comments like "Shipping kills the deal" and other nonsense adds nothing of value to the thread.

But I've on numerous occasions called out Hastings on a lot of things they are simply terrible at. I've directly ripped the Hastings representative in this thread (albeit over his misunderstanding). I'm always calling out their problems like email customer service. Poor inventory tracking systems. Poorly coded websites. Poor packaging. Things likely caused by lazy employees. Etc. I have numerous complaints about Hastings. I support and sympathize with people who have legitimate complaints about Hastings or legitimate problems with Hastings. But somehow people seem to miss all of those posts and think I'm just some blind defender of Hastings or that I actually work for Hastings.

At the end of the day, money talks. I buy a lot of used products off eBay and Amazon Marketplace and Hastings has often the lowest prices out there on so many things I buy from books to games and even occasionally movies (though I have my own personal gripes about Hastings movies other people don't share). I have never had a problem getting a refund from Hastings ever, and that is one place where their customer service shines. I may be out some time, effort, and frustration but I'm never out of my money when Hastings screws up. So that's why I'll stick with them. That, and more often than not, they deliver on what I've ordered. Yeah, sometimes they send me banged up and damaged products, but they also send me new products and like new products too when I've ordered used - which I also try to share with the thread so people know there is good along with the bad.

With movies, I've consistently gotten crap products for them, so I've largely stopped ordering movies from them (except I just broke that with my last order as I explained in another post). If they start sending me shitty book after book or game after game like I got with movies, then I'll stop buying those things and at that point I won't be buying anything from them anymore.

Hastings reps read this thread, they read my complaints and problems and read about other peoples complaints and problems. So I continue to call out Hastings when they get it wrong because people should know these things in case it happens to them in the future, and maybe the lurking Hastings employees are adding some of these issues to their list of things to fix.
 
[quote name='kodave']Well then you're not comprehending my posts, and clearly haven't been reading all of them.

I call out and "defend" Hastings when people say stupid shit like "Shipping kills the deal" or just make up blatant lies and falsities about Hastings or the way they operate. You know, like people having their wild scam and conspiracy theories about every which way Hastings is screwing them and ripping them off. I'm all about trying to have the best facts or insight we can and working with that to get the best deals and service possible. If Hastings is messing up in some way and people share those experiences, that helps us build up our knowledge base about Hastings. But comments like "Shipping kills the deal" and other nonsense adds nothing of value to the thread.

But I've on numerous occasions called out Hastings on a lot of things they are simply terrible at. I've directly ripped the Hastings representative in this thread (albeit over his misunderstanding). I'm always calling out their problems like email customer service. Poor inventory tracking systems. Poorly coded websites. Poor packaging. Things likely caused by lazy employees. Etc. I have numerous complaints about Hastings. I support and sympathize with people who have legitimate complaints about Hastings or legitimate problems with Hastings. But somehow people seem to miss all of those posts and think I'm just some blind defender of Hastings or that I actually work for Hastings.

At the end of the day, money talks. I buy a lot of used products off eBay and Amazon Marketplace and Hastings has often the lowest prices out there on so many things I buy from books to games and even occasionally movies (though I have my own personal gripes about Hastings movies other people don't share). I have never had a problem getting a refund from Hastings ever, and that is one place where their customer service shines. I may be out some time, effort, and frustration but I'm never out of my money when Hastings screws up. So that's why I'll stick with them. That, and more often than not, they deliver on what I've ordered. Yeah, sometimes they send me banged up and damaged products, but they also send me new products and like new products too when I've ordered used - which I also try to share with the thread so people know there is good along with the bad.

With movies, I've consistently gotten crap products for them, so I've largely stopped ordering movies from them (except I just broke that with my last order as I explained in another post). If they start sending me shitty book after book or game after game like I got with movies, then I'll stop buying those things and at that point I won't be buying anything from them anymore.

Hastings reps read this thread, they read my complaints and problems and read about other peoples complaints and problems. So I continue to call out Hastings when they get it wrong because people should know these things in case it happens to them in the future, and maybe the lurking Hastings employees are adding some of these issues to their list of things to fix.[/QUOTE]


one can hope...but I doubt theyll be making any vast improvements.
 
