The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Upvote 0 Downvote
[quote name='Vinny']So the one item that hasn't shipped for me just came back in stock and my order status (that I place on Sunday) still says processing. What are the chances it'll ship?

I haven't gotten a cancellation notice or anything yet...[/QUOTE]

What luck! It shipped today... it took a week but it finally shipped. Glad I didn't have to re-order it.
 
[quote name='Carlanga']Does the source knows the next GH deal?[/QUOTE]

5 off 25 10 off 40 15 off 55

not my cup of tea but i guess you would get 15 off a brand new game
 
[quote name='cjenvy']5 off 25 10 off 40 15 off 55

not my cup of tea but i guess you would get 15 off a brand new game[/QUOTE]

Thanks!! I guess I will order tonight then! I have 2 items, but don't have a third one!

EDIT: Got LOTR Trilogy BR (I blame The Hobbit!) and SOCOM 4 :) This will be my last buy of BR for the year (I hope); I want to say the same for games, but The Last of Us and AC3 are calling me out
 
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Got my FFXIII and FFXIII-2 today, two days after they shipped. They seem to be having trouble finding my anime DVD, but it's not a big deal if they end up canceling that. FFXIII is in what I would deem and 'acceptable' condition, shows some wear, but I'll keep it for the ~$9. FFXIII-2 is pristine for a used game, definitely a 'like new'. I'm accustomed to not knowing what to expect from Hastings and always being surprised (for better or worse :D).
 
Just ordered Monster Hunter Tri bundle with pro controller heres hoping they send the bundle and not just the game and on a side note ordered a book over a week ago and it is still showing in progress.
 
Currently very pissed at GoHasting.com. Read along for reason.

Today I bought 3 games this afternoon before the 3STOOGES promo ended today. The games were God of War Collection (GoW 1 & 2), Prince of Persia: Forgotten Sands & Dante's Inferno for around $28 including shipping. Not that bad, although I'm worried about the conditions the games will arrive in (more worried about the games coming with original case or not). Also, this is the first time I buy used games online and the first time I buy from GoHastings.com

Anyways, later on, I decide to check my balance on my bank, and I find that I only have like $12, instead of $150. Apparently, GoHastings charged the $28 six times. I never had this happen to me. I already send an email to customer service on GoHastings.com. I would have called, but it's Saturday and it says to call Monday through Friday from 9am to 9pm. I really did not needed this. I also was looking forward to buy some stuf here in CAGs Marketplace, but now I got to wait until this mess is solved.

Did anyone had this happened to you before? Any suggestions?
 
[quote name='reynold4490']Currently very pissed at GoHasting.com. Read along for reason.

Today I bought 3 games this afternoon before the 3STOOGES promo ended today. The games were God of War Collection (GoW 1 & 2), Prince of Persia: Forgotten Sands & Dante's Inferno for around $28 including shipping. Not that bad, although I'm worried about the conditions the games will arrive in (more worried about the games coming with original case or not). Also, this is the first time I buy used games online and the first time I buy from GoHastings.com

Anyways, later on, I decide to check my balance on my bank, and I find that I only have like $12, instead of $150. Apparently, GoHastings charged the $28 six times. I never had this happen to me. I already send an email to customer service on GoHastings.com. I would have called, but it's Saturday and it says to call Monday through Friday from 9am to 9pm. I really did not needed this. I also was looking forward to buy some stuf here in CAGs Marketplace, but now I got to wait until this mess is solved.

Did anyone had this happened to you before? Any suggestions?[/QUOTE]

You placed an order today and all three items have already shipped and Hastings charged you the total? That's a lot faster than they've been with my orders. O_O

Hopefully they're just authorization charges and will drop off your account quickly. You could also try contacting your bank and see if they have any advice until Hastings opens back up on Monday.
 
[quote name='reynold4490']Currently very pissed at GoHasting.com. Read along for reason.

Today I bought 3 games this afternoon before the 3STOOGES promo ended today. The games were God of War Collection (GoW 1 & 2), Prince of Persia: Forgotten Sands & Dante's Inferno for around $28 including shipping. Not that bad, although I'm worried about the conditions the games will arrive in (more worried about the games coming with original case or not). Also, this is the first time I buy used games online and the first time I buy from GoHastings.com

Anyways, later on, I decide to check my balance on my bank, and I find that I only have like $12, instead of $150. Apparently, GoHastings charged the $28 six times. I never had this happen to me. I already send an email to customer service on GoHastings.com. I would have called, but it's Saturday and it says to call Monday through Friday from 9am to 9pm. I really did not needed this. I also was looking forward to buy some stuf here in CAGs Marketplace, but now I got to wait until this mess is solved.

Did anyone had this happened to you before? Any suggestions?[/QUOTE]

I had this happened to me. My CC company flagged it, put a hold on my CC, and sent me a fraud alert email.
Just one of the many, many errors (nicest way to put it) when shopping at goHastings.



[quote name='RoMee']

Here's the charges
picture.php
[/QUOTE]
 
I'm surprised as to why some people have so much trouble with GH while others don't have any. I've shopped with them for years and never had multiple charges or any issues with placing an order due to a credit card error.
 
Sucks to hear about the CC problems.

First post updated with this week's deal. It's a pretty good deal for new items that rarely receive any discounts. Math and stuff is in the first post, but at best the $15 off $55 is only ~27% off.
 
$15 off a new game isn't bad at all. I just hope my first order from them doesn't have any side effects like some people are getting here. Checked my CC, only the 1 charge for the order I placed last night.
 
[quote name='Vinny']I'm surprised as to why some people have so much trouble with GH while others don't have any. I've shopped with them for years and never had multiple charges or any issues with placing an order due to a credit card error.[/QUOTE]

I think you found the solution - this doesn't happen with credit cards. It happens with debit cards. Can anyone refute that?
 
[quote name='whitereflection']I think you found the solution - this doesn't happen with credit cards. It happens with debit cards. Can anyone refute that?[/QUOTE]

Ive never used a debit card and always been singularly charged for my hundreds of orders :)
 
[quote name='RoMee']I had this happened to me. My CC company flagged it, put a hold on my CC, and sent me a fraud alert email.
Just one of the many, many errors (nicest way to put it) when shopping at goHastings.[/QUOTE]

Good to know I'm not alone. This will probably make things easier when I call GoHastings tomorrow. I wish I had not made the order Saturday from all days. The timing makes this things drag for longer than they should.

I got some trades here pending on CAG, but until I get my money back, I cannot conclude them. =\

EDIT: My Card is VISA and it's a Debit Card.

EDIT2: I took a screenshot of my balance too.

untitled.png


[quote name='thelonepig']You placed an order today and all three items have already shipped and Hastings charged you the total? That's a lot faster than they've been with my orders. O_O

Hopefully they're just authorization charges and will drop off your account quickly. You could also try contacting your bank and see if they have any advice until Hastings opens back up on Monday.[/QUOTE]

I only got a Order Receipt saying: "we have received your order and are now processing your transaction". Nothing has shipped yet. They charged me $169.56 instead of $28.26, though.
 
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I recommend avoiding GoHastings, at least for new items.

I recently ordered a new item from them and the packaging had obviously been opened. They shrink-wrapped it (poorly) in a feeble attempt to disguise the open package (or to keep the contents from falling out).
 
I tried to place an order using gift cards, the website kept giving an error while checking out. When it did finally allow me to check out it wiped out my gift card balances. No order was placed and it shows I have zero balance on gift cards. Wtf, anyone else experience this? Also would they be able to return my money back?
 
[quote name='reynold4490']Good to know I'm not alone. This will probably make things easier when I call GoHastings tomorrow. I wish I had not made the order Saturday from all days. The timing makes this things drag for longer than they should.

I got some trades here pending on CAG, but until I get my money back, I cannot conclude them. =\

EDIT: My Card is VISA and it's a Debit Card.

EDIT2: I took a screenshot of my balance too.

untitled.png




I only got a Order Receipt saying: "we have received your order and are now processing your transaction". Nothing has shipped yet. They charged me $169.56 instead of $28.26, though.[/QUOTE]

They're all pre-authorization charges (note the transaction date and the PRE-AUTH in the description), meaning they are on hold and not yet deducted from the account. I know its an inconvenience and shouldn't have happened, but hopefully the actual charge shows up only once.

You likely mentioned this earlier, but how many items did you order? Given that they ship each item individually, I wonder if the card got hit six times, one for each item. Once everything in your order has either shipped or been cancelled, you'll receive another email from goHastings giving you the status of every item (and associated tracking numbers) and then you'll be charged for the order.
 
[quote name='thelonepig']They're all pre-authorization charges (note the transaction date and the PRE-AUTH in the description), meaning they are on hold and not yet deducted from the account. I know its an inconvenience and shouldn't have happened, but hopefully the actual charge shows up only once.