[quote name='kodave']Hastings' email customer service is the worst. If they're paying people to actually answer emails, its a waste of their God damn money. A freaking computer program could spit out the kind of responses that their CS reps do over email.

I just emailed them because an item I ordered last week was finally cancelled, yet its showing as in stock on their website right now. It was showing in stock on their website for a couple of days WHILE my order was still "in progress." So I want to know why I wasn't shipped the copy that is showing as available on their website. Instead I get some canned response that the item was purchased in store before it could be shipped to me. (Then why is it still in stock on your website, Hastings?) If it was some kind of phantom listing or bad listing, fine, but don't jerk me around with responses that don't adequately address what I emailed about in the first place.[/QUOTE]

[quote name='Squarehard']Their email customer service is by far the worst out of all their customer service avenues. It is pretty disgusting, and it was because of the email customer service rep that made me so angry and prompted me to contact and talk to the supervisor directly from a few weeks ago. Their phone, Facebook, even the CAG rep are on a completely different level of service compared to their email reps. Just awful.[/QUOTE]

Part of my second order came in yesterday, I ordered Get Carter (1971) with Michael Caine, but instead received Get Carter (2001) with Sly Stallone....

Now here's my point with quoting you two...

Emailed Hastings at 11AM, by 2PM had a response, keep the DVD, refund is incoming, now while not complaining about the turn around, I am a little disappointed with the response give that I asked for my correct movie and to ship back the other movie (which I already own...)

Went back today to check on reordering it before the sale is off, OUT OF STOCK....I was like ffs.

Win some, lose some, Hastings was 100% awesome on order 1, but is not off to a great start on order 2.

But back to the point, I've never had issues with their email CS, I clearly, calmly, explain my issue, what I'd LIKE for them to do and then send it off, most of the time they have a favorable response for me, or at least will send a label and refund me. I hope to never have that big of a problem that I need to call and speak with someone.
 
Hastings doesnt do exchanges or replacements in my experience. If you get the wrong item you get your money back... Not sure what more you were expecting there, especially if its out of stock. They cant very easily give you something they dont have.
 
[quote name='hamokmonky']Hastings doesnt do exchanges or replacements in my experience. If you get the wrong item you get your money back... Not sure what more you were expecting there, especially if its out of stock. They cant very easily give you something they dont have.[/QUOTE]

Some people claim to have luck getting replacements/exchanges. I've never had such luck but it doesn't hurt to ask. I asked if they would ship me the item they cancelled even though it was in stock before it got cancelled, but they ignored that. But my question/problem goes a little deeper because it may be questionable whether the item actually exists in one of their stores, apparently. Anyway, none of that is why I was annoyed with their email CS. It was mostly a lack of addressing the direct question I asked for my specific situation and giving me an unhelpful canned response.

It's actually something Hastings desperately needs to improve on. Other companies CS departments can authorize replacements and exchanges for internet orders. It doesn't seem like it should be out of the realm of possibility for Hastings to do as well. Especially if they know their employees screw up orders at the store level.

What happened to uncle5555 is a huge problem for Hastings and one of the reasons I stopped ordering most DVDs from them. Employees are too lazy to check the barcode numbers from the product against the order slip. They just grab whatever looks close enough to the title. There is absolutely no reason for what happened to uncle5555 to occur if people are doing their jobs properly. Not only is it a problem for movies with the same title, but its a problem for things like special editions when they send you a regular edition. Apparently some people even get DVD versions when they ordered Blu-ray versions. And from this thread it seems like people also have these types of problems when ordering various manga volumes from Hastings.
 
Hastings told me they couldn't process the refund unless I sent back my items. I told them the items were cheap enough that it's not worth the hassle to send them back. They then said they went ahead and refunded me. Alrighty then.
 
I've had some CS reps look at current inventory to try and give me a replacement, but the things I order arent exactly the most commonly traded stuff, so theres never excess inventory for them to replace it. I figured since uncle5555's item was out of stock on the website, then of course they couldnt get him his item because they probably dont have it anymore... I suppose it could be floating out there somewhere in the stores, but at this point who knows where or if they still have it unless they do a reinventory.
 