You likely mentioned this earlier, but how many items did you order? Given that they ship each item individually, I wonder if the card got hit six times, one for each item. Once everything in your order has either shipped or been cancelled, you'll receive another email from goHastings giving you the status of every item (and associated tracking numbers) and then you'll be charged for the order.[/QUOTE]

I only order 3 items.

Also, notice how my balance went down to $12.

I'm afraid of doing any other transactions and putting my balance below $0.

Thanks!
 
[quote name='reynold4490']I only order 3 items.

Also, notice how my balance went down to $12.

I'm afraid of doing any other transactions and putting my balance below $0.

Thanks![/QUOTE]

Call your bank maybe and see if they can wipe all but one of those off if you need to. Or wait till Monday and see if things clear up. Things like this are why I'd rather use a CC to order and not my debit card.

My order from early Saturday morning shipped already (had to have shipped same day since nobody picks up on Sunday). I got tracking numbers for the 6 items I ordered and they are in 3 separate packages. Pretty impressed with the shipping so far, now to see how the items look when they arrive.
 
[quote name='ger2396']I tried to place an order using gift cards, the website kept giving an error while checking out. When it did finally allow me to check out it wiped out my gift card balances. No order was placed and it shows I have zero balance on gift cards. Wtf, anyone else experience this? Also would they be able to return my money back?[/QUOTE]

Contact them directly. Obviously you should get your money back, but its not like any of us can make that happen. And if you don't get it back, you're going to have to try your luck complaining on Facebook, appealing to higher ups at Hastings, going through the BBB, hiring a lawyer, etc. But I have a feeling they'll fix the screw up and give you your money back.
 
[quote name='kodave']Contact them directly. Obviously you should get your money back, but its not like any of us can make that happen. And if you don't get it back, you're going to have to try your luck complaining on Facebook, appealing to higher ups at Hastings, going through the BBB, hiring a lawyer, etc. But I have a feeling they'll fix the screw up and give you your money back.[/QUOTE]
Thanks,I'm calling them tomorrow. I was just wondering if this had happened to anyone else.
 
[quote name='Donut2922']This. When I first joined this board I stayed away from goHastings deals because members would chime in and say the shipping rates were killing the deals. I took posts at face value but when members like KoDave spoke up and broke down the total costs for multiple orders I had then realized I had missed out on some of their deals due to some misinformation.


When it comes to my actual gaming collection, goHastings has been my main source for used games.[/QUOTE]
Their used prices are worse than Gamestop a lot of the time though. All their 3DS games are $36. Even with this promotion, after shipping and tax, it comes out to over $30 a game. I can get a new copy for less than that a lot of the time (especially with the Newegg preorder promo).
 
[quote name='scarhawk']Their used prices are worse than Gamestop a lot of the time though. All their 3DS games are $36. Even with this promotion, after shipping and tax, it comes out to over $30 a game. I can get a new copy for less than that a lot of the time (especially with the Newegg preorder promo).[/QUOTE]

Not all of their [used] 3DS games are $36. It's not good to speak in absolutes. So yes, they have some pretty over priced 3DS games. Could be intentional, could be a pricing error.

But they still have hundreds upon hundreds of used PS2, PS3, Xbox 360, PlayStation 3, Wii and DS games priced way under what GameStop is asking, or end up being cheaper than GameStop when Hastings runs certain promotions. (This current promotion might not be one of them, but they JUST had 30% off which is pretty good.)
 
I also placed an order and paid with my Visa debit card (after much struggling because of errors), and it doesn't appear in my order history.
But in my bank account, the amount I paid was deducted, and it says that the payment is in-progress to Hastings.

I emailed them and all they told me was "we need your order number before we can help" but I didn't get any order number... :cold:

Going to call later today and explain it to them. I don't even know if my item shipped or not, since there's nothing in order history.
 
Wow, so many problems with Gohastings! I ordered one new game from them a few months ago and one XBox controller, both arrived fine . . . and last night I got carried away and ordered the MK Kollector's Edition for only $36 shipped, but after reading all the horror stories in this thread I decided to cancel it today. Called and asked for cancellation, the rep said she would try to cancel it and if not send me a prepaid label to return it. I had nightmares about the MK: Kollector's Edition arriving all beat to hell, taped up and ripped . . . and I was only getting it to kollect, big MK fan. Ugh.
 
[quote name='chimpmeister']Wow, so many problems with Gohastings! I ordered one new game from them a few months ago and one XBox controller, both arrived fine . . . and last night I got carried away and ordered the MK Kollector's Edition for only $36 shipped, but after reading all the horror stories in this thread I decided to cancel it today. [/QUOTE]

"So many problems" and "all the horror stories" is a bit over the top. This thread is over 180 pages long so clearly people are still using GH all the time -- the reality is that people who have good experiences with any type of internet transaction are much less likely to post than the people who had a bad one. It's how the internet has always worked. So if you read a group of people who have had issues, there's often a much larger number of people of users who didn't -- they just don't post about it.

At this point, I'm surprised people are still surprised when a GH order doesn't end up like an Amazon transaction. GH is always a crapshoot when ordering, but if you have an issue, they're great about taking returns back no questions asked and providing a return label. Why not take the chance at getting something for a better price than you can get elsewhere? It just never ceases to amaze me that people expect Amazon-like levels of service when GH isn't that type of venue. People ought to know by now that it's hit or miss, and you could end up with a dud, but if it all works out eventually one way or another, why not go for it? For me it's definitely worth it to try and get a good bargain. The only risk is having to send it back -- on their dime.
 
[quote name='phantomfriar2002']"So many problems" and "all the horror stories" is a bit over the top. This thread is over 180 pages long so clearly people are still using GH all the time -- the reality is that people who have good experiences with any type of internet transaction are much less likely to post than the people who had a bad one. It's how the internet has always worked. So if you read a group of people who have had issues, there's often a much larger number of people of users who didn't -- they just don't post about it.

At this point, I'm surprised people are still surprised when a GH order doesn't end up like an Amazon transaction. GH is always a crapshoot when ordering, but if you have an issue, they're great about taking returns back no questions asked and providing a return label. Why not take the chance at getting something for a better price than you can get elsewhere? It just never ceases to amaze me that people expect Amazon-like levels of service when GH isn't that type of venue. People ought to know by now that it's hit or miss, and you could end up with a dud, but if it all works out eventually one way or another, why not go for it? For me it's definitely worth it to try and get a good bargain. The only risk is having to send it back -- on their dime.[/QUOTE]

I agree with your first point, but as for the second: are you saying that delivering a product advertised as new in new condition is now considered "Amazon-like level of service"? I thought it was basic to being an ethical business. How long does it take to type "open box" when entering a product in the system?

I do think you have a good suggestion for GoHastings to modify their slogan, though: "goHastings.com - Discover Your Entertainment: Order From Us! Always a Crapshoot!"
 
I ordered one of the Cabela game bundles that includes the light gun from Hastings last week. All they sent me was the game and no gun. Been waiting for a response from customer service for well over the promised 48 hours.
 
[quote name='lethargic']I ordered one of the Cabela game bundles that includes the light gun from Hastings last week. All they sent me was the game and no gun. Been waiting for a response from customer service for well over the promised 48 hours.[/QUOTE]

Their customer service do not operate during the weekend, so keep that in mind depending on when you sent them the email.
 
Most of my things from last week's order have been shipped, but there's still a few things 'In Progress' including :br:Chuck Season 3, which is what I made the order for initially.
 
[quote name='thelonepig']They're all pre-authorization charges (note the transaction date and the PRE-AUTH in the description), meaning they are on hold and not yet deducted from the account. I know its an inconvenience and shouldn't have happened, but hopefully the actual charge shows up only once.

You likely mentioned this earlier, but how many items did you order? Given that they ship each item individually, I wonder if the card got hit six times, one for each item. Once everything in your order has either shipped or been cancelled, you'll receive another email from goHastings giving you the status of every item (and associated tracking numbers) and then you'll be charged for the order.[/QUOTE]

This has happened to me multiple times, although, not from GoHastings (yet.) I've had it happen with other online retailers, stores at the mall, even restaurants. Around 99% of the time, the pre authorization charges all disappear and only one charge in the correct amount actually posts to the account.

However, that being said, it still sucks because the majority of banks will reduce your available balance by the amount of every pre auth charge. Therefore, your money becomes unavailable. I've called the bank about this many times, and its almost like every other Customer Service issue - it depends on who you speak to. Some people I've spoken to will remove all the pre auth charges (except for 1), others will tell you their sorry but to call back only if they actually post (too bad, you're available balance won't change til a posting date - for my bank, thats tuesday for any weekend orders.)

This is a major reason why I don't order anything using my bank card online anymore. I will use a credit card, then just immediately go to my CC and make a payment for the same amount from my bank. Yep, its extra steps and more stuff for me to keep up with, but it does prevent this from happening (mostly.)
 
[quote name='Tsel']Most of my things from last week's order have been shipped, but there's still a few things 'In Progress' including :br:Chuck Season 3, which is what I made the order for initially.[/QUOTE]

I just want to know one thing GoHastings - where is my :br: Zombie Strippers? Why are you holding out on me?!!!????
 