[quote name='kodave']Some people claim to have luck getting replacements/exchanges. I've never had such luck but it doesn't hurt to ask. I asked if they would ship me the item they cancelled even though it was in stock before it got cancelled, but they ignored that. But my question/problem goes a little deeper because it may be questionable whether the item actually exists in one of their stores, apparently. Anyway, none of that is why I was annoyed with their email CS. It was mostly a lack of addressing the direct question I asked for my specific situation and giving me an unhelpful canned response.

It's actually something Hastings desperately needs to improve on. Other companies CS departments can authorize replacements and exchanges for internet orders. It doesn't seem like it should be out of the realm of possibility for Hastings to do as well. Especially if they know their employees screw up orders at the store level.

What happened to uncle5555 is a huge problem for Hastings and one of the reasons I stopped ordering most DVDs from them. Employees are too lazy to check the barcode numbers from the product against the order slip. They just grab whatever looks close enough to the title. There is absolutely no reason for what happened to uncle5555 to occur if people are doing their jobs properly. Not only is it a problem for movies with the same title, but its a problem for things like special editions when they send you a regular edition. Apparently some people even get DVD versions when they ordered Blu-ray versions. And from this thread it seems like people also have these types of problems when ordering various manga volumes from Hastings.[/QUOTE]

I've actually had luck with them replacing my order maybe once in the entire time I've shopped with them.

But I have had several times where I've received an order and it was incorrect, and since the sale was over and the item they sent me was incorrect they allowed me to re-order it to get the previous discount from the week before (or weeks, whatever the sale of that week the order was made), and all I had to do was call in to have them adjust it after I made the order.

I've also had issues where it was out of stock, but the customer service rep also made the adjustment when it finally came back in stock after I made the order and called them up, so there are other options.

I understand what you mean that it's not out of the realm of possibility, but for them to do that they might have to retrain all their representatives and also calls might last longer since the customer service reps will have to call up each store and see if they're available to pick the item for the replacement, and if one store doesn't have it they will have to keep going to the next store. And if they put in an order for it in their system and it doesn't get picked, then the customer might be even more upset it gets canceled again.

And most other online companies offer returns because they come from one or a few main places of business, rather than the dozens to hundreds of places across the states, and not even a guarantee what will be at each store because of the nature of USED, which I think is the biggest issue. Even on Amazon when you buy something used from Warehousedeals or one of the NorAm companies, and they have multiples of the same item you ordered in stock, you can't ask for a replacement, only a return. And I know what you're saying because they are technically a Marketplace seller for NorAm companies even though always fulfilled by Amazon, but WHD is owned by Amazon, they just sell the USED products from Amazon. But if you try to return an item from WHD, you don't even get an option for a replacement when you fill out the return form because they're not set up for it on USED.

I think with the way they have everything put together structurally right now might make it harder for Hastings to just do a replacement program rather than just returning it. It is definitely possible, and I hope it will happen, but a lot of things for them will have to change to be able to put all these things together, but I'm not sure if it will be any time soon.
 
So the one item that hasn't shipped for me just came back in stock and my order status (that I place on Sunday) still says processing. What are the chances it'll ship?

I haven't gotten a cancellation notice or anything yet...
 
[quote name='Vinny']So the one item that hasn't shipped for me just came back in stock and my order status (that I place on Sunday) still says processing. What are the chances it'll ship?

I haven't gotten a cancellation notice or anything yet...[/QUOTE]

Things come back in stock all the time, like actually come back in stock, so if you get it early on, you're probably good to go. Let us know how it goes. XD
 
[quote name='kodave']
I call out and "defend" Hastings when people say stupid shit like "Shipping kills the deal" or just make up blatant lies and falsities about Hastings or the way they operate [/QUOTE]

This. When I first joined this board I stayed away from goHastings deals because members would chime in and say the shipping rates were killing the deals. I took posts at face value but when members like KoDave spoke up and broke down the total costs for multiple orders I had then realized I had missed out on some of their deals due to some misinformation.

When it comes to my actual gaming collection, goHastings has been my main source for used games.
 
[quote name='Squarehard']I understand what you mean that it's not out of the realm of possibility, but for them to do that they might have to retrain all their representatives and also calls might last longer since the customer service reps will have to call up each store and see if they're available to pick the item for the replacement, and if one store doesn't have it they will have to keep going to the next store. And if they put in an order for it in their system and it doesn't get picked, then the customer might be even more upset it gets canceled again. [/QUOTE]

I don't think they'd have to be on the phone as much as you think given that computers should be able to handle most of the process. Yeah there is that risk if they don't call and confirm, the customer may be even more disappointed if that replacement gets cancelled. But even the option of re-ordering then having the new order adjusted to the old order's price would be better than nothing - but they've never once offered me that. And that's not something anyone would have to be on the phone for, provided the customer emails in their old order number and the new one. The rest should be easy for a CS rep to figure out from there. I know the whole 140 store thing throws things off a bit but I'm sure someone could come up with a reasonable solution - especially you know, the people they pay to think about these kinds of things to improve the company and have more knowledge and info on the inside than us speculators do.

[quote name='Vinny']So the one item that hasn't shipped for me just came back in stock and my order status (that I place on Sunday) still says processing. What are the chances it'll ship?

I haven't gotten a cancellation notice or anything yet...[/QUOTE]

That's basically the boat I was in and my item still got cancelled and CS was no help. So... who knows.
 
[quote name='kodave']I don't think they'd have to be on the phone as much as you think given that computers should be able to handle most of the process. Yeah there is that risk if they don't call and confirm, the customer may be even more disappointed if that replacement gets cancelled. But even the option of re-ordering then having the new order adjusted to the old order's price would be better than nothing - but they've never once offered me that. And that's not something anyone would have to be on the phone for, provided the customer emails in their old order number and the new one. The rest should be easy for a CS rep to figure out from there. I know the whole 140 store thing throws things off a bit but I'm sure someone could come up with a reasonable solution - especially you know, the people they pay to think about these kinds of things to improve the company and have more knowledge and info on the inside than us speculators do.[/QUOTE]

As far as the option to re-order discount you will have to ask them directly for it as I've always been the one that had to initiate it in the past. And I think first and foremost if they decide to make this change is to make sure all their customer service reps are on the same level, because the email service is really just awful compared to all their other services. I can't even imagine how much more useless they can be if they implemented a replacement program with their current email reps.

Hopefully someone does come up with something that will help make a better experience, but it's taken Hastings many years just to get to this point even, so I can't really see it any time soon, but it would be nice.
 
I'm about to call the USPS help line for a third time in as many weeks regarding a shipment all the way back in late June. USPS has told me it's en-route but I've never had a problem parcel take this long to get delivered. Fortunately it has a tracking number which shows it's been sitting in limbo for more than a month.

Should I bother with contacting GoHastings for a refund?
 
[quote name='eLefAdEr']I'm about to call the USPS help line for a third time in as many weeks regarding a shipment all the way back in late June. USPS has told me it's en-route but I've never had a problem parcel take this long to get delivered. Fortunately it has a tracking number which shows it's been sitting in limbo for more than a month.

Should I bother with contacting GoHastings for a refund?[/QUOTE]

Seems like a USPS problem, but if they are no help at all then you can call up Hastings, since I think someone else did that already, but just keep in mind it's not Hastings' fault USPS lost your package, but you'll probably still get a refund from them anyways. How much was it? But yeah, late June, that is pretty freaking ridiculous.

Also, a fellow CAG in the East Bay like me huh? ^__^
 
[quote name='eLefAdEr']I'm about to call the USPS help line for a third time in as many weeks regarding a shipment all the way back in late June. USPS has told me it's en-route but I've never had a problem parcel take this long to get delivered. Fortunately it has a tracking number which shows it's been sitting in limbo for more than a month.

Should I bother with contacting GoHastings for a refund?[/QUOTE]

Contact them. Something similar happened to me. A book shipped from a store all the way to my nearest sorting facility.... Then it never moved again. Never was delivered to me. I contacted USPS about it and they basically shrugged and said there was nothing they could do. Hastings gave me a refund though, no problem.
 
[quote name='kodave']Contact them. Something similar happened to me. A book shipped from a store all the way to my nearest sorting facility.... Then it never moved again. Never was delivered to me. I contacted USPS about it and they basically shrugged and said there was nothing they could do. Hastings gave me a refund though, no problem.[/QUOTE]

Also make sure to call them up and not email them about it. Right kodave? ;D
 
[quote name='Squarehard']Also make sure to call them up and not email them about it. Right kodave? ;D[/QUOTE]

I've never ever had a problem getting a refund via email. Anything other than that though, and email CS is almost completely useless from my experience.
 