Thought everything I ordered late Saturaday shipped, but 1 game didn't yet. The movie I ordered shipped also, but has no movement yet. Still, 4 of the 5 games I ordered are actually out for delivery today already (Mon) so that's a pretty fast turn-around.
 
[quote name='lethargic']I ordered one of the Cabela game bundles that includes the light gun from Hastings last week. All they sent me was the game and no gun. Been waiting for a response from customer service for well over the promised 48 hours.[/QUOTE]Post on their Facebook page, that's what I did. I had my gift cards wiped clean without the order going through. Cs rep Biil May read my post and took care of the problem. All my funds were restored to my gift cards. A lot faster than trying to get hold of cs over the phone.
 
Got two items from Hastings in the mail. Hardcover graphic novel. Came in a giant bubblemailer doubled over. Pretty much like new. Got a DVD I ordered basically as filler last week. It looks like it arrived in great shape, seems to be the original box and everything.... Wat a minute... What's the smell?

Oh, it came from the collection of someone who was a heavy cigar smoker in the same room they kept their DVD collection.

Awesome. My shit luck with DVDs from Hastings continues.

Does anyone have any tips for getting rid of the cigar/smoke smell? I can probably find a new spare DVD case easily, but the disc and art still smell.
 
Pretty pissed off right now, i brought resident evil 5 gold edition, but it came with the original re5 disc, does any know if can get an exchange for the right disc?
 
[quote name='Fadeca']Pretty pissed off right now, i brought resident evil 5 gold edition, but it came with the original re5 disc, does any know if can get an exchange for the right disc?[/QUOTE]

No. They don't do exchanges for situations like that. Contact CS. They'll have you return it for a refund, or possibly just refund you immediately.
 
[quote name='kodave']Got two items from Hastings in the mail. Hardcover graphic novel. Came in a giant bubblemailer doubled over. Pretty much like new. Got a DVD I ordered basically as filler last week. It looks like it arrived in great shape, seems to be the original box and everything.... Wat a minute... What's the smell?

Oh, it came from the collection of someone who was a heavy cigar smoker in the same room they kept their DVD collection.

Awesome. My shit luck with DVDs from Hastings continues.

Does anyone have any tips for getting rid of the cigar/smoke smell? I can probably find a new spare DVD case easily, but the disc and art still smell.[/QUOTE]

:rofl::rofl::rofl::rofl::rofl:
 
[quote name='Lemstar']In the status for the order I placed on Saturday, all the items are listed as OOS.





Should I be expecting them to ship?[/QUOTE]

Read the FAQ if you haven't seen your question answered multiple times in any of the previous pages.
 
[quote name='ger2396']Post on their Facebook page, that's what I did. I had my gift cards wiped clean without the order going through. Cs rep Biil May read my post and took care of the problem. All my funds were restored to my gift cards. A lot faster than trying to get hold of cs over the phone.[/QUOTE]

uhhh what? I never have to wait to get ahold of someone on the phone, and every time I have called them I have never spent more than 3-5 minutes getting the issue resolved to my satisfaction...
 
[quote name='kodave']Read the FAQ if you haven't seen your question answered multiple times in any of the previous pages.[/QUOTE]
Oh, I thought that was referring to the item listing showing as OOS. Sorry!
 
My cds arrived today. The ones that came in bubble protected packaging were in excellent condition. All of the cases of the cds in unprotected packaging were smashed to pieces though ... but the discs remained intact. Also, one of the discs did not match the case. I'll have to call customer service tomorrow. Overall, I'm satisfied with my purchase but I just wish they had used bubble protected packaging on all the orders!
 
[quote name='ger2396']Post on their Facebook page, that's what I did. I had my gift cards wiped clean without the order going through. Cs rep Biil May read my post and took care of the problem. All my funds were restored to my gift cards. A lot faster than trying to get hold of cs over the phone.[/QUOTE]

I though he died? I guess he just went to work w/ GH :lol:
billy-mays-092909-lg.jpg



My items from sat say shipped, but I still have not received a confirmation/tracking email. No rush for me though.
 
[quote name='ger2396']Post on their Facebook page, that's what I did. I had my gift cards wiped clean without the order going through. Cs rep Biil May read my post and took care of the problem. All my funds were restored to my gift cards. A lot faster than trying to get hold of cs over the phone.[/QUOTE]

That's actually the customer service supervisor, so if he posted a response to you, you know you are being taken care of because he rarely ever posts to respond to customers on their page. It's usually just their regular rep that responds.
 
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