[quote name='kodave']I've never ever had a problem getting a refund via email. Anything other than that though, and email CS is almost completely useless from my experience.[/QUOTE]

Yeah, their email customer service seems to have an issue with reading comprehension, and in the end they just ask you to "provide them with more information" in order to help you out even though everything is clearly written in the email. =\
 
[quote name='kodave']I've never ever had a problem getting a refund via email. Anything other than that though, and email CS is almost completely useless from my experience.[/QUOTE]

Their email hasn't worked for me a long time... I tried to RMA a few items earlier this year via email and never got a response. I haven't tried it recently though.
 
[quote name='Squarehard']Seems like a USPS problem, but if they are no help at all then you can call up Hastings, since I think someone else did that already, but just keep in mind it's not Hastings' fault USPS lost your package, but you'll probably still get a refund from them anyways. How much was it? But yeah, late June, that is pretty freaking ridiculous.

Also, a fellow CAG in the East Bay like me huh? ^__^[/QUOTE]

Yay Area! :D

Yeah, I figure a refund from GH is a shot in the dark, I'll call USPS first and be more firm with them -- more than a month past expected delivery is pretty nuts. I'm wondering if the shipping label was damaged somehow, but that shouldn't matter since I've given the USPS my information when I created a ticket for this missing parcel. I can only assume it's still at the Richmond processing facility since that's the last update for the tracking number, since 7/22.

Unless it's smashed to bits... it's 3 :360: games totaling about 20 bucks.
 
[quote name='eLefAdEr']Yay Area! :D

Yeah, I figure a refund from GH is a shot in the dark, I'll call USPS first and be more firm with them -- more than a month past expected delivery is pretty nuts. I'm wondering if the shipping label was damaged somehow, but that shouldn't matter since I've given the USPS my information when I created a ticket for this missing parcel. I can only assume it's still at the Richmond processing facility since that's the last update for the tracking number, since 7/22.

Unless it's smashed to bits... it's 3 :360: games totaling about 20 bucks.[/QUOTE]

It's in RICHMOND? WTF?! I think you may need to call up the USPS location in Richmond directly to get answers since it's been there for so long. It's literally supposed to be almost there, so I don't understand what the hold up is. Try calling up the Richmond USPS facility number and see if they can clarify what the big hold up is. But yeah, it seems it'd be stupid for you not to try and get the refund from Hastings since it might be hopeless from USPS side of it.
 
[quote name='Squarehard']It's in RICHMOND? WTF?! I think you may need to call up the USPS location in Richmond directly to get answers since it's been there for so long. It's literally supposed to be almost there, so I don't understand what the hold up is. Try calling up the Richmond USPS facility number and see if they can clarify what the big hold up is. But yeah, it seems it'd be stupid for you not to try and get the refund from Hastings since it might be hopeless from USPS side of it.[/QUOTE]

I didn't think of calling the Richmond facility directly, I'll try that. Thanks for the suggestion.

In my first with a USPS rep, they noted that it was certainly out of the ordinary to take so long and created the ticket. It was flagged and they gave me a ticket number. About 3 days later, I get two separate calls from USPS, one from an employee at the Richmond facility, stating that he has it and that it's been scheduled for delivery. "Great" I reply, figuring it'll be resolved. An hour later I get another call from someone else, either as a follow-up or redundant check to make sure it's being looked into, to which I reply "it appears that way."

A week later, nothing. I call the 800# again and give the rep my ticket info, they say it's en-route and just to keep waiting. That was about two weeks ago.

I've never had a parcel go completely missing. It'll be interesting what they say when I call.
 
I completely underestimated the number of GoHastings locations... my order has 10 different tracking numbers! Hopefully my cds arrive in good condition.
 
Last day of the promotion and finally got Dragon's Dogma to show up in the used section. Grabbed that and some Lego games for the PS3. Also threw in Grown Ups on Bluray because we love that movie. Hopefully everything arrives as ordered and things don't turn up missing *crosses fingers*
 
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